YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
You get what you pay for, maybe tre quality is'nt the best - but remenber that People's! I'm happy about my clothes - fits perfectly and look fine and like the picture. I will shop again, soon:-)
And great customer service! Thank you:-)
Xxx Rikke
Just want to give a shout out to Yoins for being the worst clothing store in history. So I ordered some clothes from their website. After it taking one month and 3 days to arrive it turned out to completely different from what they advertised.
Don't buy from these lying, cheating scumbags.
I ordered a dress nearly a month ago now and still no sign of it! It's ridiculous and on top of that I've tried emailing the company twice and for some reason my emails won't even deliver, something to do with the team not accepting my recipient. It's a joke il never order from here again!
Dear Laura J.
Sorry for the inconvenience caused, would you please tell us your order id or email address? Please send private message to us, we will check it for you.
Best regards.
Yoins team
Hi I live in Bern Switerland? For how long will I reveive it if I order today? My size is 36 is that US 4?
Thanks
Dear Honeylett W.
The shipping time depends on the shipping methods.
If you choose standard shipping /air parcel register, it needs 7-25 business days.
EMS needs 7-15 business days.
Expedited shipping service needs 5-8 business days.
And the size problem, every product has different size chart on the product page, please check it carefully before you buy it.
If you are not sure, contact us directly via: http://www.yoins.com/Yoins-Contact-Us-a-27.html we will answer you in 24 hours.
Best regards.
Yoins team
Did get my order, waited ages, couldn't wear any of the clothes because was cheap tat! Would have got better at a rag market, binned it! Unwearable! I looked rediculous
Dear Elizabeth T.
Sorry for the quality problem, please send the photo of the product to http://www.yoins.com/Yoins-Contact-Us-a-27.html our service will answer you in 24 hours.
Best regards.
Yoins team
I ordered an outfit from Yoins on 28/11/16 ready for my office Christmas party on 16/12/16. Yoins confirmed dispatch on 01/12/16. After chasing Yoins customer services on 5 occasions I was eventually advised that the outfit was being sent from China and might MIGHT arrive anything up to 25 days after dispatch. Their clothes are just not worth the wait. I am just trying to get a refund now.
Dear Gee W.
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register. And the processing time is 48-72 hours, it is normal. Hope for your kind understanding, if you can not get it after 25 business days, please contact us to check it.
Best regards.
Yoins team
I ordered 4 items on a sunday night from their website. Since I live in Finland, I was a little bit worried about the shipping and payment, Everything went better than expected although 2 of the items were sold out. I got an email from them and decided to wait for these two items to get back in stock, and Yoins told me I would get an email when my order is shipped. Very satisfied with their customer service!
I bought two nice dresses from Yoins. They both look exactly like the pictures although since I am considerably tall one of the dresses was quite short on me. I contacted Yoins and they organised a remedy with me. Their customer service is great and I would recommend buying off them for aesthetic looking going out clothes that are extremely affordable. I would highly recommend measuring yourself properly and comparing to the sizing charts before you buy. Cheers
I bought 2 desses, when I got my pack one dress was missing and the package was open. I arranged with them to get another dress but suddenly they say the dress wasn't in stock. I don't reccomend you this website, I spend 30.32 and I feel really bad.
Dear Eva J.
Deeply sorry for this mistake, but we cannot avoid such mistake during the shipping period, hope for your kind understanding. Would you please tell us your order id or the email address for the order? We will check it for you, maybe we have other solution.
Hope to hear from you soon, you can send private message to us or write to us directly: cservice@yoins.com
Best regards.
Yoins team
Don't EVER buy anything from there crooks. I bought 3 items sized XL and my size 6 sister could SORT OF wear them. I returned them at a cost of $30 and waiting 2 months, followed up and re sent tracking numbers and photos 6 times and they still claim they haven't received them when Aust Post tracking shows they have been received. Criminals. And the clothes quality is $#*!. AVOID AT ALL COSTS
Dear Georgina t.
Deeply sorry for the problem, would you please tell us your order id and the tracking number of the returning parcel, we will check it for you.
And if you could tell us your email address that would be better, we will check the conversation between you and the service.
Hope to hear from you soon, you can send private message to us or write to us directly: cservice@yoins.com
Best regards.
Yoins team
Size charts are incorrect, quality is garbage and you can forget about returns because the shipping to return back is twice the price you pay for the merchandise. Horrible company. Complete scam
Dear Tan c.
