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YOINSReviews 1,604

3.2
How would you rate YOINS?
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YOINS Reviews Summary

YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.

value
161
shipping
162
returns
39
quality
159

Instant Feedback

4,330 reviews
Cameroon
1 review
0 helpful votes
Follow Nji R.
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Happy shopping in your company. Hoping to receive my goods

Date of experience: January 15, 2021
Katherine L. YOINS Rep
over a year old

Dear customer,

Thank you for choosing Yoins.

Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team


Happy shopping in your company. Hoping to receive my...
December 22, 2020
Previous review

Happy shopping in your company. Hoping to receive my goods

Date of experience: December 22, 2020
Chile
1 review
0 helpful votes
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Talla
January 12, 2021
Updated review

Me indicaba que había talla xxl
Pero al seleccionar la prenda nunca mostró esa opción solo llegaba hasta XL

Date of experience: January 12, 2021
Katherine L. YOINS Rep
over a year old

Estimado cliente,

Gracias por elegir Yoins.

Puede ser el producto de su elección. Se han eliminado algunos tamaños, por lo que no puede elegir.

Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins


Me indicaba que había talla xxlPero al seleccionar...
December 23, 2020
Previous review

Me indicaba que había talla xxl
Pero al seleccionar la prenda nunca mostró esa opción solo llegaba hasta XL

Date of experience: December 23, 2020
Georgia
1 review
0 helpful votes
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Satisfied overall
January 8, 2021
Updated review

The only issue was the delivery time which almost impossible to not expect an extended wait time. Other than that it's great.

Date of experience: January 7, 2021
Katherine L. YOINS Rep
over a year old

Dear customer,

Thank you for choosing Yoins.

Due to different regions and transportation methods, transportation time is different. Here are more details about the shipping time: https://www.yoins.com/Yoins-International-Deliveries.html

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team


Great!
December 11, 2020
Previous review

Great!

Date of experience: December 10, 2020
Mexico
1 review
0 helpful votes
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Buenos artículos
January 5, 2021
Updated review

Todo bien, sólo que a un artículo le faltaba un botón que mejor por mi cuenta lo coloqué

Date of experience: January 5, 2021
Katherine L. YOINS Rep
over a year old

Estimado cliente,

Gracias por elegir Yoins.

Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins


Todo muy bien, muy rápido proceso
December 2, 2020
Previous review

Todo muy bien, muy rápido proceso

Date of experience: December 1, 2020
Puerto Rico
1 review
0 helpful votes
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Esta vez el servicio fue mejor!
December 30, 2020
Updated review

Hola la única vez que compré me llegó la ropa mojada espero que esta vez no tenga problemas

Date of experience: December 29, 2020
Katherine L. YOINS Rep
over a year old

Estimado cliente,

Gracias por elegir Yoins.

Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins


Hola la única vez que compré me llegó la ropa mojada...
January 10, 2021
Previous review

Hola la única vez que compré me llegó la ropa mojada espero que esta vez no tenga problemas

Date of experience: December 10, 2020
South Africa
1 review
0 helpful votes
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Always up to date fashion
December 26, 2020
Updated review

Best fashionable clothing on the web with good quality and fairest price

Date of experience: December 26, 2020
Katherine L. YOINS Rep
over a year old

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!


Best fashionable clothing on the web with good quality...
November 19, 2020
Previous review

Best fashionable clothing on the web with good quality and fairest price

Date of experience: November 19, 2020
Kentucky
2 reviews
0 helpful votes
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Liked all the styles
December 22, 2020
Updated review

Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.

Date of experience: December 21, 2020
Katherine L. YOINS Rep
over a year old

Dear customer,

We apologize for this inconvenience.

We will inform our developers of the search system. Thank you very much for your feedback.

If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com

Best regards,

Yoins Team


Easy to navigate site but it does repeat some of the...
November 26, 2020
Previous review

Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.

Date of experience: November 25, 2020
Mexico
1 review
0 helpful votes
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Muy bueno
December 20, 2020
Updated review

Tarde en decidirme en compra con ustedes, espero que sean un excelente proveedor.

Date of experience: December 20, 2020
Katherine L. YOINS Rep
over a year old

Estimado cliente,

Gracias por elegir Yoins.

Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins


Tarde en decidirme en compra con ustedes, espero que...
November 17, 2020
Previous review

Tarde en decidirme en compra con ustedes, espero que sean un excelente proveedor.

Date of experience: November 16, 2020
Vermont
1 review
0 helpful votes
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Not good for the price
January 19, 2021

I purchased six shirts from Yoins to treat myself because they look so cute. It took well over 15 days to ship and the box came all stopped open and the label folded so I couldn't tell who it was from. The tracking never updated so I had no idea when it would arrive. I opened the box to a horrible musty and mothball smell that permeated the clothing and box. I had to quickly throw away the box and get the clothing into the wash. After two washes with baking soda and vinegar, the smell is still very much present and it has made the rest of the clothing in the load smell. Not impressed! The clothing is cute and true to size but I don't like smelling like a musty basement all day. Hopefully it will come out but I'm using a lot of resources to try. I spent a lot of money and the service was not good so I won't order from them again.

