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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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When initially placing my order, I had great support from the Yoins team and this continued through the entire process till item was delivered.
I was very concerned at first as to whether my item would be delivered in time due to past reviews and complaints seen on some sites.
I chose expedited shipping to Cape Town, ZA as I needed this item for an event end January. My order was placed 11 January. Payment and order was processed the day after and got confirmation of shipping on the 18th of January. My item was due for delivery the 23rd and had arrived on the 23rd as expected.
The item was also as expected. Exactly as shown on the site and I might be lucky - but the size was perfect.
All-in-all, I am very pleased with Yoins and will be ordering from them again soon in all hopes that I will get the same service as before.
Thank you team Yoins!
I ordered a play suit in march 2016 and it has now only just arrived today in January 2017! 10 months to deliver? Especially when you have to pay that much for delivery too for it too arrive 10 MONTHS LATER! Avoid avoid avoid - also the item I ordered is not even the size that I ordered and have proof of ordering
My worst experience! I ordered 4 dresses on 8th December; after few days I saw that two of the dresses I ordered were out of stock so I emailed yoins and they told me there will be a re-stock on the 24th December. When I checked again one of the articles was different from the one I ordered! The pic on the website changed and they substitute the dress that I ordered with a similar one with the same code! RIDICULOUS! At that point the items were already shipped and I could not do anything about it. I finally received the 4 items the 2nd week of January. None of them looks like the pictures on the website. The quality is DISGUSTING, the white dress is transparent and another dress is size M instead of S which means I should be double me to fit in. I WILL NEVER EVER BUY AT YOINS AGAIN. It's a big joke of false thieves and I have never felt more angry and disappointed about an order online. AVOID!
Dear Lupish,
Thanks for your shopping on our site.
You have mentioned that the pictures are different on the same product page, it might because we've re-uploaded a new set of photos of the product, which are closer to the object.
Yoins is responsible for all the orders and customers, if you do not like the items you receive from us, you can read the return policy on the help center of our site. Http :// www.yoins. Com/Yoins-Returns-a-20. Html
About the situation of the quality and size problem in orders, there's the clear return principles and methods on our return policy.
You can send the photos of the items you have received from us to show the problem with SKU sticker and shipping label to cservice@yoins.com.
We'll confirm the details about the problem in your order and provide reasonable solutions for you via email in 24 hours after we receive your email.
Yoins is glad to help all our customers.
Looking forward to your email and best regards.
Yoins Team
One of my items arrived with a strap that had snapped and the other two items where printed as a size 10 yet were completely different measurements and did not fit at all, the sizing was all wrong and the quality was absolutely horrendous, worst quality clothing I've ever come across. When I then requested a return I was given no return address and told I would pay to get it shipped which would have cost more than my order in the first place. Scam website, 100% would not order from again and would recommend that no one else does either, nothing like any of the other clothing websites such as boohoo.com, very disappointed and been left out of pocket.
Dear Helena,
Thanks for our order on our site.
About the size problem, customers can choose the fit items according to the size information on product pages and their own measurement.
The most important elements are the date of your shoulder width, bust, length and sleeve length.
When you really receive the wrong size of the items from us, you can read our return policy on http://www.yoins.com/Yoins-Returns-a-20.html.
All the information including the return methods and address is shown in our "help center" of our site.
Here's the return policy related to your situation:
1. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
2. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you still have problems in your order, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help all our customers.
Best regards,
Yoins Team
http://i.imgur.com/FQR4EXl.png
IF YOU ARE IN THE SAME PREDICAMENT AND WOULD LIKE TO CONTACT ME, PLEASE DO. WE CAN FIGURE OUT WHAT TO DO FROM THERE.
I ordered from here in the beginning of October under the assumption that if you buy $100 of stuff, you get speedy and free delivery. I asked my bank to rescind my money after two weeks had gone by, as well as after questionably authentic e-mails were sent back and forth that asked me to "wait a few more days". The day after I got my money returned to me, their mailing service showed up late at night on my doorstep. I rejected the package and thought it was over. On December 20th, my money was taken from me after "proof of acceptance" was made. After repeated times of trying to get this proof through my bank, I have now e-mailed both their Risk Control and Customer Service. DO NOT BUY FROM THIS SITE, IF YOU HAVE, ASK YOUR BANK TO GIVE YOU YOUR MONEY BACK IMMEDIATELY.
Dear Libby,
Thanks for your order on our site.
Different shipping methods have their own delivery estimated time.
It will take 7-25 working days to deliver parcels to destinations via standard shipping or airmail, 7-15 working days via priority direct mail, 3-7 working days via expedited shipping service.
Generally, if customers tell us their parcel cannot arrive in delivery estimated time, we'll confirm the delivery address with them and ask them to wait for a few days or have a check at the post office as the delivery might be delayed by some uncontrolled reasons like bad weather or the parcel might be held at the post office.
Finally, if you really cannot receive your parcel in the ways above, the refund will be arranged for you.
About the refund problem, all the information and problem we have provided for you is from the payment company.The refund cannot be shown your account until all the issues related to the transaction is resolved.
We do not hold your refund deliberately.
If you have any further questions about our items and service, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help our customers.
Best regards,
Yoins Team
I didn't read that my items may take up to 21 days for delivery and when they hadnt arrived after everything was back to normal following xmas i contacted customer services. I was reassured with a speedy reply and my items arrived the following day.
My items are great, good quality and exactly how they were descibed
Dear Elizabeth,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to destinations via standard shipping or airmail. Here's the delivery information of us: http://www.yoins.com/Yoins-International-deliveries-a-9.html.
If you have any further questions in your order, you can feel free to contact us via the following contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We hope you can enjoy our items and service.
Best regards,
Mary
This is the 1st time I order from this store and all I can say is SUPER FAST DELIVERY. I ordered on the 3rd and I received my package on the 13th. I am totally impressed with how fast their delivery service is being that it was shipped from overseas. I read many negative reviews here pertaining to how bad the qualities are and how they don't look anything like the pictures... BUT all i can say is, I got exaclty what I purchased. The sweaters were Super cute and the material is not top notch but it's better than what I expected. They have such great style and the cutting is just awesome. I really suggest when people placing order, they should remember they are only paying a friction of the price for what retailers outside are selling... same style or similar style but you pay so much less if you buy from this website. I highly recommend it and maybe with the sizing, order a size up... you can't go wrong. THANKS YOINs and I'll be back.
I ordered a top, it arrived faulty with a stud missing which is very visible. I asked for a refund, they refused saying that a missing stud is not a reason to return it back and if I could explain how that affects my wearing.
Dear Jana,
Thanks for your order on our site.
We feel sorry for the inconvenience caused by the items which you do not feel very satisfied on.
Our return policy shows that "If you received damaged items, please send some photos and a description of the problem to our Customer Service within 14 days after delivery. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified."
We'll glad to give you the refund if the photos you have provided for us can show the problem of the items obviously.
But if the photos cannot show the problem obviously of the top you have received, we'll give the solutions to the problem but not necessarily a refund.
If you're not satisfied on the solution the customer service representative has provided for you, you can feel free to contact us and ask for help.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customer.
Best regards,
Yoins Team
This site had such cute stuff, so I ordered a dress. After a month went by, I told them I never received it. They did refund me and told me to let them know if I receive it. I never did.
Dear Brittany,
Thanks for your order on our site.
We feel deeply sorry for the inconvenience caused by the logistics problem in your order.
There are many factors in the logistics which may lead the delay of the delivery of our parcel, such as customs problem, bad weather or the unfound delivery address.
Generally, when our customer cannot reveive the parcels in delivery estimated time, we will confirm the delivery address with them, check the tracking information on the order and ask them also have a check at the post office as the parcel might be held there.
In order to protect the interest of our customer, if they cannnot receive the parcels through the methods we have mentioned above, we'll give the refund of the order or resend the items to our customers.
