Coleman Furniture

The shipping date is not flexible and they are very rude. I waited 8 weeks for a bed frame to come. And the guy told me if I didn't get there within one minute he was going to leave. After he was only waiting for three minutes. He acted like he was trying to take it up the steps and then told me he wasn't going to do it. I told him to just leave that piece downstairs. He said he had to take it with him because his boss made him and then Coleman wanted to charge me over $100 to have them try to redeliver it. After begging and begging, they decided they were going to redeliver it for no extra fee. The same delivery company came but with way nicer men! I finally got my bed but you need to improve the shipping time and get a better 3rd party delivery especially when I paid $1800!

I ordered couched through Coleman Furniture and the service was great! Delivery was smooth and i had fast responses and good service when i called with questions. I will definitely shop with them again!

The initial delivery did not include the correct shelves. Despite a detailed explanation of what parts were missing, the replacement shelves delivered were also incorrect. One month after the initial delivery, a third delivery came with the correct shelves.

The chairs I bought are very nice looking. However they are very hard when you sit on them. Almost like they have been overstuffed. I like them but I'm disappointed in how they feel when you sit.
Chris Wilcox

We ordered a couch by Ashley and not only was it priced better the shipment process was flawless! Not only was timeline to deliver faster than Ashley, it was delivered white glove! We love it so much and had such a great experience with this company and delivery service! Would recommend!

First, I will say that the furniture is great! The quality and value are unbeatable. The only drawback was the length of time that it took to receive my furniture. I ordered it on March 5th, and it didn't arrive until April 22nd.

I purchased this item in November, the day after Thanksgiving weekend but did not receive it until January 20th. Customer service was great and kept me informed about the status of my purchase. The item that came was the wrong order as for the sofa setup position. I kept it because I didn't want to wait a long time for a replacement. Other than the long wait and wrong item, all else was okay.

Customer service representative Mae T. Was very supportive, professional, and caring. She listened well and guided me well. Thank you, Mae.
She was awesome. Very helpful, attentive and kind

Overall the experience was great. The ordering and the white glove delivery was amazing. The only negative I had was the shipping company itself delayed my delivery by three weeks. Which wasn't the fault of coleman furniture. I highly recommend ordering from coleman. They have amazing products and service.

The table base was damaged in transit. The table top was marred by screw inserts torqued too much.
Your customer service was maddening as we tried to reach a supervisor and were repeatly not contacted. The only thing that worked was to initiate a dispute with my credit card company.

From initially placing our order and completion of delivery, every contact made with Coleman was extremely positive. The bed is lovely and exceeded our expectations perfectly matching some existing furniture pieces.

Both items came damaged and the response was that I signed someones phone that I received the items and that I did not note the damages. My window of delivery was 7-10 am - they woke me up at 6 am and arrived at 6:30 am so I was not thinking about inspecting the furniture. I requested to return them and repurchase elsewhere and was told I was not eligible to return items and was offered 125.00 toward a repair and never heard back after that.

Rachelle was a pleasure to work with and very professional! Even the delivery folks were on time, professional, and easy to work with. All went above and beyond.

Ordering was 10/10. Communication was 10/10. Delivery 2/10. The White Glove company left big boxes in the alley where they parked the delivery truck, and the WORST part, they put a DECENT SIZED HOLE in the brand new couch and tried to cover it up. I found it the next day. The workers were nice and quick with set up, I would still recommend but I am very disappointed to spend this amount and receive the couch with a hole. It is obvious this happened when they were bringing it in or putting it together.

Beautiful desk, solid and well-made. It was extremely well-packed, so no issues with any damage. Instructions were clear. Good price. The only negative was that it took about 5 weeks after ordering for the item to leave the warehouse. Coleman was excellent about notifying me when it was about to ship, and I was able to track the delivery.

You have a very easy to navigate website. I was able to compare products and features and make a purchase in just a few minutes.

The furniture arrived in perfect condition. The bedside tables were packed insanely well. The FedEx driver dropped the two boxes off in the driveway, and I moved them to the bedroom myself. They are a bit heavy.

Local shipper did something to his wheel and did not deliver on scheduled day and tried to blame me and make me pay more to bring it to my house again. Second time delivery men were great they even came in under very low trees with out a problem. Received a week later then I wanted but they did keep pushing the date up to make me happy. Couch and love seat are great.

Overall a fantastic experience from start to finish. Placed our order online and were kept up to date with current order status. Delivery was also 5 stars.