CardPoolReviews 759

No phone support is dumb. Emails take a day and there is no back and forth communication. They just say sorry we can't help you. I tried swapping walmart card for amazon. Website doesnt work when I clicked exchange for amazon. I didnt realize it switched without me knowing to check in the mail. I then needed code right away for sale on amazon and I chose to take his of $16 to get electronic code, however this just means you submit electronically and it still takes 3-7 days for them to mail. What a joke of a company that even when they screw up they just say sorry, can't do anything now.

They sent me the Nike e-codes. I needed those e-codes for immediate purchase at nike.com. But the e-codes were invalid at the time of my purchase at nike.com. Asked Cardpool for help. They responded a day after and it was too late. I asked them for refund. They refused to do that. They are the worst gift card company with the worst customer service. Will never purchase from them again. If you want to buy gift cards, buy them from other online gift card companies!

I have ordered physical cards numerous times from them and great experiences.
So Lowes had a sale for Veterans day, limited time, and the stove and dishwasher I had my eye on for monts were on a great sale so I ordered enough ELECTRONIC CARDS to pay for the stove. 5 cards and 2 of the codes are invalid!
The sale ends tomorrow and since Cardpool does not think enough of their customers to have a direct phone line I am stuck with about $500 in useless Electronic ( good for online orders only)Of which $225 is invalid!
Big deral I saved 7% via cardpool. I could have saved 6% of ebates and been done with it all now. I also lose out on a rebate offer on the appliances to the tune of $50(had to buy 2 appliancesfor the rebate) Cardpool electronic cards SUCK!

I give it one star because I can't give it any less. I purchased my gift cards from it, and they asked for a verification, then I hand it over to my husband who is the cardholder. My husband give them several phone calls, no one replies. Later on, they replied to my email and saying we can call them now. We are at work, this brings us a lot of inconvenient. Then I said cancel the electronic gift card parts, the staff there cancelled all of my purchase. A totally waste of time.
A reminder, if you don't have trouble purchasing, it works good. If there's some unexpected trouble, don't count on them working out for you! Stay away from this company.

After submitting a few Starbucks egift card number and pin, I had received a phone call from their verification department the next day. The lady was asking me where did I get the card and how long I have been having those cards. When I told her I got the gift cards from my friends in Canada for special occasion, she started asking me, "what kind of special occasion?" with very fishy tone. I didn't feel comfortable to answer her question, so I asked her" does it matter if those for my birthday or holiday?" instead. All the sudden, she sounded all offended and hung up on me without saying bye or nothing...

The next day of course they rejected all my gift card without providing any reasons other than their "processing center encountered issue of processing my card..."

No customer service phone number was provided, so you always have to wait 24 hours to just get an email reply.

I have to say this is the WORST on-line service I have ever seen. Please STAY AWAY if you can. Just wasting your time and efforts!

VERY questionable business we've got here... they make it sound like they're going to provide you with a shipping label to ship them your gift cards (which they do), but it's not until AFTER you give them the gift card numbers + pin numbers that you find out their shipping label includes NO tracking number. You really think I'm going to send you a GC worth hundreds of dollars without tracking? In addition, the label is designed to go on a standard letter envelope. As someone who ships extensively with USPS, I know that rigid objects are NOT supposed to be sent in letter envelopes because the sorting machine can and will chew it up--causing it to become undeliverable and/or lost. There is no way they don't know this. I can't imagine how many peoples cards have gone missing as a result. I am incredibly wary of their business at this point, which is ridiculous because it would be SO EASY for them to simply provide proper shipping labels that include tracking in order to calm their customers nerves.

I REALLY wanted to like this service, but realized that I was receiving 10 or more emails a day from them, notifying me that the cards on my wishlist were available, only to get on the site and see that they were gone. The only cards I could EVER purchase from Cardpool were the ones that were always available (like they had 100 of them). If a card was popular, even if I got on literally SECONDS after it came up as available and actually got it IN MY CART, the transaction would freeze, and someone else would get the card--maybe someone with a faster internet connection? I don't know. What I do know is that not even once was I successful in getting a card on my wishlist, my mailbox was filling up with useless notifications about cards that were never available once I tried to purchase them and that, FORTUNATELY, there are other card-purchasing services out there that actually work! I would suggest to any and all that you skip this one!

