CostcoReviews 1,513

Spent 1400 on a nice washer and dryer on March 28. Waited a month, called the warehouse and was told it was sitting in a warehouse in ABQ. DSO had been contracted to deliver it (That's right. Owned by DeJoy, dismantler of the USPS). The warehouse reached out to DSO and got a delivery date. Day came and went. Guys swear they were there and left messages on two phones. Didn't happen. DSO lied. Costco doesn't care. Another delivery date was set and they didn't show. Another day and they call the morning of to say they have the appliances but not the hoses for the washer. Should they still deliver? Hours spent on the phone (after the delivery driver gave his buddies phone number instead when asked for his supervisors number) the washer and dryer were delivered on that day with the hoses but WITHOUT the dryer cord. That was on May 7th. Three promises to deliver or FEDEX the cord have been broken. In the two months since Costco happily took my $1400, I have spent about 25 hours in a laundromat and probably another $160 in quarters for the machines there. And Costco doesn't care.
Go elsewhere. Rent a truck and pick it up yourself. Pay your nephew to go get it for you. Some alternative to Costco delivery. Because two months later, crickets.
I know I could buy my own dryer cord but this is a remote area an hour away from anyplace that might sell them, and they are currently out of stock. Plus, I kept believing that Billy at DSO Home delivery in Albuquerque was telling me the truth about his desire to resolve this right away.

It's stores like this one and her sisters Walmart and sams club that have destroyed businesses and ruined any kind of "fair business" forcing you to shop there if you want a lower price. So mom and pop stores have to raise prices. Communist China, haters of God have their grimy paws all over this store. And go figure... this is the only store that's still on a power trip about putting my little nose in my mask! How stupid! But hey it's China! Don't shop at the China Overseas Trading Company! That is what Costco stands for, Don't shop there

I have been a Costco member since the store opened in the Atlanta area. I was in the store today and noticed that the mask requirement has been lifted. This will impact my decision to continue to shop at Costco as there are many other options available.

Costco sends us a book with sale items, monthly. The goal is to lure us in. But when the advertized, published item is unavailable, they do nothing at all to satisfy customer. They say "we do not guarantee that sales items are available." Really? You drag us in by published promise to have items, and then not even "sorry"? NO substitutes? You lose TRUST by doing it. And so a potential 5 stars shrinks to fit 2 stars.

I bought a GE Cafe 30" Double Wall Over from Costco online. The purchase included Installation and haul away; On 1st delivery attempt, the installer indicated my cabinets needed modification and I needed to get that modified and reschedule. So, I had a carpenter modify the cabinets and then rescheduled. The 2nd delivery (this time a 3rd party company) came, said they only deliver and don't do install... The delivery guy was very unprofessional - one of the worst I have seen. I said, Costco had confirmed that it will be installed, so let me call Costco. To that, the delivery guy says, "I have already spent too much time. We have lots of delivery to do so I can't wait" so you need to make a decision to keep or send back and started walking. By the time I walk from the kitchen to the front door (15 - 20 sec), they dropped off the box, blocking my door, and drove off. I did not accept delivery, did not sign papers, and don't know what to do with this huge box blocking my door.

Called Costco (3 calls, 4 hrs and going), all I get from Costco is I am sorry. I hate to be rude but it does not solve my problem. They can't pick it back up, can't get another installer for 7 days, won't pay 3rd party to come to install...

I have been a loyal customer for over 20 years and spend a lot... Not a good way to keep customers, Costco.

After being a costco member for most of 2 decades and spending untold amounts of money I was treated like crap by this organization this last couple years. They began going back on their return policy and told me I'm no longer allowed to return stuff because I returned too much stuff. So much for that policy being one of the best perks! And we didn't return that much, it's just that we used to purchase so much there. And then they discriminated against me for having asthma by forcing me to wear a mask. I never thought I'd see the day. Costco is now a big disappointment. I liked costco, but it's not difficult to find alternatives.

I purchased 4 Michelin - X Tour A/S T + H Saturday.
I drove to CA and back, 540 miles.
My mpg dropped by 7.
They are very noisy.

Just visited Costco and once again my experience with the cash out system was very annoying. Anyone notice that Unlike other large retailers, Costco's cash out register does not tell you your total until the end or you have to stop the cashier midway to ask what is your total. Secondly I was wondering why the cashier was racing to scan the items not allowing the customer to ensure that the price is the same as the one on the shelf. Well a few minutes later I got my answer as I was waiting on the line to check my receipt. Right there on the wall were names of cashiers and the amount of items they cashed every minute. It looks like the company promotes some sort of competition among them to see who could cash in a less amount of time. Not everyone is rich and has lots of money some of us have to carefully manage our finances so I would like the opportunity to view my total after every product is scan and not have the cashier rush through my groceries as if she was working on commission. Thank You. THIS IS RIDICULOUS...

I purchased an 82" LG TV and it was delivered to me on 3/24 (reasonably responsive). However it was dead on arrival. As soon as I unboxed it and turned it on, it displayed fine vertical color lines and odd pattern near the bottom (picture 1) When I later put it back in the box for return, I noticed that that odd pattern area was bulging although the panel was not broken (picture 2). I created a return/refund request immediately and got an email acknowledgement. I was asked to wait for 5-7 business days for a call to schedule a pick up, Today is 4/7 and I have not been called and payment not refunded. I reached out to customer several times with three successful opportunities to speak with a real person. Twice I was told "still under agent review" and the third time ended with a dropped call. I had an online chat yesterday (4/6). I was told that the carrier got my information now and will give me a call.

We bought a $1600 couch online two weeks ago. My fiancee ordered it and scheduled it for yesterday. They didn't tell us and were a no show. We called, they asked to reschedule for tomorrow due to issues. Tomorrow comes and they miss the window again. We called several times and the customer service team has no idea what warehousing is doing. They could y help. We are entertaining tonight and we have no couch. My fiancee is crying.

To start, we ordered a large order from Costco.com. We live in MI and my brother lives in CT, where we were sending this package. Two days later, a box shows up on our front porch, not CT. When we made this purchase we were told that it was coming from the CT location because we picked Jif peanut butter, which was not available at that location and had to get Skippy. We call the customer service line, we get hung up on and call back. This time we get an actual person. They are telling us we have to take the box back to our local Costco and wait 5 days for a refund. So we end up having to repurchase the entire order basically, that got shipped to the wrong address, and were told it had two day shipping. It then shows up four days later and we get double charged for everything. So we spend another hour and a half on hold after being hung up on twice, to get no help. The send is to a manger named Jessica who did nothing and was extremely rude. This has been stressful and expensive, this company is incompetent and rude, I want my money back for this membership and to never have to deal with them again. And they were like what were you expecting, and at this point I would really like an actual apology for this run around and how we have been treated. The prices and quality of products are not the greatest to keep me coming back, this service has guaranteed I will never shop here again.

For so many years since opening the first Costco store on Indian School Road in Phoenix, Az, I and my family have been members. However, due to the pandemic in 2020 Costco immediately wiped out the food demonstrators, which was understandable at the time, but it was the heart and fun of shopping in there. For me it was the best place to buy a frozen Yogurt cheaply priced, sit down at the food court and enjoy a delicious healthy dessert, watch the shoppers, other eaters, converse or not with others, it was a day to look forward too before or after shopping or just for anytime! Why Costco stopped serving the healthy yogurt that has probiotics and replace it with such a high fat ice cream loaded with tons of sugar and chemicals was a not healthy alternative, plus no more sitting down at the food court, very membership unfriendly to say the least. Miss those days, so I finally found SAMs Club that offers dessert choices at their food court the frozen yogurt delight and the ice cream! Still no seating, but if they would just put outside seating with umbrellas as Costco used to do years ago it would be a total winner!

