YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
Placed a substantial order with Yoins. Was waiting for it to be shipped. I reached out to see what the deal was and was notified that it was cancelled due to items being out of stock. Would have liked an option to wait or swap out for in-stock items or at the very least be notified of the cancellation. Will be shopping elsewhere.
I love the styles on YOINS site. I think I order from them at least 2x/month. Items arrive so much faster than expected. 99% of the items I receive fit incredibly perfect and look great on. If I need to return or exchange anything the process is relatively easy. If it seems a return application is not being processed The Chat feature is super helpful. I did wait 7 days for a return response but when I went to the Chat to check the status they helped finish the process right then. Otherwise, from order to delivery the email correspondence is timely and thorough. I'm definitely hooked.
Dear Jill,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
This company a fraud. An item gets return to them after being delayed for 2 months. Then they say do I want it back and if I do its standard shipping and I said no it should be express because it's there fault and they say I have to pay extra for THEIR mistake. That just one of many issue and lies. U get express shipping and its not express
Dear Heebz,
Really sorry for the trouble.
We can not find your order with the name, so we do not know which situation it is.
Normally, if we sent the package to you with the standard tracked shipping way, and you return for exchange because of the personal reason, we will also resend with the original shipping way, which still will be standard tracked shipping way. For what you said it is our mistake, it will be better that we contact you to solve it.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Everything Iv ordered had arrived before the due date. Quality of the clothes are excellent considering how reasonably priced everything is. Would highly recommend.
Dear Suzanne,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Ordered my dress for my graduation on the 6th of June. It is June 16th and I still haven't gotten it. My graduation is in a few days. I had to go out and buy another dress. Very disappointed. If I knew it would take this long I wouldn't have ordered a dress from your website.
Dear Sara,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
We do not know which country you are in and which shipping way you choose, here is our shipping policy: https://www.yoins.com/Yoins-International-Deliveries.html. Please check whether your order has exceeded the expected delivery time or not firstly.
If it has exceeded the expected delivery time, sorry that the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out and provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
The tops I ordered fit better than I expected. Very happy with everything I received... Will definitely be ordering again...
Dear Customer,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Não tive problemas com o pagamento, recebi o vestido que encomendei antes do tempo limite que referiram e correspondeu tanto no tamanho como na qualidade.
Querida Maria,
Obrigado pelo seu comentário maravilhoso.
Ficamos felizes em saber que você está satisfeito com nosso serviço. Nós tentaremos nosso melhor para fornecer um melhor serviço aos nossos clientes. Espero que você visite novamente.
Tenha um bom dia!
Cumprimentos,
Chanring
After waiting 3 weeks for my tops to arrive I was was completely disappointed. Not only were all 3 tops too little but the quality of the material was awful. In fact I tried one of them on and it tore like a piece of paper. Thin material, looked cheap. I asked for a refund and they said they could not do that. No way was I going to ask for an exchange for another cheap top. Do not buy from this site.
Dear Toni,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects. Please well noted that the washed, worn, used or misused items are also the non-returnable items, please do not damage it before returning.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I've ordered several times from Yoins and have not been disappointed yet. The clothes are true to size just follow the size chart on the website. Shipping takes a few weeks but the prices are great.
Dear Mandy,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Narucila sam tri haljinice. Nezna se koja je savrsenija od koje. Brza dostava, odlicna komunikacija. Bez zamjerke. Preporucila bi svakom i svakako cu ponovo narucit.
Benvolguda Sandra,
Gràcies pel vostre comentari.
Ens complau saber que està satisfet amb el nostre servei. Actualitzarem contínuament la qualitat dels productes i serveis. Si tens ajuda o necessitat, no dubtis a posar-te en contacte amb nosaltres. Estarem encantats d’ajudar-vos en qualsevol moment.
Esperem la vostra visita de nou.
Salutacions cordials,
Chanring
Beutiful clothes. Good quality, good prices and fast shipping. Excellent service by Yuri.
Thank you YOINS
Dear Daniela,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
I ordered one shirt in Pakistan and they delivered on expected date. Nice material and great service
Dear Quratulain,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Shocking company! Who takes a month to deliver these days. I cancelled my order due to not receiving or hearing anything from them until the day before I went on holiday. But then received an email after I chased them saying items were out of stock. Next day apparently one item was dispatched, which I had informed them I didn't want, just to get the delivery charge! Item will be returned when finally received, placed original order on 3rd May I was informed the item which I don't want anymore because its to late leaving to go on holiday tomorrow will be delivered 23 June, nearly 2 months! Only refund 15 pound! Liars! They can't even get the emails right said item was dispatched on 1st jan, shocking company, don't buy from them
Dear Jane,
So sorry for the trouble.
If your order is on back order, we will send the notification email to inform you about this, could you please check your email box and junk mail to find it? Besides, you can also check the order status in your account to find the order is on back order.
For what you said that you want to cancel the order, but we failed to do it. We can understand you frustration. That is because when you wrote the email, the order has been shipped, we can not help you cancel it any more. But you can contact us for return when you receive the package if you still do not need it.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Chanring
Dress was received in very good time. Communication was spot on. Dress fitted as expected. Correct sizing chart. Very pleased. Will reorder from company again.
Dear Margaret,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Wasnt sure about ordering off an online site but glad i did. Clothes are of good quality and true sizing. Delivery was before date expected, now on my second order
Dear Suzanne,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I received an item that was damaged when received. I have been trying to return the item for roughly 30 days now. I have an approval for a return, however, it is impossible to get the final information, to actually return the item. I will not order from Yoins again due to there poor customer service.
Dear Michelle,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the damaged item, you have offered us the pictures, and we agreed your return, right? We do not know which way you tried to contact us, whether there is any delay to reply you because of the holidays. So if it is convenient, please try the bellow ways to contact us, then we can help you deal with it.
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
At first I was sceptical about ordering but the clothes were super cute at a great price so i place my first order only 2 months ago. My order came before expected and was exactly as listed on the website. I am now on order # 5.
Dear Dawn,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Very accurate and prompt service. Good quality. Fits well. Advising buyers to order.
Folkow new in items
Thank you
Dear Rodica,
Thank you for your comment.
We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Recieved my 2 items 10 days earlier, exactly the same as the pictures. Love the quality if the material. Will definitely order again from Joins
Dear Ky,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Shipping is pretty quick compared to other sites. Their customer service reps are great & returning items is the easiest process ever! Will shop with Yoins again.
Dear Maritza,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Hope to hear from you again.
Best regards,
Chanring