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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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Difficult to initially get a returns label, several tickets raised to get this sorted
Did not receive my order waited over one month not happy
No communication until I got in contact with you still no items summer past mow so not wanting them
Very slow delivery and quality of products thought they would never come
Material bleed. Red bled into white colors while ironing.
My dress finally arrived after weeks of waiting and many emails but it was worth the wait. The dress is exactly like the picture and fits perfect.
Dress was like a t shirt but still lovely colours i might wear it i love the sleeves
Excellent, great fast delivery, great communication
Having ordered 2 tops back in July, something happened & this was a know show. I must admit that having sent an email I was told it would be looked into...
BRILLIANT & THANKYOU. The 2 tops arrived today.
Haven't received my order
Waiting to receive
So disappointed
I ordered a dress 1.5 months ago and have recently cancelled the item as it has not arrived. I am still waiting for the refund
Very poor as my order has never arrived even though I've told them twice
Really happy with my choices, the items were of good quality and true to size
Waited nearly a month to received my order to find the goods were nothing like the pictures.
Awful dress, not as shown on picture, cheap material. Returned item and am now fighting with them to get a refund!
All the items I purchased were too small in the chest area as although they were my size, were more suited for smaller chested women to the point where I am unable to wear any of them as they make me look like an awful donut
Ordered a few outfits for my holiday which was also part of my birthday present and waited so long that I ended up cancelling the order and am still awaiting refund. Would never use this company again!
My order has been so lo ng now I have forgotten what I ordered very disappointing
The clothing is cheap quality and sizes not on point.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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