About your situation, our customer service representative need to confirm all the logistics problem in your parcel and give you the reasonable solutions.
If the logistics problem has not solved, you can feel free to contact us and we'll continue to follow your case.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
No correspondence whatsoever! They took my money, failed to inform me of it being on back order and will not even cancel and refund, email or anything back.
UTTER BS
Dear Dawn,
We feel sorry for the inconvenience caused by the failure of informing you the status of your order.
If there're back order items in the orders, we'll send an email to inform our customer and ask them if they like to wait for the back order items, exchange for other items or want the refund when the goods can not be dispatched at the expected delivery time.
The expected delivery time is shown on the product pages. Customers can pay attention to it.
The reasons why you cannot receive our email inform may because the email did not be send before the expected delivery time or our email address was set as junk mail in your email box. Would you like to have a check with the junk email in your email box?
If the problem has not solved in your order, you can feel free to contact us via following contact methods.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customer.
Best regards,
Yoins Team
I feel bad for anyone who falls for this joke of a company. The material is so thin it's practically see through. Every dress is 2 sizes too small and you have to pay more than your order coat to ship back to China for exchanges or returns. If you try to give any real feedback on their site about the material or dress fit they won't allow it to be posted.
Dear Emily,
Thanks for your order on our site.
We feel sorry for the inconvenience caused by the material and size of the item that you do not feel satisfied.
About your questions about our return policy, it shows that if the item is damaged or the size is as the order but not fit, you can ask for the return.
Out customer service representative will confirm the problem with you via the email details and photos you provide for them.
If the photos show that your item is damaged, we'll pay for the return shipping fee and give you the refund. But if the photos cannot show obvious problems on the clothes, customers should pay for the return shipping fee for the items.
About your case, if your photos cannot show the obvious problems on the items you have received from us, we can give your the refund of the order to you when we receive the return parcel but not including the return shipping fee.
If you still have questions about our return policy, you can read the details on http://www.yoins.com/Yoins-Returns-a-20.html or contact us.
Facebook is a platform for us to communicate with our customers. Yoins Team reads all the comments on it and we guide them to solve the problem.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
I ordered one item at the beginning of November. Per their policy they don't charge you until the item has shipped. Well the item I ordered became out of stock within 24 hours. I was still charged for it before it shipped. Then, the tracking number they gave me said that the package never even left China. It has been two months since I've ordered and they keep giving me the run around and telling me to check with USPS, as if there is only one location! Will never order from them again. I'd be surprised if they even get around to giving me a refund.
Dear Emily, once there is the back order item in your order, we'll inform you via email and you can choose
Cancellation of order, exchange for other items or waiting for the back order items. Yoins never forces customers
To charge for the orders. About the Logistics problem, if you cannot receive the parcel in delivery estimated time
For the delay of logistics company, we can resend the items or give the refund to you. Could you mind telling us
If your problem in your order has been solved? If not, could you mind giving us your order number that we can help
You have a check for your case? Sorry for the inconvenience caused.
I have ordered 5 dresses 3 of them were out of stock so I don't know why they took money from my account without having the clothes, they didn't even emailed to say it was out of stock until I emailed them asking for the dresses after one month! They have now refound the money, but instead of giving me the money for the dresses the didn't send they divided the final price for 5 ( because I bought 5 dresses) and multiplied the price by 3 ( because of the 3 dresses out of stock) at the end they gave me less them what they should! I don't know why they didn't just give my money back for the stuff they didn't have! It makes no sense! After a month and one week they finally sended the dresses they had in stock which they could of sended a long time ago if they had in stock! I don't know about the quality but is probably $#*! like their service!
Dear Isabella, once there is the back order items in your order, we'll send your an email to inform you that you can choose cancellation of order, exchange for other items or waiting for the back order items. Could you mind having a check to make sure that you have not set our email address as the junk mail? If you have set us as the junk mail, you cannot receive our emails. We never force our customers to pay for back order items.