Deeply sorry for the size problem, would you please tell us your order id or email address? We will check it for you.
Or you can contact us directly, we will answer you in 48 hours: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
The app have a very bad service, it doesnt give you any real information about your order. Yoins take your money, before knowing if the item you aks for exist in stock. But at the end of it, they send emails with the details of your orden, so thats fine i guess. I haent received my orden but I hope it will be ok.
Dear Vale U.
Sorry for the problem, we will try our best to update the app. Before that, would you please tell us your order id? We will check it and tell you the exact information.
Hope to hear from you soon.
Best regards.
Yoins team
Ordered two sweaters. Took 15 days to receive but I am pleased with the quality.
Great price, light weight, very stylish.
My order came early! I was VERY skeptical after all the negative comments but my package arrived early with all the contents I ordered. You get what you pay for (don't expect the quality of a $100 dress for $15) but the quality was what I expected just like that of a t-shirt or almost costume like fabric on some dresses. All fit true to size, although I did decide to go up a size in the romper due to my torso length I probably didn't have to as it is a little big! Will definitely be placing more orders! OHH an I also got a tracking number and was able to track the whole way!
There is a time difference as they come from China so keep that in mind when ordering. I did have to pay taxes/duty for it coming to Canada (only about $25 on my $135 order) but when ordering there was no exchange on my dollar! I also had the app it set for Canadian keep in mind.
the dress i ordered took too long to arrive, i even forgot about it. and when it arrived it was too big. i ordered size S and it looked like XL. also the quality of the material was too bad, i cant even wear it after resizing it. material like that should be cheaper.
Dear arwa a.
Sorry for the quality and size problem, would you please please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
And for the shipping time, usually from China to most countries it needs 7-25 business days (not including holiday and weekends), if you can not get it on time, we recommend you contact with local post office to check it, it maybe delayed because of customs problem or bad weather.
Hope to hear from you soon.
Best regards.
Yoins team
Not only their costumer service was extremely unhelpful and rude, but they messed up my order and didn't even bother telling me about it. I spent over $200 and got expedite shipping because I needed the dress for an event and all I got for that was a frustrating conversation with their costumer service!
Such a let down... will never shop from this site and I strongly suggest you don't make my mistake.
Dear Sani J.
Sorry for the problem of customer service. Would you please tell us your order id or email address? We will check it for you.
And you said that you had a frustrating conversation with us, would you please show us the record? We will check it and collect this mistake.
Hope to hear form you soon, or you can directly contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
We will answer you in 48 hours.
Best regards.
Yoins team
I ordered 8 dresses, one went out of stock but I got my refund fast. After 10 days my parcel with 7 dresses arrived at my doorstep. (I live in Norway) Two of the dresses became instantly my favorites :) The other dresses was totally fine too. Size was perfect - same as I always use. Thank so much to Customer Services for kind and fast email contact and to Vanilla who was one of them :)) I have read so many bad reviews, especially money back problems. But as a customer you have to follow up. Paypal is there for you if you have any problems. Best regards Mariann
It takes 5 weeks to get your package and the quality is terrible, I could get this clothes for cheaper in a flea market; they are also extremely difficult for returns; they ask for pics to compare and guess who is the judge of their own quality? A Scam
Dear Maria S.
Sorry for the qualtiy problem, but we need the photo to find out where the problem is, hope for your kind understanding.
If we confirmed this is our responsibility, we will pay the shipping fee for return. So please send the photo to us, we will answer you in 48 hours: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I bought an all in one outfit, couldn't wait but when it arrived it was far too short despite checking size guide, and photo of model wearing on website was also misleading. So although outfit decent and want to wear, is far too short to. I decided to return and buy something else but one read of the returns policy shows it would be too much effort to bother and theres a chace of my return request being denied as have to 'prove' the item too short. Also the link for the returns address says it's for billing only?! Go figure. Also other customers here saying return cost will be more than outfit cost. So this company was too good to be true. Oh well plenty more good companies out there to spend my money. MRS K
Dear Nicola K.
Sorry for the size problem, did you contact us already? If you don't want to return the product, we can offer you other solution, so please contact us.
And if you already did so, please tell us your order id or email address, we will check it again.
Hope to hear from you soon. Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emm M.
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register, so it is normal, hope for your kind understanding.
And for the quality problem, please send the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will answer you in 24 hours.
Best regards.
Yoins team