YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
Their customer service are just bots sending you automated responses. Got sent a tracking number for DHL and 11 days in DHL tells me they NEVER received the package, it still needs to be sent by them. When contacted by email I have 11 responses from somebody signed "Lawrence" that literally just keeps cutting and pasting the first email word for word. When asked for information on who they sent it with I get a screen shot of a travel agency that sells airline tickets. Go to live chat and WORD FOR WORD the same response from the email. They are all automated bot answers and today, writing to you from DHL's OFFICE DHL, has assured me THEY NEVER RECEIVED MY ORDER that they had to forward to me. Yoins is not interested in helping me. DHL HAS NO DELAYS in logistics, so basically I was robbed of 173 euros by Yoins. I dont have faith to ever get my package.
Worst site ever they don't mind taking your money but you will never get a tracking notice number or anything for months nothing not even a refund... sad..
Dear Tracey M
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Terrible experience. I'ts been 3 months since i've placed my order and they still haven't resolved the issue.
Dear Jovan A.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Best site to shop. Material is great quality is great and the price is great. No complaints at all!
Dear Keya T.,
Thank you for your review.
Your satisfaction is our greatest motivation. Yoins will keep continuing to improve the item quality and supply more good quality products to our customers. We are looking forward to hearing about your next order.
Have a nice day.
Best regards,
JOE WANG
I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard
Dear Marie,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. We are sorry that we did not provide good service to you this time. Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
And after we receiving your return request, we will send a return label to your contact email. Please kindly check both your inbox and spam to find it. (Due to privacy settings, sometimes our system email might appear in your spam)
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Yuki
My ordered over 1 months didn't here yet, big scammer, can I get back my money. Please! My 50++ euro..
Dear customer,
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Yuki
I am delighted with this company! There products are of great quality and the customer service is excellent! I would highly recommend you shop at this company!
Dear Trish,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki
I ORDERED 4 TOPS IN NOVEMBER ON 13TH, EXPECTED DELIVERY DATE WAS 22ND DECEMBER. THE ORDER WAS FOR MORE THAN 50USD. IT WAS MORE THAN A MONTH STILL WAITED PATIENTLY. I GOT A MAIL TELLING IT IS DELIVERED, IT STILLS SHOW IN TRANSIT FOR 36 DAYS. I THINK IT'S A SCAM AND GOING TO REPORT IT IN THE BANK AS FRAUDULENT.
Dear Aiswariya,
Thank you for shopping on Yoins and we are really sorry for all the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. You will receive an email sent by our system automatically to confirm whether you have received the order. And if you have not got the parcel yet, please contact us for aftersales service. Here are some contact points: https://www.yoins.com/Yoins-Contact-Us-a-33.html
We apologize for this delay in shipping. As holiday approaches, the amount of order is huge, which may cause a slight delay in shipping. We have consulted the courier to deliver the parcels as soon as possible. And we will offer a partial refund for you as compensation.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I am happy with my order and the size so perfect I can't wait to make another order.
I love Yoins
Dear Hala,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Wish you a nice day!
Best regards,
Yuki
I order some sweaters liked them all and there price was the best I will continue purchasing items there customer service is the best they help me with a problem that I had
Dear Claudia,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can!
Looking forward to serving you again!
Yours Sincerely,
Yuki
I have ordered from Yoins a few times. Some things are really nice, but most is horrible. The sizing is inconsistent. I hope you are not in a hurry to get your clothes, they average a month or more for delivery. Basically it's not worth your time or money.
Dear Debbie,
Thank you for your valuable feedback about our products and service.
We are sorry to hear that you are not satisfied with our products. For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Our items are true to size. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html
And If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
As for the transportation issues, shipping time depends on your country and the shipping service you choose. Including processing time and transportation time. Here is the link for your reference: https://www.yoins.com/Yoins-International-Deliveries.html. Due to different shipping service you choose, the shipping time is within 7-45 business days.
And the shipping delays could also be affected by the bad weather condition, customs issues, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regards,
Yuki
I am very happy with my item and the great service from YOINS. It took a bit long to arrive but it was within the expected delivery time-frame. Near the end of the waiting period, I got a bit concerned so I emailed YOINS as the tracking site seemed to not have updated where my item was. The person from YOINS ensured me that my item will arrive within the time frame and if not, that I will get a refund. I contacted the local Post Office and they seemed to have had my item on their system but could not find it at the premises. They phoned me two days later saying my parcel was there so I went to fetch it and I am very happy with the quality of the item and appreciate the service from YOINS. I will definitely be buying from YOINS again!
Dear customer,
Thank you for your wonderful comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your next visit again.
Best regards,
Yuki
I received a used defective pair of sandals with no response from 3 emails. Poor quality poor after sales service don't waste your time or money here
Dear Robyn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I ordered 3 items only received1. When I got in touch with yoins. To Express my concern they could not do enough for me. The resent one of the items and replace the other item as it was not in stock at the time.
Dear Anne,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Yuki
The quality of the clothing is great. The prices are great for the quality you are receiving. I recommend yoins.
Dear Ursula,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
The clothes I received are great, everything was just as the measurment. They fit perfectly, just as I excpected and even more beautiful. I love them a lot! :)
Dear Frosina,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Yuki
Their products quality is horrible. Their return policy is a joke. I've been trying to get a refund for the crap I bought and they are not giving me the money back. They keep saying somebody will reach out to you but nobody does.
The pictures they use for their products are fake. They sell the cheap version of what s posted online. SCAM!
Dear Stefania,
Thank you for your precious feedback and we are sorry to hear that you are not satisfied with our products.
We always reply to the emails from our customers within 24 hours, if you emailed us but had no response, the email from us may go to the trash bin. Could you please check your email to find it?
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I am very pleased with Yoins. Everything I ordered is good quality, afordable and fits perfectly. Also customer service is wonderful and really helpful. Will continue to order from Yoins
Dear Vedrana,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Yuki
First time purchasing through Yoins. It was a great experience - from ordering, tracking package, to receiving it very quickly. I loved the dress I purchased and it fit perfect - was good quality material and workmanship.
Dear Tammy,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Looking forward to your visit again.
Best regards,
Yuki
Fantastic quality clothing at affordable prices and great customer service. I get compliments on my clothing every time I wear them. Will continue to be a customer for years to come.
Dear Lisa,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie v.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy