AllbirdsReviews 172

Wrote to Allbirds Australia and got zero response after several emails - then emailed Allbirds USA - they passed the buck back to Allbirds Australia - after six weeks, still no response.

With a previous pair had three fals due to zero traction on wet surfaces.

Will never buy from them again.

AVOID these SHOES and this COMPANY
Please do not believe on the positive reviews on these shoes. They are likely fabricated and not true. Take my word and please! Please! Buy any other shoes, I guarantee you that whatever you buy will have better quality than these shoes. I just don't know where to start. I decided to give these shoes a try out the many " positive reviews" they had online; however I ended up extremely disappointed. The quality of the fabric is just bad! And so it is the quality of the sole. I have narrow feet and was almost impossible to slide my feet in these shoes because they were made too tight. Please don't buy them save your money and buy something else

These shoes hurt my feet after wearing for 30 minutes. Tried several times thinking I just needed to get used to them, but each time my foot pain increased. Tried to return them but Allbird would not accept a return because I was 13 days outside their return window. The shoes were barely worn and in very good shape. The best they would do is offer a $10 credit for shoes I bought for $135. Expensive lesson.

I have been reassured and lied to multiple times by a couple staff members on receiving a pair of shoes that were sent to me in the wrong size. I was told i would get the shoes I had originally ordered in the correct size. That never happened. After reaching back out twice, I was again reassured that my order would go thru and that I would receive a confirmation and tracking number. That also never happened and now, after having to initiate another line of communication with them, have been told I will have to submit for a refund. Worst customer support I have ever experienced.

I purchased 6 pairs of Allbirds shoes over approximately 4-5 years. Three pairs were their "tree" versions which have a nylon type material. While these shoes are comfortable, every pair of these "tree" versions wore through the toe area within 6-9 months of use. I probably wore these shoes 2-3 times per week during these periods. Allbirds did not accept responsibility for the premature defects of their shoes and after contacted, refused to provide a refund, credit or replacement. While I spent approximately $400 for three pairs of shoes, each of which had the same product defect, they only offered a $25 gift card. I considered that an insult. I will never buy another product from Allbirds. In my opinion, their products have poor workmanship and/or materials and are not worth the price charged. They do not value quality or their customer base.

I bought two pairs on December 30th 2022. I only wore them to work; 12 hour shifts 3 days a week. They began forming tiny toe holes about 4 months ago. I can't wear them to work anymore (October 28th 2023) because of how big large the toe hole is. I wish so badly this weren't the case because I truly loved this shoes

I bought 3 pairs of Allbirds Tree Runners over a period of 3 months because I have narrow, bony feet and these shoes had a snug, comfortable, supportive feel around the foot which is hard for me to find. Within less than a year, all 3 pairs were worn through with holes. This has never happened for me with any other brand of shoe. But the main problem is, they are absolutely hazardous to wear in wet weather when the sidewalks are slick. Worse yet, I made the mistake of wearing them while walking my dog in the dark. I stepped on a couple of gravel rocks were on the paving while walking swiftly and there was no grip on the shoe tread to stop the intense slide of my feet and I went flying head over heels. This never would have happened if I'd been wearing my Palladiums or even my old Skechers. I think Allbirds are good for light indoor wear on a carpet and that's about it. For the price they should last longer and be safer.

Aside from the poor quality shoes for the price - I don't normally get smelly feet, but after wearing allbirds even on a cool day my feet are swimming in sweat and absolutely stink - allbirds has been rated as low as fast fashion companies such as ASOS for their shoddy business practices.

An excerpt from Remake's recent report:
"AllBirds continues to disappoint, scoring low across all assessment categories, but notably earning zero points for Traceability, Commercial Practices, Raw Materials and Governance. The few points it has managed to muster have only been awarded for disclosing a Supplier Code of Conduct, using minimal packaging that is FSC Certified and FSC Recycled Certified, as well as for their resale program, AllBirds ReRun.

Aside from these few positive developments, the company has fallen severely behind in its supply chain, environmental and corporate governance disclosures. Equally inadequate are its emissions, water and chemical reduction targets — the latter two of which appear to be in rudimentary form. While AllBirds states that it is 100% carbon neutral, this achievement is largely attributed to the purchase of carbon credits, which by no means absolves the company from responsibility for the emissions it continues to produce as a result of both its own operations and those which occur along the supply chain.

It is also worth noting that AllBirds has no formal animal welfare policy, an especially concerning fact given one of the company's primary materials is wool. With a reputation for greenwashing and an obvious ambition to scale its business, AllBirds can hardly be called a sustainable brand if it fails to meet even the most basic levels of transparency."

