CardPoolReviews 759

Sent 3 $25 gift cards. And got a check for $57.50... pretty painless. BUT the problem came after I tried to deposit this check into my bank account... my bank refused it... told me to call Certegy Check Services... called them and they said, they could not give my bank a good rating for this check, because Certegy Check Services had no information about Cardpool. Same for Telechex. I tried going to check cashing places and Wal Mart... no good, rejected. My state is a handful of states that do not have a Well Fargo branch (for which the check is drawn from)... so Im left with a worthless check.

Beware of Cardpool checks... banks and check cashing places do not accept them!

At first I had a very pleasant experience with this website. I sold a gift card on there and they shipped me a check in no time so I figured I would buy one on the website-boy was this a different experience.

I purchased an electronic gift card so I could use it right away on something I wanted to buy online. After waiting almost 24 hours to receive the email with my gift card number I reached out to the support team. They informed me that I purchased a physical gift card (WRONG) and they could only ship it to my billing address (in GA when I live in TX-WRONG) even though I put down my preferred mailing address --they completely disregarded my wishes and sent it on to Georgia.

I asked if I could cancel the transaction all together from the start and they said no, and that I could simply mail the card back if I was dissatisfied due to their 100 day purchase guarantee. Well it looks like it might take that long to get it, because it has already been over 2 weeks, and I am having to reach out to the support team again! Gift card is no where in sight, and I was never given a tracking number-what horrible customer service!

I will never buy from this website again, and for the record my gift card was over $100 which they have already taken from my account, and I am on a very tight budget. This was a splurge for me and I couldn't be more disappointed in the service.

I purchased 2 Starbucks paper gift cards for $250 each from Cardpool.com on 2/18/13. I loaded them on my account and now Starbucks has closed that particular card that I transferred the money to, because they said the gift cards were bought with a stolen credit card. There is no phone number to call Cardpool.com only an email address and it took about 2 hours for a response. They did respond though an gave me an immediate refund in full for what I paid for the cards ($430), and they even sent me a $50 Cardpool.com Gift Card for the trouble to use in the future.

I've used them about 4 times over the past year with no problem. However, last week I purchased (2) lowes gift cards. My husband went to Lowes to buy a snow blower and the card was declined. After 45 minutes working with a very kind Lowe's store manager, we found out that the same cards were used that morning in North Carolina. We are in Wisconsin. The Lowe's manager didn't have to accept our card but saw we were scammed, accepted it and so Lowe's ate it. Either the theives were the NC people or Cardpool but either way, I'd be very leary to use this site again.

Sold a large volume of gift cards to Cardpool, expecting a quick turnaround on payment like Plastic Jungle, only to find myself at the beginning of what would turn into a TWO AND A HALF MONTH long transaction to get what was owed to me. First off, they do not communicate with their customers which means that when a $240 gift card disappears off of your account without notification, YOU have to follow up with them to get them to mail it back when they decide not to accept it! Yes, that's right - they removed the gift card from my account without notification and did not offer to send it back until I demanded it back! The balance was intact, and whatever reason they chose not to take it after initially accepting it and promising a check - it's more shameful that they surely would have kept the card had I not hassled them.

Then, with this snafu, they'll probably just forget to send you your check. At that point, don't expect any replies to your emails or attempts to contact their parent company BlackHawk. I should have gone straight to the BBB. Which, by the way, took a month on its own because Cardpool ignored the BBB complaint until I threatened them wit a deadline - and they were risking their accreditation. After all of this, barely an apology and I don't doubt that many people like myself fall through the cracks until they get a third party involved liked the BBB. I can't say whether or not Cardpool is a scam or not but the completely negligent and frankly sketchy way this transaction unfolded leads me to believe that it's part of their business model.

Ordered my cards Sunday about 10:30am. Was called by a Cardpool agent to verify my identity as this was my "first time using their company". I agreed, and verified my information. I then got an email saying I would have the e-gift cards in my inbox within 24 hours (that would be about 4:30pm Monday afternoon). Alas, I checked my email last night around 10pm and the cards were not there. Called Cardpool today and was unable to reach anyone. I promptly called American Express, filed a complaint and am fighting the charge as I have not received the product ordered in the time promised. If they ever send the e-gift cards, I plan to promptly delete the email. I would never use this company again. This is why I usually just pay full price, it's not worth all of the hassle to save $10.

Cardpool is an online company that buys and sells preowned gift cards. I had $350 in unused Best Buy gift cards that I wanted to sell. I agreed to sell the cards for $323.40 and was emailed a prepaid shipping label. They offer a choice to receive a higher value for your cards if you take the credit in an Amazon Gift Card. I chose this option. I followed their instructions and sent them the cards on Aug 11,2012. Cardpool claims they never received the cards. According to Best Buy the cards were cashed 4 days after I sent them. I would chalk this up to bad luck and the cards just getting lost in the mail, but upon further research about this company I have found many similar complaints. I suspect they have an internal theft problem within their company.

I requested that they honor the exchange they had agreed to do. They were unwilling to do so.

My concern is that they have a history of doing this to customers.

I recently sold a 200.00 dollar Lowes Gift Card to Cardpool and BOY was I shocked at how terrible their service was. First of all, they say mailing time (First Class) takes 3-7 days, which is true. However when payment was not received in three to seven days I emailed them (BECAUSE THEY HAVE NO PHONE NUMBER) asking where my check was, they forwarded me to the fine print at the bottom of the page that says it could actually take up to THREE WEEKS for me to receive my payment.
Two weeks later I email them again curious as to where my check was, and for three days I didn't get a response, so I emailed them again and finally got the response I was looking for. Apparently my check was "Lost in the mail" so they were going to send another one. Finally, after waiting over a month, I've received my check. But I'll never use them again. I've sold gift cards before through Plasticjungle.com and it was MUCH EASIER. The only downside is they put a hold for the value of the card on your account while they check on the cards validity, but they immediately deposit the money into your account afterward, which is awesome.