Overview
American Trucks has a rating of 4.1 stars from 11,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
I am have a good experience with American Trucks. Waiting on my Transmission pan to come. But they came out with free gifts after I had spent the money to receive it. Went to the chat, and ask if I could get the gift. April was very helpful, and got some more swag with the American Truck logo on it. Very cool.
Thank you for helping me return
My old that didn't fit and got my new order sent. Unfortunately my truck was stolen but I ordered my new bed cover again from Melissa and she did great. Thank you Melissa.
I have a 24 year old Chevy Silverado and I wanted the shocks changed. I asked for a specific brand, Bilstein, but the garage could not locate them. American Trucks had them and shipped within a couple of days! Website was easy to use, navigate, and order what I wanted! Love this Great American Truck Site!
Ordered a set of wheels shipping was fast. Order arrived upon inspection one was damaged looked like from the factory since the packaging was intact. Went to the provided link super easy. Returned the wheel to Fed Ex and had a replacement wheel in two days. Great service thanks American Trucks
Got these mammoth coil-over set because they were a great price, with me replacing all my suspension I was thinking theses would complete it. I haven't installed because they got delivered so fast! I appreciate American Trucks!
Very disappointing. Product was not what was displayed in pics. Pics were of a completely other set. Return process was difficult. Calling twice. 2 reps saying entirely different things. Took a lot of my time.
I can't get the original lady Judy back on the phone or via email I'm getting the run around about where my part is at. I was told by chat they didn't know either and I can't get anyone to figure it out but they did figure out how to take the money out of my bank
Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.
Product itself is good but the few things with the kit, wiring harness was not long enough to connect lights and the instructions were very vague on how to install kit unless you have a bit of knowledge could be difficult
Hey Jacob,
Thank you for your feedback on the fog lights I appreciate you sharing how your experience with installing them was. If you find yourself needing additional assistance or an installation guide for anything please feel free to reach out to us and we would be happy to assist you further.
Thank you,
Allison
Placed an order Sunday evening 03/16. Label was created first thing Monday. As of today, 03/19, the order has not shipped and I have received 15 emails trying to sell me something or asking for reviews. I haven't received any today yet but it's only 5 am. I don't mind the shipping delay. 6 emails per day is very annoying and I will be reluctant to place another order with this company because of that
Hey Carl,
I apologize for the marketing emails, you can absolutely unsubscribe from them at the bottom of anyone. We have a customer portal which is a great tool to check for tracking, estimated ship dates and print invoices. That is orders.americantrucks.com instead of relying on emails you can use that. I apologize again and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison
Your website confirmed that the filter I was ordering would fit a 2025 Ram with 3.0 L6 engine. The filter I was sent in fact does not. The factory filter has a notch in one corner, this filter is completely square. Not exactly a satisfied customer.
I received your part and everything was good. Didn't notice the extra charge on the bill. It said free shipping then later I saw a $200 charge. We unloaded the package with a forklift. They didn't do anything different as a shipper then if we had a dock. Easy money for them. Scammers
Hello Greg,
I located your order with American Trucks and see you are referring to our freight shipping cost, yes we do offer free shipping on orders $119.00 or more but this is for standard shipping only. Since yours was shipped LTL Freight due to size and weight your item did not qualify. The shipping cost can be found on the very first page at checkout online. I apologize for any confusion or miscommunication around the shipping. I did issue you a voucher to use on your next purchase online or over the phone as a small token of our apology you should of received an email with the voucher information as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Not very happy that I ordered an air filter replacement and instead you sent a steering stabilizer. Now I have to wait another 4-7 days most likely to receive the actual product I ordered. I think you should immediately send out the correct part with overnight shipping at some sort of discount for the inconvenience.
Hi Sean,
I'm sorry you got the wrong product! I reviewed your order and currently working with the operations team to make sure we ship the right product (the cold air intake filter) to you as quick as possible. I tried to process the replacement with overnight shipping but it wasn't available for the order. I noticed you've been a fantastic customer over the years, and want to make sure we do everything we can.
Again, I truly apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
No Note anywhere about shipping from vendor. Beyond disappointed. Ordered on the 8th and will ship from vendor on the 24th. Unacceptable. I have ordered lots of parts for my truck and my experience has been great, until now.
Hello Scott,
I apologize you did not know that the Front Sway Bar Bushings would be shipping directly from our supplier to you. Unfortunately some items do ship from the supplier directly to our customers and others from one of our warehouses. The get it by date that you where provided is only an estimate and the order could absolutely ship sooner. We encourage you to keep an eye on your email for tracking information and use the customer portal which is orders. Americantrucks. Com. I issued you a voucher due to the inconvenience to use on your next purchase online or over the phone. If there is anything else we can do for you please feel free to reach out.
Thank you,
Allison
Dealing with the company has always been easy anytime I have had a concern.
Unfortunately, the muffler I purchased was a great product but packaging not sufficient enough to survive FedEx delivery and busted out the bottom of the box and damaged the end of the pipe.
Since it arrived on a Saturday and I was eager to install i brought it to the local muffler shop to straighten out the crushed and bent end. Cost me $25.00 but when done I was able to go home and install...sounds great. But companies need to learn to pack items better
I wouldn't order anything here again, says 2-3 day delivery if spend over 119 and I spent 150 and just checked to see why it hasn't arrived and it says estimated to arrive 8 days from now, meanwhile they have sent me 2 emails a day asking for a review on the website/product. Don't waste your time here go elsewhere if you care about getting your stuff within a couple weeks time.
Hey Richard,
I located your order for the UPR Products Billet Oil Catch Can, Firewall Mount, Black and see you placed the order on Sunday the 16th it shipped Monday the 17th then was delivered on Thursday the 20th. This did come directly from our vendor to you which can cause a longer processing/delivery time depending on where they are located. I apologize if it did not arrive within the 2-3 timeframe as advertised, I went ahead and issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience. If you need anything else let us know.
Thank you,
Allison
I am sure the product, once it arrives, will be fine. I don't understand the point of paying a premium for expedited shipping when the organization clearly does not partner with a shipping company that can meet their promises. I took a chance on expedited shipping back in 2019, which was the last time I ordered. I stayed away all this time because of my prior experience. I am a fool for thinking it has been fixed six years later.
Hey Mike,
I apologize that the item did not arrive in a timely manner that you paid for. I did locate your account and see that the item did not arrive in the 1 day timeframe that you paid additional for. I went ahead and refunded you for the overnight shipping due to the inconvenience. You should see this back to your original method of payment within 3-5 business days and will receive an email confirmation of this as well. If you need anything else please let us know.
Thank you,
Allison
I ordered a ADD Blow off valve adapter for my raptor on 03/10 and paid extra for 2 day shipping. It's been a week and still have yet to receive part and or any update regarding tracking! So definitely not happy with this experience
Hey Austin,
I apologize that you never received the original package due to it being lost with the carrier, I see you have spoken to customer service and they have setup your replacement order and issued you a refund on the shipping that you paid for. Your replacement order was approved and shipped with fed ex tracking # 286662438412 if you need anything else please feel free to reach out to us.
Thank you,
Allison
They sent me the wrong towing mirrors and then made me deal with all their BS red tape to return for "store credit" and didn't refund the shipping charges, mind you that it was their mistake! I placed an order to use up the credit and will NEVER do business with them again! If this order is wrong it will go in the trash. Makes me wonder how they made it this far by treating their customers this way… goodbye
Hey Danny,
I apologize that the item ordered arrived incorrect and didn't work, I located your order and see you purchased an open box product which our policy is return for refund to store credit only within 30 days. Unfortunately for open box we have no way to do an exchange or replacement. I do apologize for the inconvenience and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
Although the American made workmanship and quality are evident, the picture of the product and what is thought too actually be offered is deceptive. The advertised product T******* pictures two Auto-Retracting bed straps and all the accompanying hardware for $104.05 plus taxes and shipping. When the package arrived, I was disappointing to realize that what I evidently paid for was one (1) Retracting bed strap and four (4) mounting screws without washers. Not the two units displayed with all the accompanying hardware. I will keep the unit received and if it functions as described, I will probably order another, as it is only practical to use two at the same time. This was a gift for my wife's birthday because she continues to have trouble using conventional retracting straps and this would be ideal for her truck. As for the Retracting bed strap(s) it appears to be of American durability and quality and once mounted we will then determine how well it functions over time.
Hey Kevin,
Thank you for your feedback I hope it works out for your wife's vehicle. I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience. If you need anything further from us please do not hesitate to reach out.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Griff,
I apologize that our return process was an inconvenience we certainly do not mean for this to be difficult on our customers or time consuming. Thank you for sharing your feedback regarding it. Also, apologize for the product you received arriving damaged and missing additional pieces. We try our best to capture photos of the open box items our customers are ordering and write the best descriptions of the product but we are working on improving this as well. I see your pickup is scheduled for today 4/10 once scanned by fed ex your refund is issued within 7-10 business days. I went ahead and issued you a voucher due to the inconvenience as well to use on your next purchase online or over the phone. If you need anything else please feel free to let us know.
Thank you,
Allison