YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
My order never arrived and they said. I can get a 60 percent refund. Or pay an extra 40 percent to get it refunded. Terrible company
Me encantan los vestidos, son de muy buena calidad
Estimado cliente,
Gracias por enviar un comentario tan amable y entusiasta.
¡Que tenga un lindo día!
Me encantan los vestidos, son de muy buena calidad
Yesterday Try several times to purchase the items, every time show a different amount.,
The price is more expensive and also show au? The website is very confusing. I was giving up. To day I want to try one more time and no problem.
Yesterday Try several times to purchase the items, every time show a different amount.,
The price is more expensive and also show au? The website is very confusing. I was giving up. To day I want to try one more time and no problem.
Horrible services. I tried to reach the customer services to help me fix the form of payment. I was told that I had to help myself
Dear customer,
We apologize for this inconvenience.
Please check link above to see payments:https://ys.ggood.vip/V4yS
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Super cute clothes and great prices! Genuinely comes as what is shown, and i was happy to discover the materials were all quite nice and not cheap-feeling.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Super cute clothes and great prices!
I am very impressed with the service, delivery time was excellent and the quality of the products are outstanding. I battle to find high neck tops in South Africa and am very pleased with your wide variety and choices of high neck clothing on your website. I will definitely purchase from Yoins again.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
GREAT, LETS SEE IF I RECEIVE MY ORDER IN SOUTH AFRICA
Great variety & prices. I ordered 8 items & was happy with them all. Sizing was perfect as well as quality of clothes.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Great website. Easy to use. Great fit. True to size
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I ordered the shirts as 2XL and they were still way too small. The size labeled on the shirt was right, they were just really tiny.
I absolutely love YOINS! As a plus size, curvy woman, it is hard to find clothes that make me feel sexy & for an affordable price. Many places with plus size is either expensive &/or not my style. Very pleased! A big woman wants to look good too! Thank you, Yoins!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
El servicio de entrega AM/PM es muy mala, sugiero que cambien de repartidor para futuras entregas.
Estimado cliente,
Gracias por elegir Yoins.
Gracias por sus comentarios, trabajaremos arduamente para mejorar nuestro servicio de entrega.
Si tiene alguna consulta, no dude en ponerse en contacto con nosotros en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?
Atentamente,
Equipo de Yoins
Necesito saber cómo llegan las prendas y la calidad
I ordered e items and one was way too big, and another not so appealing as it was on model... going to return the 2. The other was great!
Dear customer,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
No es la talla que pedi demasiado grande
I have been looking at the ads on facebook for a while and loved the style of the clothes for my size. I was hesitant on ordering because of getting the right size and not knowing the company. I found that delivery took so long so if you really want to wear something it may not come in time for an event. Also my tracking order stressed me out because it said delivered before it was delivered to the customer. I just received it this morning and part of me was glad the driver left it in the door but another part of me was worried that they did that because anyone could have taken the package that took so long to come. Overall the shirt is beautiful and i will most likely order again but for the experience, if delivery time can be faster that would be significant.
Dear customer,
Thank you for choosing Yoins.We are sorry for the inconvenience caused to you. The transportation timeliness is related to the transportation method you choose. Sometimes the package delivery fails due to uncontrollable factors, so you need to contact the post office. We will also try our best to improve our delivery service. Thank you for your feedback.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
I like what I see. I hope everything goes well with delivery
Service and delivery time was pretty good. Just 1 of the 5 items ordered felt very cheaply made and sizing was inaccurate for the 1 item.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Me encantó comprar, seguiré consumiendo
Saludos
Estimado cliente,
Nos alegra que esté satisfecho con nuestros artículos. Tu satisfacción es nuestra mayor motivación. ¡Que tenga un lindo día!
Atentamente,
Equipo de Yoins
The clothes arrived in good time, and I like the styles available and the price point. However, upon receiving the items, I found the sizes to be extremely small. I usually wear a size XL, but ordered 2XL in all items to ensure they would fit. For 3 of the items I ordered, I would need at least 4XL for them to fit properly, and as a result I cannot wear these items. I don't mind what size I order, but I think the website should have better tools or services to assist with sizing before purchase. Or maybe there is a mistake, as the items are very, very small?
Dear customer,
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Team
Website easy to navigate. Interesting options.
Waiting to see how long it takes to get order but easy to use it took like 3 weeks
Dear customer,
Thank you for choosing Yoins.
The transportation timeliness is related to the transportation method you choose. You can follow the logistics information in your account.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
Waiting to see how long it takes to get order but easy to use
Your size availability is a little lacking. There were items I wanted to purchase for my wife that you just didn't have in her size.
I have also not heard back from your team yet regarding a return I have requested, and your policy states it has to be within 30 days... Does that include days I'm waiting for you to respond?
Dear customer,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
Your size availability is a little lacking. There were items I wanted to purchase for my wife that you just didn't have in her size.
Answer: Dear kelly We regret to inform you that YOINS can not give you more advice or information about the tax rates and customs charges of your country. For more information on this topic, please refer to the following page of our Help Center: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html.
Answer: Dear Laura L. Sorry for this mistake, please send us the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check this problem for you. Best regards. YOins team
Answer: Dear Dian p. You can contact us directly via email: http://www.yoins.com/Yoins-Contact-Us-a-27.html Here is our phone number: Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00) Best regards. Yoins team
Answer: Dear Samantha, I just got my order in and 3 out of 4 shirts I have ordered are too short. I am only 5'4 and the length doesn't change that much with the different sizes, so I'm sorry, but have to advise you to stay away from this website. Hope this helps you!
Answer: Dear Brooke, your order was shipped on 2016/4/14 16:51:51 with tracking number RS476128100NL. You can track your order status on this link: http://www.17track.net/en/.The usual time for delivery to your location is about 7-25 business days. Hopefully you would get the package very soon. Yoins Team.
Answer: Dear Natasha, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html Best regards, Vanilla
Answer: Sorry I ordered from them now Ive read reviews.
Answer: Hi dear, Yoins is a legal shopping site, we have many fans. Here is our shopping website: https://www.yoins.com You could enter the above link to know more and buy what you like. Price displayed on item page. June
Answer: Dear Wendy, Thank you for choosing Yoins. We suggest you measure your body first and compare the measurements before you place the order. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html Any further problem please contact us via cservice@yoins.com Best regards, Yuki
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team