YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
Very happy with my new dressperfect fit, great quality and arrived early. Very pleased so definitely gonna order again. Thank you
There's a 13 hour time difference between me and this company so it could get frustrating when I have to wait a whole day until I see they've replied, but the time difference is not their fault. Anyways but I'm still waiting for my order to be shipped, and I hope it will be soon because I paid extra money to have my items sooner, and also I need them before November 24th.
I bought a dress for a dance and paid extra for it to be shipped in a few days. I got the dress after the dance. Also the dress was so short I couldn't bend over in it. When I tried to return it the next day after getting it they told me I had to prove it was too short and wanted pictures. Oh and guess what. It was 22.00 to send it back to china. That's more money then what I paid for the dress. This place sucks
Dear Molly c.
Sorry for the delay, the parcel was delayed maybe bacause of the customs problem or bad weather. Would you please tell us your order id? We will check it for you.
And for the size problem, if we send you the wrong size product, that is our responsibility, we will pay the shipping fee. So would you please tell us your email address ？ We will check the email history.
Hope to hear from you soon.
Best regards.
Yoins team
Good customer service didn't have my order in stock so was helpful enough to change it for another item can't wait to receive my delievery thank you for all your help.
I ordered what looked like a lovely dress for a christening i was going to, when it came after 25 days it did not look at all like the photo shown on the app, it was brown instead of a sandy sort of colour, a completely different material, very thin and almost see-through and not the fit explained on the app. And to top it off there would be no point in getting a refund, the return fee is more than I would recieve back. Very dissapointed.
Dear Marnie l.
Deeply sorry for the quality problem, please send the photo proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html our service will give you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Yoins team
THE WORST COMPANY IVE EVER ORDERED CLOTHES FROM... first of all... my clothes didn't even show up and its been two months. And I still haven't received them. And trying to get a refund is brutal... worst costumer service ever!
Dear Amanda S.
Sorry for the delay, your parcel maybe delayed because of the bad weather or taxes problem, this not always happen but it do exist, and we can not avoid these damages.
Would you please contact with local post office to check it firstly? In many cases they are there. If you can not find it, please tell us your order or consignee name or the email address, we will check it for you.
Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
I wish I would have read the reviews before ordering! I just ordered a sweater and already had an issue with ordering. My card said it was declined twice but then I got an email saying the payment went through. Then got a call from my bank almost immediately. So we'll see how the rest of this goes!
Dear Kelsey N.
Sorry for inconvenience. If your payment is rejected, we will not get your money and the system will return to you automatically. Would you please tell us your order id or consignee name or email address? We will check it for you.
Best regards.
Yoins team
I downloaded the app after seeing advertising on Facebook. After seeing all these bad comments and much to perfect comments on the app, I strongly suspect that they buy clothes at sites like AliExpress or DHgate. Returning products back to these sites often cost more as the product itself. So maybe they function as an intermediary. You better forget about Yoins and just go to these sites if you want the (bad quality) clothes.
Dear Linsey d.
Sorry for the quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much.
Best regards.
Yoins team
I placed an order for a lightweight jacket and scarf. I noticed there was a 14-day return policy and didn't think more about it when placing my order. When I received my package I was happy with the scarf but pretty disappointed with the fabric quality and shedding sewing of the buttonholes. When I investigated more about returning I could not find any RETURN ADDRESS. After a few days of back-&-forth emails I was given an address in China and told I could only use regular postal service and that I had to pay for the return freight cost. Well airmail to China would have been $85-$135.00! Needless to say, I did not return the jacket and I will NEVeR buy from this company again.
Dear Annette O.
Deeply sorry for the inconvenience caused, would you please tell us your email address? We will check it for you. If the quality problem is our responsibility, we will pay for the shipping fee.
Hope to hear from you soon.
Best regards.
Yoins team
Currently in the middle of an ordeal with Yoins. They are dealing with the issue really badly! I will never shop here again - and you shouldn't either unless you like being screwed around left, right and centre! Giving them a 1 is still overrating them!
Dear Angela S.
Sorry for the inconvenience caused, what can we do for you? If you have quality/size problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
If you can not get the parcel on time, we recommend you contact with local post office to check it firstly, in many cases they are there. If you can not get it in the post office, please tell us your order id or email address or the consignee name, we will check it for you.
Hope to hear from you soon.
Best regards.
Yoins team
I ordered two sweaters with extra for faster shipping. Of course, they immediately took the money from my account, and when I was tracking my order I found it was canceled.
They NEVER sent me any notification. I have written a bunch of E-mails and have not gotten any answer yet.
I wish they were as quick as they were to take my money
Was I ripped off? Is this company simply a scam?
Dear Minerva S.
Sorry for the mistake, this is very rare thing, usually we will send a letter to you before we decide to cancel the order.
Would you please tell us your order id or the consignee name or the email address? We will check it for you.
