CardPoolReviews 759

I have, on two different occasions mailed my giftcards to them and on both occasions, received a message from them saying my cards could not be processed. They mailed them back and i sold them to another site and they accepted it without questions so what seems to be the problem with cardpool? I emailed them a number of times asking for a reason but no one's ever replied so please just avoid and go sell to plasticjungle or giftcards.com...

I went through the purchase process on CardPool's website of a gift card. The cash was pulled from my account and CardPool waited until the last minute of their own deadline to inform me they didn't actually have that gift card. The money I used to buy the gift card got stuck in limbo for 5 days. Since, I gave them the benefit of the doubt I purchased a different gift card and had the same response, They didn't have that gift card either.

I have used CardPool in the past and had no problems. I'm waiting on the return of over $500 the largest purchase yet for me. CardPool says they buy all the gift cards before they post them on the website, so I don't know what is going on over their, however I caution anyone buying gift cards from them right now.

I ordered a gift card for Lane Bryant for my and thought I was saving a ton by getting a $155 card for $124. That was until it arrived and was instead a Lane Bryant Outlet merchandise credit. The card specifically states this does not work at Lane Bryant, ONLY the outlet. I didnt pay for an outlet card, i paid for a full retail gift card. Well I was going to take my wife shopping tomorrow, but we dont have an outlet here, so now the budget to buy her clothes is gone into a gift card they wont even accept. I hope I can actually get my money back from them. If not, I guess I will have to report it as a fraudelent charge to my CC company.

Well...
I bought a gift card code from them, and it arrived. But you know what else arrived for the first time shortly after the purchase? The first fraudulent use of my credit card number in over ten years of online banking. I can't prove carpool was involved, but I'd be interested to see if anyone else has this experience after their purchase. Look for small transaction amounts (generally around $10) on your account, and let everyone else know if the same thing happens to you...

I sent in a gift card worth $111.49 and got a check for $94.77. I didn't look at reviews until AFTER I sent in my gift card so it was pretty nerve wrecking when I saw all of these negative reviews. I had sent in my gift card on May 16th and hadn't heard anything back from them until May 25th when I e-mailed them. At first they sent me an e-mail responding that they haven't gotten my gift card but within that hour I got another e-mail saying that my gift card was received and that they'd sent me a check. I received the check yesterday on June 2nd and deposited it without any problem!

I tried selling $300 of Bass Pro Shop gift cards to Cardpool, and eventually changed my mind. I emailed them and asked if they could cancel the transaction. They said yes. Before I put in the pin codes, I checked the balance online and calling the store. Six cards, $50 each. After making the transaction, then requesting to cancel it, the cards have a zero dollar balance now. Cardpool support has no answer to what they call my "misfortune", and refuse to help me get my money back. I am furiously annoyed and pissed off with cardpool. I feel screwed over on $300 now.,|,,

I ordered one physical gift card, and it arrived quickly and was for the amount stated. More impressively, I am impatient but frugal (bad combo sometimes) and decided to order electronic gift cards to purchase a TV since I didn't want to wait for cards in the mail. I received the codes for the 4 separate gift cards within 1-2 hours of placing the orders and was able to use them and place the order the same evening I ordered the gift cards. Saved over $50 by waiting a couple hours... not bad. Will use again. Would give 5 stars if they had a phone number you could call.

Givt cards were sent almost one month ago, and Cardpool claimed never received them due to post mail problem. Finally, I cancelled the transaction and got the card #s and pins back. Immediately, I checked the balance on the cards, and they are all $0. This is very dissappointing. This was the fourth and last transaction for me. If you really want to use Cardpool, be sure to pay a little extra for mail tracking, and don't just use their printed free shipping label.

Now, how do I report fraud or how to find out who used my Homedepot cards?

CARDPOOL IS TERRIBLE!

Do not walk away from this company, run as fast as you can. I sent a 500 gift card to them using their prepaid postage and address label as instructed. Well, when I did not hear from them after 10 days, I tried to find a phone number--- Good Luck with that. After searching to find the parent company, I finally got a person to ask questions, then I got an email and it basically was sorry but not our problem.

Interestingly the card was used in the same vicinity as one I sold previously- HMMM. I am having to file a Police report and File with the Postal Inspector. Will I ever get any resolution. Not from CardPool they seem flippant about it. Do yourself a favor and DO NOT SEND THEM ANYTHING! You are better off keeping it or re-gifting.

Stay away from this crummy company - Cardpool.com. It was bought out by Blackhawk Network - the worst company in the gift card business. Their corporate number is Phone: *******990 but it's completely useless, they don't care about customer service issues. Cardpool itself is a total scam, they don't have a physical office, their calls are routed to disposable cell phones, and they only have 2 employees - Anson Tsai (the owner - cell *******147) and Jeff (order support - cell *******811). The whole operation is linked to a PO box but all the action is happening at the owner's condo at 660 King St #223. They will lie to you, hang up on you and even block your number so you can't call them. Read the reviews online, they've stolen thousands of dollars from customers' gift cards, going so far as blaming the post office, when the post office has provided video footage showing them taking possession of undamaged envelopes. You've been warned! DO NOT LET THEM GET AWAY WITH THIS!

I ordered a $25 electronic gift card, it was sent immediately. I then ordered a $100 one tot the same place. I guess they were suspicious so they called me to verify my address, the closest cross street, and such and then they sent me an email about the conversation and that they would process the order. I still haven't received it and it's been 8 hours after the phone conversation and email. Even though I can see my credit card has already been charged. Use them for small amounts only nothing more than $25.00. And it looks like buying more than one card at a time makes them nervous.