YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
I've purchased many pieces of clothing from Yoins and I'm always very pleased with my purchases. The clothing is made very well, looks amazing and their customer service is excellent! Definitely recommend shopping at Yoins!
I love all Yoins clothing they have geat customer service I will continue shopping with them. The shipping takes a liltle but to long but maybe is just me because i hate waiting for the clothes. Other then that is a 10/10 for me. Thank you Yoins
Dear Anca C,
Thank you for your comment.
We are happy to learn that we have resolved your problem in time. We will continue to improve the quality of products and services. Due to
Uncontrollable factors such as coronavirus have lengthened the transportation time. Sorry for any coronavirus caused. If you have any help or need, please feel free to contact us. We are happy to help you at any time.
Best regards,
June
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Dear Ilias s,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
Here is our policy: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html
Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check. Every country has different rules. Taxes are charged by their local Customs Office and country regulations that are beyond our control.
In this condition. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Best regard,
June
We need more collection for kids, scarves, underwear, tops, dresses, and be more clear for the sizes. Thank you
Dear Zinab A,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards,
June
One dress fit very well. The other one was all wrong. I started a chat with customer service and they wanted to check the measurements of the dress with me which I thought was weird. Don't you check them before they leave the manufacture? And that's when she advised me that returns weren't free. (I agree, I should have checked that before purchasing.)
I'm not going to wear that dress it looks awful.
I guess one out of two ain't bad but for a first order it was dissapointing and I'm not likely to give them another chance.
DearSophie R,
This is June, your dedicated customer service agent.
Thank you for taking the time to leave your comment.
We have 30 days return policy. Please view our return policy. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of the measurement of clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at vipservice@yoins.com
Best regards,
June
I have emailed numerous times. Same stupid form letter saying to be patient. Now they don't answer my emails. Should have known better. Please dont purchase from from this company
DearKathie S,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at vipservice@xxx.com.
Hope to hear from you.
Best regards,
June
I never got my clothes, got terrible automated answers when trying to get help finding my parcel, and got my parcel sent to the wrong address twice, both times after telling them my new address. Don't buy from this place.
Dear Runa R,
We are sincerely sorry to hear that you still don't receive your order until now.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-"view orders". So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook (https://goo.gl/s84jN1) or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Our order address is normally printed out according to the order form. If it is due to our mistakes. We will take care of all this and arrange to resend for you.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Best regard,
June
I think I don't need to say anything, look at the 2 pic, should be the same item.
Quality rubbish, cheap...
Dear Henrietta T,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
I placed an order 2 months ago and still have not received my shoes. I have emailed twice and no one has responded.
DearTeresa H,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays, and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
Spent around 300euros on items I never received, sent them email after 45ish days of waiting and not being able to track my parcel (never updated, like it didn't exist), they told me it was sent back to them due to address issue (a lie, everything is fine with the address), then i wanted my refund, they said they would reship it giving me a tracking number that has no updates (not even shipping confirmation) for 5 days already. And I already know what automatic reply I'm gonna get.
Dear Petra R,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
I ordered 2 tank tops and 2 sundresses from this site. I received my order within 4 weeks. The clothing was quality and looks great on me.
Dear Janice D.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
June
I purchased from Yoins on the 3rd of June and paid for expedited shipping. They said will be here middle of June. Nothing came. Called and requested a refund since the time past already and was told, NOPE. You are stuck until the package arrive which maybe never. They just want money. DONT DO IT! Cute Clothes but DONT DO IT! They insult you like you are beneath them.
Dear J H.,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
June
They should be ashamed of themselves. Returning 2 items which were sent as a wrong size has taken almost 2 months with no end in sight. They refuse to give a mailing address or return slip. Total fraud company
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. We are very sorry for the inconvenience caused and we try our best to improve the service level.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
June
I sent tons of messages for my order that in a magic way disappeared from their e-shop! I got none response. Never got my playsuit, never got my money back. What a same.
In my opinion. Do yourself a favour and avoid that eshop..
Dear Chara C,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
They lie... point blank. When I placed an order in early March, I expected to receive items. On April 30th customer service sent an email stating they would refund my money. Then on May 1st they cancelled my refund because THEY did a resend, which I did not authorize. I was then told by customer service that I would get a 50% discount if I received order. I did receive resend order but they are not honoring the 50% discount. On April 30th I placed a complaint against them and still receive generic emails. The one star rating is too much! I just want to warn others so they do not go through the hassle and BANTERING between customer service. Also, I wonder if there is any supervisors, cause I have yet to be able to talk with an actual manager. I have learned my lesson.
Dear Stephanie G.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Yoins Team
I ordered from them a few weeks ago and (as im naturally impatient) i check my tracking daily. It has bee sitting in one spot for days and days and when i contacted them they blamed it on DHL not updating their system... well i went to DHL and they said they havent yet received anything and waiting for YOINS to give them my order. When i went to ask YOINS about it, they LIED and said it was already almost in canada.
BAD COMPANY! DO NOT GET FROM HERE. Get from other cheap stores or thrift stores! Plenty of LEGIT ONES
Dear chiara v.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I purchased an items from YOINS on April 19th then I received a bogus tracking number first and sent an email to customer service. Then they sent me another email attached with again bogus (cannot find) tracking number for the 2nd time. The third time they sent me an email they stated that I should be receiving my items BEFORE MAY 15TH. I waited patiently, apparently it's nearly a month now and I still haven't recieved my items. Then I received the last email prior to May 15th asking to be patiently wait again for ANOTHER 20-25 days! You kidding me? JUST PLEASE GIVE ME MY MONEY BACK. I WANT A FULL REFUND SINCE I NEVER RECEIVED THE ITEMS AND PAID IT FULL.
THIS IS GOING TO BE THE VERY FIRST AND LAST TO ORDER AND WILL NEVER RECOMMEND THIS COMPANY TO ANYONE, PERIOD!
Dear Shyrel J.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
I bought clothes about $200 worth and haven't received anything but one item. It's been almost two months already since ordering it. Now they are saying they can't give me a refund until the items come in and it will take another month to receive them. The One item I got was so see through and cheaply made. It was huge and looked like a tent and not like the picture
Dear Rose R.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I can only assume a member of staff realised the shorts I'd ordered (first photo) were infact out of stock and so went to his/her personal wardrobe to find the mankiest jeans they could find and proceeded to cut half the leg off said jeans and kindly send the left over monstrosity to me!
Thanks YOINS
Dear Amy H.
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Have your problem got solved? If not, could you please tell us your order number and send us the photo of the item you received? We will check and solve it. If we did send the wrong item, we will give you a full refund.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Joshy
Purchased items from yoins. Said they were delivered. Tracking said Saskatoon i live in USA. No answer to.
Email
Dear Heather G.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bianka S,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards,
June