I had a good experience, the customer service rep Beryl was very helpful, and the package arrived fast, even within the holiday period.
I ordered a couple pieces of clothing without reading the reviews first... then I read the reviews and regretted buying stuff at first. They arrived in like a week or two. I ordered a pink velvet lace up skirt, it's cute on you can tell it's cheaply mad but I mean the price is cheap. I also got one of those black long sleeve sweaters that laces up the front and has a turtle neck part, it was way too big could probably fit my ex boyfriends new girl he cheated on me with. I'm like a dolphin... she's like a whale. So yea I got a medium and I'm 5'7 and 135 pounds and that $#*! was huge. So I guess you bargain with it take the chance if there's something super cute, $#*! it order it. The skirt was super cute I'm not too mad about the sweater sell it return it or get over it oh well. Hope I helped!
Dear Sarah R.
Sorry for the inconvenience caused. Here is the return policy of size problem:
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1. Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
You can check it in: http://www.yoins.com/Yoins-Returns-a-20.html
Would you please tell us your order id? Did you already contact us? If not, please contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check it for you.
Best regards.
Yoins team
I placed order received email that said shipped on 12/15 followed tracking number and they had no record of it till 12/18 now although i paid for priority air mail delivery and tracking nothing shows up, I have no idea where my package is, iit is a christmas gift and they can't even tell me if i will receive it time. Very disappointed!
Dear Lori M.
The tracking information would be updated 5-7 days after the parcel shipped, so it is normal, please don't worry. Would you please tell us your order id? We can check it for you.
Best regards.
Yoins team
Got to say all these sites are rubbish. I sent an item back and it cost a fortune. I have never received a refund. All they say is have you a tracking no? To get it tracked would have cost even more (not even sure if it was an option now). So the dress cost £35 and I spent another £7.00 sending it back. Quality nothing to write home about and £35.00 is not a small amount really for a little dress. Also took long time to arrive.
Dear Zoe T.
Sorry for the inconvenience, would you please tell us your order id? We will check it for you.
If you return the parcel to us and tell us the tracking number, then once we confirm the tracking number is right, we can return the money to you, so better give us the number.
Here is the link of return policy, hope it can help you: http://www.yoins.com/Yoins-Returns-a-20.html
Best regards.
Yoins team
To be honest if there was a 0 option it would be a 0!
I waited over a month for these clothes and spent £70! The clothes came and to top it off the material of every single item was $#*!! It probably cost 10p each to make if that. The lining on one item wasn't even finished.
The swimming costume was not even swimming costume material and the LARGE was in fact a U. K. SIZE 4!
NEVER BUY FROM THIS PLACE!
Dear Jourdan D.
Sorry for the quality problem, would you please send us the photo of these products? Please send these photos to http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
It has been over 3 months and still no package. I have only been given a random tracking number with no currier connected to it.
I'm starting to think this is a scam site! More people not getting packages all the time?
Please explain where my goods are and why you can't give me real information.
Dear Nadine B.
Sorry for the delay, would you please tell us your order id? We will check it for you.
Please contact us directly: cservice@yoins.com
Best regards.
Yoins team
I ordered 3 dresses received 1 just 2days after eta. Dress fits perfectly really thin material but I expected that when ordering from the site I know that's what you get when ordering from China. Especially with the price so can't complain. Just waiting on other two.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jess,
We feel deeply sorry for the inconvenience caused by the delay of delivery.
Every shipping method has its own delivery estimated time. We have shows all delivery information on our site:
http://www.yoins.com/Yoins-International-deliveries-a-9.html
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Once we confirm all the tracking information, we can arrange the refund or resending parcel for you. You do not need to keep waiting for the parcel.
About the size problem, you can send photos of the items you have received from us with SKU sticker and shipping label to show the problem to cservice@yoins.com. We'll confirm the details in your order and provide the suitable solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help all our customers.
Looking forward to your email and best regards,
Yoins Team