CostcoReviews 1,513

DON'T ORDER FURNITURE FROM COSTCO!
Beyond disappointed! We ordered 2 leather couches and paid the additional $120 for the so-called "White Glove" delivery --- meaning items are unboxed, assembled, set up and all boxes and packaging hauled off. We received an email and a voicemail that our delivery time was between 5pm-7pm. At 1:00 in the after noon, they showed up at the house. Luckily my 18year old was home. He reminded the delivery guys that it was a "White Glove" delivery. Their response was, "Sorry, see ya!" What the heck Costco?!?! So, I have been on the phone, in and out of Hold for the past 5 hours. Each time I'm told someone is on their way to set it up. Well, it's Friday night at 7pm and we are the proud owners of 2 huge boxes filling our living room and nothing to sit on. You would think $2400 would be good for something! So beyond disappointed! DON'T ORDER FURNITURE from COSTCO! It's a disaster!

I ordered a sofa online on 1/27 on1/30 I received an email showing the sofa was now $200 off I contacted customer service online Keiorsha D gave us the $200 off promotion Costco's customer service is great.

Been a member of Costco for 25 years!
Costco.com does not respond to my current Executive membership id#, customer service hold time longer than 15 minutes. Called three times to place an order and obtain pricing since website login not working. My membership is current. Trying to obtain member pricing to place large order. I give up! I ordered my equipment through eBay & Amazon.
Membership pricing should be displayed, my thoughts. Waste of time.

Signed up for their membership with the promise of a $30 incentive gift card but surprise surprise, no gift card! Bunch a crooks that don't follow through on their promises!

Ordered desk from Costco to be delivered to my home. Although info said it was out for delivery last week- still not here and Costco has been no help with the tracking of this order.

I had purchased a dishwasher on Costco.com. I chose my delivery date when I placed my order, which was at least 3 weeks in advance of the chosen date. I had uninstalled the current dishwasher according to the instructions, and was all ready for my delivery and install. I waited and waited but never received any phone call confirming the delivery and time frame, so finally, on the eve of delivery, I called up Costoco Concierge to find out what the status was. They then informed me that my delivery and install were not going to happen because they were overbooked, and that I had to reschedule. This was extremely inconvenient for me since I had arranged for my parents to be here when the delivery and install were to take place. They drove 3 hours down to my house to be here for a delivery and install that never happened. I was most upset that I had to be the one who called to find out this information. When were they going to tell me? Apparently never. Morever, I had booked this delivery and install 3 weeks in advance. Why was I the one who ended up getting rescheduled? It's not a fair business practice.

Anyway, I ended up taking the next available date which was 2 weeks out. This meant that I was without a dishwasher for the entire 2 weeks, which was another extreme inconvenience. The delivery occurred as scheduled and I did receive a call the night before and the day of. Unfortunately, the install did not follow the same suit. I never heard a peep, and finally on the morning of the installation, I again called up Costco Concierge. They couldn't help me, and made me call up Costco Logistics. They then confirmed the install was going to take place later that day. Again, when were they going to tell me this info? The runaround I got left me very upset. The actual delivery and install teams were great, but the communication from Costco was severely lacking.

'Costco Concierge Service' is just a marketing gimmick and a totally useless service that just wastes your time and energy.
Our TV stopped working after 1 year but months before the 2 year warranty period under Costco.
After waiting for hours several times on music on hold, we finally got hold of the rep, and then their warranty department. They sent an email for us to take pictures and email them, called two weeks later and they had not yet reviewed the pictures. Then they requested to re-email higher resolution pictures, promising that they will send a Tech with the right parts etc. to fix the TV.
After more than a month they now say that they reviewed the pictures and determined it to be a 'non manufacturing defect' - totally BS.
Please do not waste your time buying electronics and appliances at Costco and their extended warranty fraud.

I purchased something online from Costco on 11/30 and was told it would arrive by 12/15. Fast forward to 12/17, the only update I have is that a shipping label was created on 11/30 and UPS has not received the package yet. I contact Costco customer service and ask what is going on. I am told this a problem with UPS and asked if I "can wait a few more days." What employee has the audacity to ask me to wait, when I have already waited long enough to get this package? I understand that the holidays make shipping backed up but this had nothing to do with UPS. This was all Costco's mistake. So, I contacted UPS and was told it is still sitting in Costco's warehouse. I contact Costco customer service yet again, and I am told that they can send me a replacement order. How is a replacement order going to help anything? My product was not damaged. It was simply never shipped Customer service did not acknowledge that it was still sitting in the warehouse. I did not receive any apologies or explanations as to why only a label was created. I was given no solutions or timeframes for when I would receive the product. The next day, 12/18, I get a notification my package was shipped and is on the way to UPS. It is very clear that Costco only shipped it out because I had made a complaint the day before. I wonder how long the package would have been sitting there if I had not made a complaint. Costco, your customer service is horrible and you truly don't care about your customers.

I purchased a Seresto collar, never shipped, 7 phone calls later and 1 1/2 months finally getting a credit. Not good customer service. Each person I talked to gave me a different story and kept me on hold. All for $45! Costco needs to revisit their refund policy and mirror Amazon.

Sitel is sorry! They will not let their employee's do what they need to take care of its' members. Sitel has so many technical problems that members end up get staying on hold for 30 minutes or getting disconnected. Then they blame it on the people they have hired and fire them. Next time you call Costco.com ask they person who's answering the phone if they work for Sitel. If they say yes, tell them you can't do business with them.

I ordered Tv on Nov 23rd 2020. Delivery date was nov 26th. I received a email saying that my item will deliver b/w 8 am to 12:30 pm on 26th from innovel. I stayed at home whole day and tried to call them. Call always busy and never got call back. I called costco it connected after several times and more that 20 min wait time. They said they don't have tracking information they will talk with innovel and update status. I never get any status update. It's been 5 weeks. Still waiting for delivery. I am not sure whether they deliver item or not? I never order a item on costco.com again

I just spent $6k on all new appliances from Costco and still do not have my washer and dryer installed 2.5weeks after it was delivered. My dishwasher came dented, still not fixed. Between sitting on hold trying to reach someone to get this resolved and waiting around 4 times for someone to show up at my scheduled time for my installation, I have spent a total of 45 HOURS(and this is not an exaggeration) taking time off from work, etc to get installed what I was told was supposed to be installed the same day or day after. Although I was kind, I must say I am absolutely appalled at the lack of knowledge and customer service with everyone I have dealt with on their team. I can understand if you don't know or have the answers but... find it, go out of your way for someone who is contributing to your salary being paid. I mean it is very disheartening. I give Costco a lot of business for household and business needs, this is really having me reconsider.

I have always been so satisfied with the service Costco have given in the years we have been with them, but due to the pandemic we have purchased on line no problem with the goods and if on the odd occasion we have had minor problems they have been rectified promptly, but the delivery by parcel force is terrible they give you an hour slot and then deliver 3to4hour later and this occurs every time, you should look for a new reliable carrier

On Nov. 17,2020, I ordered a chromebook and 3 year insurance. Est. Delivery was Nov. 19,2020. Checking the tracking from Nov. 20 to Nov. 30, ONLY a shipping label had been created! Now Dec. 4 with one online chat and 5 phone calls, the supervisor has said that the package was indeed lost and asked if I wanted a refund because the process of reorder and delivery can not be guaranteed for Christmas! Save yourself the hassle and spend a few extra dollars elsewhere! I can see why this company can offer good deals... they don't deliver what's promised and process a refund. Big deal!

Costco has a pathetic delivery service. My order was schedule was missed thrice and i was not informed. I had to call customer care to reschedule it and they just cannot provide any assurance when it will arrive. This whole process costs me my time, unnecessary anxiety. Now i realized value of amazon delivery.
The customer can only provide you false assurance and push the date. I wish costco gives back 10% of the cost for every missed delivery, i am sure most of us will get the item for free. I STRONGLY RECOMMEND TO NOT USE ONLINE DELIVERY OF COSTCO, it will save you a lot of anxiety, pay loss and medical bills.