Beyond The RackReviews 654

Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone!

I purchased a bottle of Nars foundation and what I received was disgusting filthy and very obviously used. Customer service was non existent, my three emails informing them of the issue were ignored so had no choice but to open a case with PayPal to request a refund. I will never deal with BTR again.

I spoke with one of their staff and I found him very rude in attending my questions and needs, this place obviously needs a lot of improvement in handling customer

Purchased items which were wrong size, company is refusing to provide an exchange or store credit. BTR were contacted within 24 hours, product in original condition with tags, extremely dissatisfied with level if service. In order to protect future customer I will share my experience and esclate, however I'm still hopeful the company will do the right thing!

Nothing changes, no better than the old company. Low quality garbage and fake merchandise. Very bad!

Stay away! This company will take ur money and not send you what you payed for. No refund no credit just trouble

Total rip off, poor quality product, "0" customer service, when returned was never credited back to my account!
Glad its caught up to them, lesson learned!

From what was a great place to get discounted name brand merchandise to a company that tried to fulfill 20% of it's orders & couldn't, it's over. The days of deep discounts are long gone ( I always paid with PayPal & filed many a case to recoup money for items that didn't get delivered) It's now reduced to selling Amazon brands at elevated values and prices, ridiculous. It seems whoever is running it now figured they should benefit from the wholesale prices they get merch at instead of passing it along to consumers. Don't waste your time or one dollar on BTR, the old lady has sung!

I placed an order December 21st but two hours later I cancelled that order. I received an email confirming it. However the company still sent the item so I attempted to return it. They confirmed they were sending me a return label. I received it days later and mailed it by UPS. Somehow UPS showed the package never made it even though UPS tracking info showed it made it to the right city. I contacted Beyond the Rack and they indicated they hadn't received it so it wasn't their problem and will do nothing because too much time had passed. (this is amidst the coronavirus time when no one was answering phones). They care nothing that 200 dollars of a customers money just disappeared even though they sent an item that was quickly cancelled. UPS claims that they have to have Beyond the Racks cooperation to proceed. I wish someone could shut down such illegitimate companies. My only mistake was trusting the website I originally ordered from and believing that most businesses would do the right thing.

I order 3 pairs of sunglasses from them in early March. My credit card was immediately charged even though I didn't receive anything until more than a month later. Most stores I order from don't charge until your item ships. I got 2 pairs sent but now it is June 23 and I still haven't received the third pair. I have contacted customer support and receive a generic answer, no concern for my concerns, and no worries about keeping me as a customer. They are selling products that aren't even available. How long am I supposed to wait? It's now summer and I ordered the glasses in winter. I'm furious with their service and don't recommend anyone using their website.