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BoutiquefeelReviews 6,126

3.2

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Boutiquefeel Reviews Summary

The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
1,816
shipping
1,816
returns
43
quality
5,780

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41,984 reviews

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Australia
1 review
0 helpful votes
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Great
July 20, 2023

Great product and quick delivery. Excellent service.

Date of experience: July 19, 2023
France
1 review
0 helpful votes
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All lovely
July 19, 2023
Updated review

All went very smoothly although it took longer than i had hoped.

Date of experience: July 19, 2023

Easy to use site
June 14, 2023
Previous review

Easy to use site

Date of experience: June 14, 2023
Florida
1 review
0 helpful votes
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I have not received my order yet… I ordered on June tent and today is July 19. There is nobody to contact and no way to find out where my shoes are! They took the money out of my account the same day I ordered this is insane and I'm very upset.!

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
GB
1 review
0 helpful votes
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Customer service terrible
August 18, 2023

I purchased a dress which was far to big and emailed to return 4 times and have had no correspondence back, will not be dealing with this company again

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
GB
1 review
0 helpful votes
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Sandals
August 18, 2023
Updated review

Wouldn't buy from these i sent a pair of sandals back and now they've said i can't have a refund because i didn't notify them i was sending them back

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2023

Unusual sandals and eady to fined
June 10, 2023
Previous review

Unusual sandals and eady to fined

Date of experience: June 10, 2023
Australia
1 review
0 helpful votes
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What i have kept are great
August 18, 2023

I have one dress to big and ome to small and i want my refund asap

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2023
GB
1 review
0 helpful votes
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Wrong size
July 18, 2023

I ordered size EU 9 shoes. When they arrived they stated that they were size 9, yet they did not fit.

Have no idea what size they were but definitely NOT size 9. I gave them away to a family member who has smaller feet than me, and they didn't fit her.

Would not buy through your store again.

Date of experience: July 18, 2023
GB
1 review
0 helpful votes
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Not happy
August 17, 2023

No items delivered waited for a month and then asked for refund still waiting

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2023
GB
1 review
0 helpful votes
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Wasn't impressed
August 16, 2023

I'm sad that I purchased the dress, the material is so cheap, colours didn't match the photo, I tried it on and won't wear it again, it feels like a cheap Halloween costume.

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2023
GB
1 review
0 helpful votes
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Quality ok
July 17, 2023

Not what I was expecting of the material, still a nice dress, sandals a bit on the thin side

Date of experience: July 17, 2023
Texas
1 review
1 helpful vote
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All Around Awful
August 16, 2023

First and foremost, I ordered thinking my items would arrive within at least 2 to 3 weeks. I was terribly wrong. I didn't even get tracking information until after a month. The items were awfully sized, smalls were closer to XS and XXS, they look like children's wear. The worst thing is: there's no refund nor exchange. Even on the items that I could return, I would only be given a partial refund. I will NEVER buy from this company again.

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
GB
1 review
0 helpful votes
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Pointless
August 15, 2023

Not happy. Requested size five and a half. Was sent a size six. Size six was ridiculously small. Wanted to return the goods and try a size seven but told I'd have to return to California and pay the return. However the return address was stated on the package as Birmingham England. Offered a large discount and I could keep the goods. Why would I want to keep something that doesn't fit? Not playing this stupid game. Will keep the goods and re-sell them myself as a size 5 which I believe is the correct size. Will not deal with this company again. Don't advise anyone else to either.

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
GB
1 review
0 helpful votes
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Poor customer service
August 15, 2023

Dress was not like the picture, and too big. I contacted customer service and they clearly were unwilling to give me a refund and allow me to return the dress! First they offered a 0% refund and I can keep the dress, I declined then they came back with 30% refund and I can keep the dress! I declined stating I want a full refund. We went back and forth for seven days before they would allow me to return the dress! I still haven't received my refund it's been 2 weeks now since I posted it back to them. DO NOT buy anything from this business unless you want stress in your life.

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
GB
1 review
0 helpful votes
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Great
July 15, 2023

The item was as described. The parcel was tracked every step of the way so I was able to anticipate delivery

Date of experience: July 15, 2023
Canada
1 review
0 helpful votes
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Beautiful and classy
July 15, 2023

I like the products that I purchased as the colours are vibrant and exquisitely beautiful

Date of experience: July 15, 2023
GB
1 review
0 helpful votes
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Need to return
July 15, 2023

Need to return item but can't find how to do it, as its too big.

Date of experience: July 15, 2023
GB
1 review
0 helpful votes
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Great item
July 14, 2023

Love my item and overall good experience, the dress material is soft and very given, probably could have gone down a size, also looks great on. Only a couple of negative points (if you can call them that) I ordered the dress in navy blue and I got black (I kept anyway as the dress itself looks really nice on regardless of colour!) and shipping took a while but was kept posted (email) with the product process.

Date of experience: July 14, 2023
Germany
1 review
0 helpful votes
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Super Kleider
August 13, 2023

Leider etwas zu lange Lieferzeit, sonst bin ich mit Kleider und ihren Farben glücklich

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2023
Ohio
1 review
0 helpful votes
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Delivery took looker than I expected. When received the product I was very pleased with the fabric and the design.

Date of experience: July 14, 2023
GB
1 review
0 helpful votes
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MEJ
August 13, 2023

I need to return the shoes I ordered but haven't been able to due to a lack of communication with yourself

Boutiquefeel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2023

From the business

Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.