Date of experience: December 20, 2020
Mexico
1 review
0 helpful votes
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Exelente
December 19, 2020
Updated review

Buena pagina fácil de manejar. Falta mejorar el detalle de las tallas

Date of experience: December 19, 2020
Katherine L. YOINS Rep
over a year old

Estimado cliente,

Sus comentarios positivos nos permiten saber que apreciamos nuestros esfuerzos y que está satisfecho con nuestros servicios.

¡Que tengas un buen día!


Buena pagina fácil de manejar
November 16, 2020
Previous review

Buena pagina fácil de manejar

Date of experience: November 16, 2020
GB
1 review
0 helpful votes
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Good value unique clothing
December 16, 2020
Updated review

Tried to pay with PayPal and it quit twice, but otherwise service was great.

Date of experience: December 16, 2020
Katherine L. YOINS Rep
over a year old

Dear customer,

We apologize for this inconvenience.

We will inform our developers of the payment system. Thank you very much for your feedback.

If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com

Best regards,

Yoins Team


Tried to pay with PayPal and it quit twice
December 30, 2020
Previous review

Tried to pay with PayPal and it quit twice.

Date of experience: November 29, 2020
Malaysia
1 review
0 helpful votes
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Good quality and true size.
December 13, 2020
Updated review

My experiences in buying through online was a disaster. But Yoins is a good choice and true colour and size. Hope Yoins can give more benefits to their royal customers more discount.

Date of experience: December 12, 2020
Katherine L. YOINS Rep
over a year old

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team


Alot of choices but hope more discount
November 28, 2020
Previous review

Alot of choices but hope more discount

Date of experience: November 27, 2020
Australia
1 review
0 helpful votes
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I purchased through Yoins a couple of months ago and was very disappointed that half of the order did not fit and the clothing measurements were smaller than what was stated online. I contacted the company for a refund for about half of the order which they initially responded to. After that, they just stopped replying to my emails. I have sent several follow up emails with no response. I have not received my refund. The customer service at this company is terrible, the quality of the clothes was very low which you can expect from their pricing, but I still expected better than what it was. They still owe me money. I would never ever ever purchase from this company again.

Date of experience: November 6, 2020
North Carolina
1 review
1 helpful vote
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Just from reading the reviews, ive come to the conclusion that there are some extremely young children that are about to be beaten from lack of making good products. If this site is originated in the area that it states, I cant imagine the conditions that these people work in, lets not forget abused. Save your money people and don't buy from this site.

Date of experience: October 30, 2020
South Africa
1 review
0 helpful votes
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I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.

Date of experience: October 20, 2020
Ecuador
1 review
0 helpful votes
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Me gustó mucho comprar en yoins el problema solo ronda en la confusion de las dobles tallas las que estan puestas para us no son las mismas de las prendas entonces uno no sabe cual escoger pero bueno al final solo una prenda no fue de la talla que me esperaba me quedo muy grande para ser m tendrian que ver bien lo de las tallas. El envío estandar fue super rapido llego 2 semanas antes de lo estimado! Me encanto gracias! Recomendadisimo!

Date of experience: October 17, 2020
Katherine L. YOINS Rep
over a year old

Estimado Gabriela F,

Gracias por enviar un comentario tan amable y entusiasta.

¡Que tengas un buen día!

Atentamente
June

Tokelau
1 review
0 helpful votes
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Awesome Clothes
October 16, 2020

Great and awesome website, received expected items, placed a few orders and have received them also good customer service.

Date of experience: October 15, 2020
Katherine L. YOINS Rep
over a year old

Dear Moana T,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Best regards
June

Canada
1 review
0 helpful votes
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Love Yoins clothes
October 5, 2020

I can simply say this is one of the best Website for doing any kind of shopping. Customer Service is great, always ready and willing to answer any of my questions. Shipping is very fast on a timely manner and return no problem.
Looking forward to do more shopping. Keep up the excellent work YOINS! Highly recommend!

Best regards

Shelly Resendes

Date of experience: October 4, 2020
Katherine L. YOINS Rep
over a year old

Dear Shelly R,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

June

South Africa
1 review
0 helpful votes
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Awesome service
September 19, 2020

I ordered 10 items and unfortunately my countries lockdown started due to the coronavirus. With no problems at all, they refunded my money. I placed my second order after our lockdown and after a week, I received my items. They are beautiful, exactly like the pictures on the website. Thank you Yoins. I also used their size chart and all my items fit, so I will not be returning anything.

Date of experience: September 18, 2020
Katherine L. YOINS Rep
over a year old

Dear Caron d,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Best regards,
June

Guam
1 review
0 helpful votes
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Horrible customer service
September 19, 2020

I've placed quite a few orders with Yoins. I am always pleased with their products, but the last four orders I've made has problems on Yoins' side. They do not contact me when the problem arises and I have had to contact them all four times to inquire why my order hasn't even shipped yet. Products show on their site as being available and then I find out the some products are out of stock. I've asked to speak to management, they tell me to just email the same email that the regular customer service responds to. They have never offered to make my "inconvenience" right by at least offering a discount code or something for the next time. Just that they are sorry that it happened. Every time. For the same reason. I don't know that the products/clothing are worth the headache of dealing with them. Looking into Shein and some other sites as this is so frustrating to deal with.

Date of experience: September 18, 2020
Katherine L. YOINS Rep
over a year old

Dear Val m,

We are sorry to hear that this misunderstanding caused.

If there is any out of stock items in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.

Best regards,
June

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.


yoins.com
Founded in 2014
London
+53