I have been purchasing cards from Cardpool for a few months now and they seem to be fine until today. I purchased 2 cards (with separate transactions) as I always did but I just now found out that they put these 2 transactions as "Cash Advance". I was charged for $20 for transaction fees and still have to pay interests on them. I filed a dispute with my credit card company... I have another transaction pending... fingers crossed. There is no customer service phone number!

They apparently preauthorize credit cards BEFORE confirming inventory. If the card you want is popular, inventory may disappear while in the middle of a transaction. I tried a couple of times before my bank called me since the bank's system detected fraud. My bank showed four transactions (plus three more which were declined once they froze the account). Bulk purchase is therefore useless.

Cardpool's response:

"The first four charges were cancelled and refunded when the orders did not go through. This usually happens if one or more cards is purchased by another customer before the order is completed. The refunded amounts will be reflected in your credit card statement within a few business days."

First transaction with them, the only good thing about them is the processing time is ok, after two business day after the cards were delivered I received a phone call regarding where and how I got the cards I was trying to sell. After another two days, they cancelled the whole transaction with no explanation and due to the lack of direct customer service number, you have to wait almost 24 hrs for each email reply. And don't bother calling their bulk sale number, they will not help you. And at the end, all they give you is "we can not disclose how the decision was made." This must be a joke, I was the original purchaser with receipts in hand from the physical store themselves to prove it. Overall, a huge disappointment.

I redeemed 1-800-flowers gift card with no issues. Went on website to redeem another 1-800-flowers card within days of getting check. I got confirmation, shipping label with postage and mailed card in. Then get email saying they cannot process my request and are returning card. I had to inquire as to why. I was told they no longer accept 1-800-flowers gift cards. But I went on website and they are still listed and when applied for offer, I got one. So they advertise what cards they accept, they process your request, you mail the card to them and then they change their mind. 1-800-flowers is still listed as a vendor they accept cards for. This is bad business and I hope my gift card is being returned to me.

Something is real shady about this "company." Be warned. They cancel your offers without explanation. They call asking strange questions about a $50 gift card, then still cancel the order after you satisfy their idiotic curiosities. I'm thinking they're a front for something else, interested primarily in acquiring information than actually buying legitimate gift cards. Who, what and why, no idea. But something is very wrong with cardpool.

I enter the codes for my $625.17 my Bloomingdale's gift cards and I received a call from Oscar *******787 2 days later asking me questions, where do I get the gift card, how long do I have it, where is the location the GC issued, etc… 4 days later, I got this email,

"We recently received your gift card code transaction but our processing center encountered an issue while processing your card. We are unable to accept these gift card codes at this time and we are returning ownership of this gift card to you". The PROBLEM is my card was used and the balance is $14.

Stay away from cardpool.com. Scam!

After Search around the web

Anson Tsai (the owner - cell *******147) and Jeff (order support - cell *******811).

Trying to sell my Bloomingdale's gift card $195 get an offer check about $160. This company is big B.$hit company. Waiting for week, company representative( Lori) called me back, asking me "where I got the gift card from, how long I had it, etc"... At the end, because of the value they can't buy it( come on, a company afraid of risk of $200 gift card). I even offer ship the actual card and the receipt of the gift card to them with certify mail. Still won't buy it. Just another Big Bu$$hit company, don't have money, and hope to land big in public stock etc… Don't deal with them, just wasting your time. Wait! 8 days later my gift card from $195 to $103, I called Bloomingdale's to ask why. They said someone used the gift card online purchase in San Jose, CA

I've had a very positive experience dealing with Cardpool.com on several occasions either buying or selling gift cards. Their selling process is very easy and simple: no credit card on file required, no additional statements from me. They even provide a postage paid label to send the gift card(s) you're selling. I enjoy doing business with them every time. Unfortunately they lack some of the brands of stores on their list, but so far I was able to find all the ones I needed. Thanks.