Overview
Coleman Furniture has a rating of 4.3 stars from 3,290 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 685th among Furniture sites.
Instant Feedback
Customer service was amazing! The furniture was delivered early and is great quality! I was so nervous about ordering online but will only use coleman's in the future
Very nice entertainment center- the white glove installation was fabulous! The installer overcame a problem and came up with a quick solution. Absolutely get the installation! Everyone who sees it wants to know where I got it. I learned about it from my sister who has one.
Items clearly and accurately described on website. Received follow-up on status and confirmation of order. Updates on my order along the way. The local white service delivery company used was easy to schedule with. Delivery company also texted/called day before and day of so we knew when to expect arrival. Would order from Coleman again!
Item took very long to be delivered. Excuse for long time delivery was that item needed to be perfect for delivery, but item is defective and poor quality control of manufacturing. With this defect, item should have been at least 50% off not full price. I would like the defective section of the item replaced. Headboard is great, but footboard it defective/damaged.
The purchase was worth it. I have received so many compliments on my table. As soon as I pay it off I will be buying the other two pieces to match with my furniture.
Very difficult to browse merchandise. Also disappointing to have the prices fluctuate so much. I had to settle for a different chest because of a $600 price increase on the one I wanted. The increase took place over a period of less than a couple of days but still being advertised as "still on sale".
Cheapest made couch I've ever had. Last time I ever order a couch online without sitting on it. Hard as a rock very uncomfortable. The delivery was a nightmare destroyed my hallway. Then told me $600 to return it. I had to leave work early because these guys couldn't figure out how to get the job done. I had to help them after they destroyed my walls. The couch is little made out of press ply wood from homedepot. Total garbage. Do not buy…
One part arrived broken. I had to settle for a repaired piece, not a new one. The white furniture unit was filthy with footprints!, hand and fingerprints, dust and dirt all over the assembled unit. One man spit out his gum on my driveway. Poor business practice.
Hello Valerie,
I’m really sorry to hear about the issues you experienced with your order. This is certainly not the standard we strive for, and I understand how frustrating this must have been. We sincerely apologize for the broken part, the cleanliness of the unit, and the behavior you witnessed. Your feedback is important, and we’re already taking steps to address these concerns with our team to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention!
The Coleman Furniture team
Couch is beautiful and very comfortable. I washed the covers and it wasn't too hard to put back on. There is an area on the side of the couch that has some kinda stain or spot which is why I gave 4 stars. The delivery service was great. I did have to wait awhile before my couch was delivered, maybe like a month. But they came and set it up with no problem
The delivery company only offers delivery Tues and Wed, and those are days I have to work in the office, so I found that very inconvenient. They also were almost an hour late/outside of the estimated time window.
I sent photos of obvious existing repair to previous damage before our delivery. They offered $75 to repair which was a joke the lowest service appt to look at it was $75 with approx repair &125 making minimum repair of $225. It was back and forth and arguing. This lead to them sending someone they hired after wasting my time to find someone and it was an average repair but didn't really fix it you can definitely see where damage was. The repair guy also said it had been previously repaired poorly. I will not recommend or purchase from Coleman again.
Everything was beautiful & we already have it put together BUT there was no hardware for the bed so we had to buy some to go with it. Other than that, it's great!
Delivery time was set for 3:30-6:30. Driver called and said they would arrive at 1:00, then furniture arrived damaged and no clean up was done by delivery crew. That is not how I would define white glove service and for the price paid for the furniture I would hope some QA/QC was performed but obviously that also is not the case.
Customer service is not helpful. The estimated date you will receive your item is a total lie and absolutely garbage. They outsource to a third party delivery company. They claim they communicate with them but it's all BS. Sabe yourself the aggravation. Go with somewhere a little more expensive but who will actually deliver on time. I can not recommend this company, bad customer service, terribly delivery company, and so disappointed. Never gain.
Hello Amanda,
Thank you for sharing your feedback! We apologize for the experience you’ve had with our customer service and delivery process. We understand how frustrating delays and communication issues can be, and this is not the level of service we aim to provide. We work with third-party delivery partners to expand our reach and ensure items are delivered efficiently, but it’s clear we fell short in your case. We are taking your concerns seriously and will address these issues with our team to improve communication and delivery accuracy.
The Coleman Furniture team
This was the easiest and quickest way to purchase new furniture. I looked around until I found the exact living room set I wanted. I came home pulled out the iPad and ordered straight from Coleman's. The dilevery people were so sweet and efficient. I will definitely shop with Coleman's again.
The ordering was a great experience. The two delivery men were very patient, kind and professional. They took their time to ensure the set-up was perfect and asked me to check ot out before they left. Not every delivery person is meticulous. These young men are definitely an asset to the Delivery Company.
Excellent and easy process.
I received my Bar Set from the Company, after about 7 weeks.
The delivery service personnel installed my Bar Set professionally, however there was a dent on the top piece of Bar and have been assured that piece will be changed.
No one told me beforehand that someone had to be home in order for the delivery. I was under the impression it was a shipment in a box that i would put together. Was charged $208 for a rescheduling fee.
Hello Leslee
Thank you for your feedback! We apologize for any confusion regarding the delivery process. Our premium service includes in-home delivery and setup, and we regret that this was not made clear at the time of your order. We hope that once the delivery was completed, you were satisfied with the service provided. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.
The Coleman Furniture team
I love my couches. Exactly what I wanted. The delivery process was the only concern I had. There was no flexibility and had to take off work to receive it. I understand you contract out for that but it was a bit frustrating.
Initially had buyers regret when I made this purchase but now I am so glad I went through with this. I have waited a few days to get this review done so I could get used to the Z cliner.
And now it is part of my daily routine.So glad I found Coleman furniture.
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
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- Cedarhurst, NY
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angelo,
Thank you for your feedback! We're sorry to hear about your experience. The Altari sectional is a popular item from Ashley, and many customers find that it becomes more comfortable with use as the cushions soften over time.
We regret the delivery challenges you faced and appreciate you bringing these concerns to our attention. Your experience is important to us, and we will continue working to improve.
The Coleman Furniture team