YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Happy shopping in your company. Hoping to receive my goods
Happy shopping in your company. Hoping to receive my goods
Me indicaba que había talla xxl
Pero al seleccionar la prenda nunca mostró esa opción solo llegaba hasta XL
Estimado cliente,
Gracias por elegir Yoins.
Puede ser el producto de su elección. Se han eliminado algunos tamaños, por lo que no puede elegir.
Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?
Atentamente,
Equipo de Yoins
Me indicaba que había talla xxl
Pero al seleccionar la prenda nunca mostró esa opción solo llegaba hasta XL
The only issue was the delivery time which almost impossible to not expect an extended wait time. Other than that it's great.
Dear customer,
Thank you for choosing Yoins.
Due to different regions and transportation methods, transportation time is different. Here are more details about the shipping time: https://www.yoins.com/Yoins-International-Deliveries.html
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Todo bien, sólo que a un artículo le faltaba un botón que mejor por mi cuenta lo coloqué
Estimado cliente,
Gracias por elegir Yoins.
Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?
Atentamente,
Equipo de Yoins
Hola la única vez que compré me llegó la ropa mojada espero que esta vez no tenga problemas
Estimado cliente,
Gracias por elegir Yoins.
Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?
Atentamente,
Equipo de Yoins
Hola la única vez que compré me llegó la ropa mojada espero que esta vez no tenga problemas
Best fashionable clothing on the web with good quality and fairest price
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best fashionable clothing on the web with good quality and fairest price
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Dear customer,
We apologize for this inconvenience.
We will inform our developers of the search system. Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Yoins Team
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Tarde en decidirme en compra con ustedes, espero que sean un excelente proveedor.
Estimado cliente,
Gracias por elegir Yoins.
Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?
Atentamente,
Equipo de Yoins
Tarde en decidirme en compra con ustedes, espero que sean un excelente proveedor.
I purchased six shirts from Yoins to treat myself because they look so cute. It took well over 15 days to ship and the box came all stopped open and the label folded so I couldn't tell who it was from. The tracking never updated so I had no idea when it would arrive. I opened the box to a horrible musty and mothball smell that permeated the clothing and box. I had to quickly throw away the box and get the clothing into the wash. After two washes with baking soda and vinegar, the smell is still very much present and it has made the rest of the clothing in the load smell. Not impressed! The clothing is cute and true to size but I don't like smelling like a musty basement all day. Hopefully it will come out but I'm using a lot of resources to try. I spent a lot of money and the service was not good so I won't order from them again.
Buena pagina fácil de manejar. Falta mejorar el detalle de las tallas
Estimado cliente,
Sus comentarios positivos nos permiten saber que apreciamos nuestros esfuerzos y que está satisfecho con nuestros servicios.
¡Que tengas un buen día!
Tried to pay with PayPal and it quit twice, but otherwise service was great.
Dear customer,
We apologize for this inconvenience.
We will inform our developers of the payment system. Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Yoins Team
Tried to pay with PayPal and it quit twice.
My experiences in buying through online was a disaster. But Yoins is a good choice and true colour and size. Hope Yoins can give more benefits to their royal customers more discount.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Alot of choices but hope more discount
I purchased through Yoins a couple of months ago and was very disappointed that half of the order did not fit and the clothing measurements were smaller than what was stated online. I contacted the company for a refund for about half of the order which they initially responded to. After that, they just stopped replying to my emails. I have sent several follow up emails with no response. I have not received my refund. The customer service at this company is terrible, the quality of the clothes was very low which you can expect from their pricing, but I still expected better than what it was. They still owe me money. I would never ever ever purchase from this company again.
Just from reading the reviews, ive come to the conclusion that there are some extremely young children that are about to be beaten from lack of making good products. If this site is originated in the area that it states, I cant imagine the conditions that these people work in, lets not forget abused. Save your money people and don't buy from this site.
I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.
Me gustó mucho comprar en yoins el problema solo ronda en la confusion de las dobles tallas las que estan puestas para us no son las mismas de las prendas entonces uno no sabe cual escoger pero bueno al final solo una prenda no fue de la talla que me esperaba me quedo muy grande para ser m tendrian que ver bien lo de las tallas. El envío estandar fue super rapido llego 2 semanas antes de lo estimado! Me encanto gracias! Recomendadisimo!
Estimado Gabriela F,
Gracias por enviar un comentario tan amable y entusiasta.
¡Que tengas un buen día!
Atentamente
June
Great and awesome website, received expected items, placed a few orders and have received them also good customer service.
Dear Moana T,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards
June
I can simply say this is one of the best Website for doing any kind of shopping. Customer Service is great, always ready and willing to answer any of my questions. Shipping is very fast on a timely manner and return no problem.
Looking forward to do more shopping. Keep up the excellent work YOINS! Highly recommend!
Best regards
Shelly Resendes
Dear Shelly R,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
June
I ordered 10 items and unfortunately my countries lockdown started due to the coronavirus. With no problems at all, they refunded my money. I placed my second order after our lockdown and after a week, I received my items. They are beautiful, exactly like the pictures on the website. Thank you Yoins. I also used their size chart and all my items fit, so I will not be returning anything.
Dear Caron d,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Best regards,
June
I've placed quite a few orders with Yoins. I am always pleased with their products, but the last four orders I've made has problems on Yoins' side. They do not contact me when the problem arises and I have had to contact them all four times to inquire why my order hasn't even shipped yet. Products show on their site as being available and then I find out the some products are out of stock. I've asked to speak to management, they tell me to just email the same email that the regular customer service responds to. They have never offered to make my "inconvenience" right by at least offering a discount code or something for the next time. Just that they are sorry that it happened. Every time. For the same reason. I don't know that the products/clothing are worth the headache of dealing with them. Looking into Shein and some other sites as this is so frustrating to deal with.
Dear Val m,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock items in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
June
Answer: Dear kelly We regret to inform you that YOINS can not give you more advice or information about the tax rates and customs charges of your country. For more information on this topic, please refer to the following page of our Help Center: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html.
Answer: Dear Laura L. Sorry for this mistake, please send us the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check this problem for you. Best regards. YOins team
Answer: Dear Dian p. You can contact us directly via email: http://www.yoins.com/Yoins-Contact-Us-a-27.html Here is our phone number: Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00) Best regards. Yoins team
Answer: Dear Samantha, I just got my order in and 3 out of 4 shirts I have ordered are too short. I am only 5'4 and the length doesn't change that much with the different sizes, so I'm sorry, but have to advise you to stay away from this website. Hope this helps you!
Answer: Dear Brooke, your order was shipped on 2016/4/14 16:51:51 with tracking number RS476128100NL. You can track your order status on this link: http://www.17track.net/en/.The usual time for delivery to your location is about 7-25 business days. Hopefully you would get the package very soon. Yoins Team.
Answer: Dear Natasha, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html Best regards, Vanilla
Answer: Sorry I ordered from them now Ive read reviews.
Answer: Hi dear, Yoins is a legal shopping site, we have many fans. Here is our shopping website: https://www.yoins.com You could enter the above link to know more and buy what you like. Price displayed on item page. June
Answer: Dear Wendy, Thank you for choosing Yoins. We suggest you measure your body first and compare the measurements before you place the order. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html Any further problem please contact us via cservice@yoins.com Best regards, Yuki
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team