TLDR this company is not even the least bit sustainable and the shoes are sh*t and overpriced anyway

While the comfort of the shoes is amazing, the quality is horrendous. I bought a pair and wear them maybe 2-3 times per week and the big tow area material is already worn thin with holes. The shoes were $150 and not worth it at all! They didn't even last six months. Do not waste your money on them, as they are poorly made with poor materials that wear out too quickly!

Last two orders: first one, sent me the wrong size shoes, and the process for returns is bothersome to the customer (they won't just mail a paste on label; I have to print one out, tape it, take to a UPS store not the post office, etc). Next order yesterday - I thought I had completed the order but got an email saying the items were still in my cart. So I re-ordered. You guessed it - that resulted in a double order/ double charge. Called cust serv & she actually chuckled, "yeah those emails go out." Well ha ha ha shame on me for using this company. It's "in transit", they won't recall it, so I'm getting two orders of shoes and_I_ will have to return one before getting a refund. I will not order from Allbirds again.

After about 2 weeks of wearing they are coming apart at the toe from the seams. I have pink ones and I paid 140 dollars plus taxes for them. My toes get wet in the weather and they also have alot of discoloration on them. Total crap. If you want a truley water proof shoe consider buying a vessi shoe

I was hoping I would like the look of the shoes and that they would be reasonably comfortable. They have met and exceeded my expectations. I LOVE the look--sporty, casual--and walking in them is like walking on air. I am VERY pleased with these shoes (I bought two pairs). My next pair will come from Allbirds.

I bought a pair of Allbird Men's Wool Lounger Woven to wear around the house. My foot is an 8.5 and it was advised to size-up, so I bought size 9. Here is my feedback:
* shoes are painfully tight around the toes
* the insole may be wool but the exterior is nylon - their description was misleading
* the reply I recevied from Customer Support was essentially, we're sorry that you are dissatisfied and we will try harder next time. No solution of any sort. (NOTE: the shoes were on sale with a no return policy)

My feeling is WHAT NEXT TIME? There will be no next time. There are too many good shoes out there to gamble on a no name brand with poor customer service.

I will be dropping these shoes off at Goodwill this weekend.

Unfortunately although the shoes were comfortable i found them to be poorly manufacture. I have had 2 pairs of Allbird shoes fail within only 6 months of low wear use (in carpeted office). They did replace one pair but failed to replace the second pair. For an expansive shoe this is clearly unacceptable and very poor customer service.

I recently purchased my second pair of Men's Tree Dasher 2 sneakers and overall, I'm quite pleased with them. The comfort level is exceptional, just like my previous pair. However, I have a few concerns that prevent me from giving them a higher rating.

One significant issue is that the color of the sneakers is highly susceptible to the effects of sweat. Unfortunately, this means that after a workout or a particularly active day, the shoes can end up looking noticeably discolored. I believe it's essential for potential buyers to be aware of this aspect, as the appearance of the sneakers can be affected by perspiration.

Curiosity prompted me to reach out to customer support when someone at the gym inquired about the discoloration issue. To my disappointment, the response from customer support was unsatisfactory. They insinuated that I must have used bleach or other chemicals that caused the discoloration. It seemed rather illogical, considering the shoes are black, and there would be no reason for me to use bleach on them. This experience left me with a negative impression of their customer service.

Despite the subpar customer support, I find the shoes to be highly comfortable, which is their redeeming quality. I will continue wearing them, but it's important for potential buyers to be aware of the potential color-related issues and the less-than-stellar customer service.

I bought 4 pair of Allbirds (not cheap) and 3 of the 4 pairs are getting rips in the material by the toe. I rotate these shoes with other shoes and only wear them to work so not a lot of wear and tear. Even with 2 years of COVID where we went nowhere and the shoes just sat they deemed the damage as results wear and tear. These are expensive shoes and should last longer than that. I am sure other shoes would last longer. I will never by these shoes again. Didn't get my monies worth. Very disappointed on this company.

Alright, I have actually advocated for this product and have recommended this company to ma my friends and writing this reviews is also a way to control some of the damage hopefully I haven't done but these shoes AREN'T WORTH $#*!!

- Horrible design - unlike sneakers, you feel your heel's back rubbing with the shoe + blisters
- One of the highlights is that they are washable… yeah, no, they are NOT. Either you'll end up damaging your pair or it just won't clean and now you're stuck with a dirty looking wool sneakers
- It absolutely does NOT feel like walking on clouds… maybe the first pair I've ever bought in 2018 did to some extent but it has been downhill from there
- Customer service has NOT been successful re how to clean, comfort, damage… NADA! Sometimes condescending as well.

There are BETTER, CHEAPER, MORE COMFORTABLE waterproof everyday sneakers out there with much better customer service. For example: Vessis

They are comfortable but when raining socks still got wet. So while still pretty good they do not stand up to the weather.