YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
New clothes for used prices. As long as you are patient with the shipping times, you will be satisfied with your purchase.
I was hesitant about ordering, but I was pleasantly surprised. All 4 outfits fit perfectly! Will order from them again.
Dear Elizabeth,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Yuki
I have purchased a few items for Yoins and have been happy with the fit and quality of them. When I did have a problem with one of the items they were quick to respond and sort the problem out without much hassle which I am happy about. Will definitely re-order from them
Dear Christa,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Sadly the item I received was too large. Customer service was wonderful and gave me many options on how to return. My dress was gorgeous and arrived in just under two weeks. I'll be ordering again!
Dear Liz,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I have been buying from Yoins for a couple of months now. So far I've not had any problems. Always read the reviews on what the sizes for the clothes come up. I can't believe how many bargains I have got. Again I always read what the clothes are made from and some of the review before I buy. You pay for what you get, some of the material isn't as nice, but as I said read all the information on it before you buy.
Dear Sarah,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Love this website. I have bought several shirts on there and have loved them! They have been good quality and so far have been what the picture shows.
Dear Christi,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I ordered a dress from yoins 2 weeks ago and spoke to someone on an online chat to say I wanted it returned to be told to contact cust service team for a return label. After recieving an email this morning to be told it would be expensive to send back but I could keep it and they would give me money off another product. The quality of the dress was poor and the sizing not good. I would advise going to someone else as this company won't last long.
Dear Lynn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We do not know which country you are in, but we have tried to offer the nearest warehouse for you to return, please refer to our return address here: https://www.yoins.com/Yoins-Return-Address-a-113.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I have been buying from Yoins for the past few months and have been pleasantly surprised at the quality of clothing and level of after service provided. I would definitely recommend Yoins to anyone looking for a quick and easy online shopping experience.
Dear Carmen,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Avoid this compant at all costs, the garments they uplly are all small to size and the material is of very poor quality, the companies returns policy is buried in their T&C. We've returned poor quality items about 6 weeks ago without any refund being received, we've lost over £ 50.00 dealing with this company.
We made a huge mistake dealing with this comany, avoid them like the plague!
Dear Charles,
So sorry to make you feel disappointed.
For the size, as different items have the different measurement, please follow our size chart to choose the suitable size for youself, here is the way to help you choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For the quality, our company are offering the high quality items to our customers, if there is anything wrong with the items, please email us with the picture, we will check and offer you the appropriate solution, if it is our fault, we will offer the resend or refund.
For the refund, have you offered us the receipt or returned tracking number? Sorry that maybe our warehouse have not received the package yet becuase of some problems, but if you offered us those information, once we confirm the return, we will arrange the refund back to you, please also check our refund policy here: https://www.yoins.com/Yoins-Refund-a-114.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
Clothing is fashionable and super affordable!
The size chart is accurate.
The quality of the material I order is usually polyester.. so if you're looking for high quality, this is not the cite for you.
The material of the clothing and bathing suits are durable.
Shipping takes three weeks but that makes sense considering their head quarters is overseas so make sure you order more than 3 week before you need your order. (If you're in USA)
I also love it because you won't find these styles in stores so i stand out around my peers.
I will definitely be ordering from here again and recommending to all my friends!
Dear Sarah,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I ordered from this company and unfortunately some of the items were not suitable. They couldn't have been more helpful and gave me a full refund as soon as I returned the items.
I would definitely order from them again but possibly go up a size.
Dear Jane,
So sorry for the trouble.
We recommend that you follow our size chart to choose the suitable size for yourself, as different items will have the different measurement, here is the way to help you how to choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Thought 3 dresses and they have arrived today all fit perfectly and are lovely so pleased
Deffo recommend
Dear Debbie,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Ads for Yoins kept showing up on my Facebook, for a couple years. I just thought it was another gimmic and ignored them, even though I thought their clothes were very cute. I recently decided to make a purchase, I caved. I'm happy I did! I'm very satisfied all the way around. From the purchase, to the quick delivery, to the product & their extremely quick return turnaround. Everything I received was exactly as it looked online. I did have to return some things due to sizing issues, but I requested the return, they sent me return labels the very next day, I sent them proof of delivery and they immediately refunded my money.
I will definitely continue purchasing from Yoins!
Swift delivery. Happy with sizes, quality & selection available. Look forward to more choices of new designs.
Dear Yu,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Please do not waste your time and your money. The products quality is poor, customer services horrible. Haven't seen anything like this in my life. Spent 127£ and since may cannot get my money back.
Dear Olga,
So sorry to cause the trouble for you.
We do not know which kind of problems have you met, why we make you feel that you have waste so much money in our website.
Actually, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If there is the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
The clothes are priced correctly. They have my size available. Their delivery is excellent. I bought several items from Yoins and am so happy with their service they will be the first company I will look to purchase more clothing.
Dear Katy,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Absolutely appalling, they have robbed me! I bought the dress based on the site measurements, it came completely off, I requested a refund and the website stated I could have 20% back! Because it was my fault
THEN I opened a case with Paypal, was told to send it back which I did, paypal closed the case and they still have my money. An Absolute JOKE! Thieves!
Dear Kerry,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the clothes you actually received is not same with the size information we provided, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy, and offer you the appropriate solution.
For the 20% refund of the item price, which is one of the options that we offer you, if we confirm the pictures that it is our fault, we can offer you the full refund or resend.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Bought two dresses now and will definitely be buying more fantastic price, style, and quality. Was kept up to date the whole journey of my parcel would highly recommend
Dear Julie,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Items ordered arrived in a short period of time and were always sending updates of my delivery. Loved the zipped bags they put clothes in. Will definitely order more.
Dear Steph,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Received part of order quickly advised of out of stock item. Online chat very helpful. Great prices. Items ordered were true to size and good quality
Dear Julie,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki