Beyond The RackReviews 654

Ordered some shoes in a promotion. Was stated that it would "ship within 1 week" - that meant 7 business days, not literally a week. I was LIED to by customer service when I inquired about what was taking so long when the 7 business days had passed. I was reassured that they had received the shipment of product, and were processing it.

Fast forward 2 days. I log onto my BTR account, and what do I see? My order has been cancelled - for no apparent reason. Instead, there's a credit in the amount of the order. I NEVER received a single email about the cancellation, and I DO NOT want a credit. I want a full refund. As of right now, BTR has stolen over $100 from me. I am hoping to have this resolved instantly, or I will file a claim with my credit card company. This is UNACCEPTABLE. Stay AWAY from this company.

***UPDATE*** Got in contact with customer service - they issued a full refund to the method of payment. However, I was LIED to earlier this week by them - I was told that they had received the shipment of product to their warehouse, and were processing it. However, this new customer service rep I was speaking to about the refund confirmed that the supplier had never shipped the product as they couldn't fulfill the order, hence why it was cancelled. So, I was literally lied to - at least I'm getting my money back.

I used to order tons of stuff for my family from this site when it first came to be. Several years later, they were taken over by another company, during that transition part of order $200+ order never arrived. When I called I was told it was sent to me and that it had been delivered, I should send proof. How do you send proof you didn't receive your goods? A loyal customer of 9+ years who had never reported such an issue should have received better treatment but oh well I'm glad it wasn't a much bigger spend for that order. They can keep the few dollars and maybe the company will get wealthier, right?!

I ordered several items from this site over a year ago and about $180 worth of my purchase did not fit (a coat and some jeans), so I returned them and my account was credited for a future purchase. Well, the next time I went to place an order I never received, so, after calling and inquiring about my order several times I was always asked to wait a little longer. My order never arrived and I eventually received an email from Beyond The Rack 3 months later stating that my order would not be arriving after all, but my account was never credited back the amount! When I inquired about that I was told to contact Consumer Protection!

I am totally pissed right now! Ordered a dress on Feb. 14th and the delivery date kept changing. I finally received a package on March 21 when I opened the package it was definitely not what I ordered the only thing they got right was the colour and size. This ugly $#*! dress didn't even have a label, it's like someone made it in their basement and put a L sticker in the back. The worst thing is I'm trying to call their customer service number and it is disconnected. I can't believe this! WTF IS GOING ON?

I ordered a product on January 21,2018 with a ship date by February 12. My credit card was debited immediately. On February 13th the order was rescheduled to ship between February 21 and 25. I wanted to cancel the order. Chat was not available at 11 AM Central time on a weekday. The phone wait was more than 30 minutes so I emailed a request to cancel the order. The order shipped on February 20th and customer service replied to my email on February 22. Nine days to answer an email! When it gets here I will do a return. Yes, I made sure it was a returnable item. Meanwhile I found the product on Amazon for two thirds the price. DO NOT BUY FROM THIS WEB SITE.

Ordered a leather jacket from the site. Came in a reasonable time, but I made a mistake and ordered a jacket that was too small.

Now that I'm trying to get a return label to return the product I'm getting ignored. I sent an email asking to exchange for a larger jacket, that took them 8 days to respond to, in which they said that they can't exchange and can only return for credit, and asked if I wanted a return label. I promptly asked for the return label and now haven't heard anything from them in almost 30 days.

I've since sent several emails as a reply to the message I received, and as a new thread and have heard nothing.

This is guaranteed to be the last item I buy through beyond the rack.

I'll just stick to Amazon from now on.

Horrible customer service. I ordered 5 items on Oct. 31. It is now Jan. 17 and I still haven't received 3 of the items that were supposed to be shipped anywhere between Dec. 8-13.

I sent exactly 3 emails through their form submission and NEVER got an answer. On top of that I've been trying to call and there is a 30 mins wait. Ironically they suggest to send an email!

Their chat is no longer operational either.

Worse company I've ever dealt with.

I have ordered a few items from them. Even when you confirm an order there is about a 25% chance you will receive and a 0% chance that it will arrive on time. Then once you have taken the steps to cancel and order that I paid for Nov 3 as a Xmas gift and the estimated delivery changed every day until the arrive they sent me a cancellation confirmation and then shipped the stupid package and charged me the full shipping- I have not received a refund yet, I doubt I ever will!

I used to like this company and buy from them often over the past years, the past 3 orders have all caused me headaches and their 'service' has worsened every time, on the last one they were over a month late in shipping any of my goods, I started a conversation with them over email and it took them days to get back to me, I responded asking for the second time for a refund and they still haven't gotten back to me now its been weeks... just pathetic... I understand they went through structural changes, etc. but at the end of the day the point is that I'll never buy from them again