Forced masks today - forced anal swabs or vaccinations tomorrow.

I was followed by Costco employees this weekend - who ALL encroached in my 6ft social distancing space - to follow me with their walkie-talkie throughout the store until I wore a face mask, and then wore one to their satisfaction. After being approached several times, I walked to the most distant self-checkout station they had to leave the store (to avoid any more confrontation) and to complete my purchase. This was enough for the puny, power-tripping middle manager who thought it was in everyone's best medical interest (he's not qualified to make medical decisions for me or anyone around him) to come face to face with me violating the rules he was harassing me for and violently yank my shopping cart away from me, telling me that I would not be shopping with Costco today. I said that I had finished shopping and was leaving, but since he treated me that way I would be closing my account. He said "fine" and "great" and walked me to Customer Service - where I waited for 10-20 minutes, maskless, in a crowded area (violating the policies he was harassing me for some more) for my refund. During this time he proudly proclaimed that Costco was a "private" company and therefore could impose any policies it wanted... but despite being medically ignorant, he is also ignorant to the fact that Costco is a publicly traded company with obligations to a diverse body of shareholders.

Costco, attempting to control the medical behaviors of its customers is engaging in medical malpractice and is imposing prejudiced politics. Masking is not statistically significant in preventing coronaviruses - all the good doctors know this. No customer is required to use the doctors or politicians that Costco has chosen to consult with and Costco is not qualified to give medical advice to it's customers.

Costco has harassed its own customers, proudly engaging in medical malpractice and prejudicially enforcing politics. I have removed my 20+ account that was renewing at the executive level yearly.

I will not do business with Costco, I will not invest with Costco and I will no longer recommend or shop at Costco.

Terrible customer relations! The worst of al of them! The worst even after 18 years!

Purchased a mattress from Costco.com last month and it was a genuine nightmare! Delivery men dropped off a mattress that was obviously damaged with a five inch tear right on top in plain view. They then never informed me of the problem and even managed to damage the paint on the molding of our stairs on their way to place the mattress in our master bedroom. The customer service we received once we reported the problem was horrible, and in the end Costco finally told us our mattress was now out of stock and discontinued... like so many products they offer. In the end, Costco did what was best for them and they could care less if we were satisfied. We will never buy anything from Costco.com again.

I have purchased a Costco Membership Activation Certificate for Exclusive Promotion. I never received the promotion benefit after i paid for my membership, and the costumer service representative Amanda from Shop Card department over the phone said they cant do anything for me. I have to return to the store, where i bought my membership and figure it out there. Such a scam on promotions and the worse costumer service experience i ever have.

Costco wholesale home delivery is $#*!. They advertise 2 day delivery. Then called the morning of and told that one of the items is damaged and cant make delivery that day. Ok, I guess!

Then told next delivery will be 2 or 3 weeks! WTF...

Fine, cancel the order, refund me my $$. Done...(so I thought) according to their customer service person, it will take 3-5 days to get refunded. I can drive to the store (10 minutes away) and buy it myself, drive it home, set it up and be done with it that day. Which is exactly what I did.

So, to follow up on my refund, I call back after 6 days... WOW, not only is the refund not happening, the order is still active and it shows that the product was delivered...! I have never received the product-remember it was going to take another 2 to 3 weeks for delivery. NEVER, NEVER, NEVER again will use home delivery system with costco. I would rather go down the street and hire the 10 year-olds with pull wagons to go over to costco and delivery it for me... might take them a few days (of course they will get lost, be hungry... but still get it to me within a few days and not 3 weeks.)

I feel that Costco really gets their products. The Kirkland stuff if on par with the top band brands. Their return policy is superb and the pricing is excellent. I just wish they gad free return shipp.

Has anyone had any issues with the cooked wings at costco. Last 2 times they were under cooked and fatty