Best regards.
Yoins team
The Service is Great.
I had a Problemen with The sizes and The yoins Team answeresd within 2 days and changed it to The right size:)now i cant wait till my clothes Are going to arive. Greetings from Germany (munich)
I made an order and paid extra for expedited shipping on the 13th, it is now the 25th and I haven't received my order in time for halloween weekend as needed. So I searched the tracking number on USPS where it says "Origin Post is Preparing Shipment", today, on the 25th. Considering I need the item for a party on the 29th I am not a happy customer
Dear Courtney L.
Sorry for the delay, would you please tell us your order id? We will check it for you. Maybe your product is hot sale, and we sold out them so we need to wait a few days, maybe we can offer you 200 points for the delay problem?
Hope to hear from you soon.
Best regards.
Yoins team
Avoid these. The cloths smell, look and feel worse than cheap market clothes. I asked the customer service team for a return address and it took them 6 emails later to provide it to me. They said they would not pay the return cost even though I explained the clothes look nothing like they do on the website. They want me to pay the return costs plus taxes which would costs a lot of money. Please do not make the same mistake as I did.
The clothes look nothing like they do on the website. They smell and they are extremely cheap material.
Dear Sam W.
Sorry for the inconvenience caused, we list all the material on every product page and you can check it before the shipment. If you still have any question, you can directly contact us via live chat or email: http://www.yoins.com/Yoins-Contact-Us-a-27.html
According to the return policy, the return shipping fee must be paid by customer. http://www.yoins.com/Yoins-Returns-a-20.html
Best regards.
Yoins team
I purchased 15items and received couple days ago. Before ordering, I measured myself 3 times compare to Yoins' size guide and hesitate for 4days and nights and end up buying them. It cost me almost $400. Shipping was okay but all 15 items are too big! As well as $#*!ty $#*! $#*! quality! 11 dresses all see-thru, there is no layer inside. It is literally see - thru. But the biggest problem is the size. I sent a compalint email and got a reply and I quote, 'sometimes Size may be 2cm/1 inch inaccuracy due to hand measure.'
Just go have a look at the size chart on their website. An inch bigeer size is actually the next size up. And it is not sometimes. All 15 items inc a clutch bag is bigger than it says on the chart.
I took a risk and learnt my lessons. They are hopeless. This is a serious warning. Do not even think about Yoins. Just delete the name from your brain and warn everyone that you know. I will do the same. All my friends and family will hear about my experience and will put posting on my sns every single day to prevent from making more 'victims'.
Dear J L.
Sorry for the size problem, you choose the cheapest shipping method, just make sure that it has tracking number. And if you don't want to return the product, maybe we can have other solution. Would you please tell us your order id or email address? We will check it for you.
Best regards.
Yoins team
I have had nothing but great customer service from Yoins, the cloths quality have been great and when my shipment was lost in the mail they were able to resolve the issue quickly...
I would recommend this app store to anyone
After receiving my online shopping order within a few days, it turns out I didn't like the fit (no the fault of yoins). They promptly gave me the address in China to send it back and gave me a FULL refund for the cost of my items. Very satisfied with the helpful service from the team
DO NOT use this company. Been waiting 5 weeks for my parcel. E mailed customer service to get numerous excuses. Asked for a refund but did not respond. This is a scam
Dear Louise M.
Sorry for the delay, would you please tell us your order id? We will check it for you. Usually the parcel needs 7-25 business days to arrive at most countries via air parcel register/ standard shipping, some even more. And it may be delayed due to bad weather, taxes problem. In this case, we recommend you contact with local post office to hceck it firstly, if you can not find it, please contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html Hope for your kind understanding.
Best regards.
Yoins team
The items I wanted were out of stock and they gave me an option of waiting or full refund and they gave me the refund right on the spot and for that I have them my rating Bec customer service is very important. Thank you
Whatever you do, do NOT buy from Yoins. Worst online shopping experience ever. I was first enticed by the cheap price and cute items as per the images. So I ordered 11 items they came out to $240. Not bad I thought. Until I began receiving emails that items were not available. One dress still hasn't come in after 8 weeks! Another dress they cancelled and refunded me for it since it was no longer available, but it was still available online. 5 weeks after the purchase I get 9 items. Of the 9 I only ended up keeping 1 of them. The material on the clothes is just terrible! Extremely cheap and look nothing like the pictures. One dress even had a huge rip on the side. To top it off it cost $90 CND to return the clothes to China! Still waiting for my refund and clothes were sent back 10 days ago! DO NOT BUY FROM YOINS!
Dear Val l.
Sorry for the quality problem, please send the photo proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html Our service will give you the best solution in 48 hours.
Best regards.
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marissa A.
Would you please tell us your order id? We will check it for you. Sorry for the time difference, we will answer you as soon as possible.
Best regards.
Yoins team