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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Im not sure what to realy think about the webside. Cos i never receved my parcel. But i can say the castomer service is very helpfull. Anytime i email i got some answers and help. At the moment im waiting for my parcel which was resent to me agean. I will say more about the yoins when i recive my stuffoverall posstive expieriance with castomer service
After a long time of waiting and exchanging mails with the customer support, they could never gave me a solution. My package never arrived to Mexico City, it took more than 30 business days to give me a proper response. Of course that the company never gave me a tracking number or something, they told me to ask in my local post office. It was a terrible experience.
Dear Patricia,
Thanks for your choice with our shopping site.
It usually takes 7-25 working days to deliver your parcel to Mexico City via standard shipping or airmail, 7-12 working days via priority direct mail, 3-7 working days via expedited shipping service.
If you cannot receive your parcel in delivery estimated time, you can confirm the address with us and have a check at the local post office as the parcel will be held there if your delivery address cannot be found by the postmen.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non-tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Of course, you have the right to ask for the refund or resending parcel after the waiting and checking. We feel sorry for all the inconvenience caused by the delay of delivery.
If you do not satisfied with the solution we provided for you, you can contact us in other ways.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Normally when you buy online, you have that worry of "is it going to be the right size" "is it going to look the same as it is in the picture" etc. I was super happy when I received my purchase from yoins. It looked exactly to that of the picture, it was in very good quality and was not damaged at all. I do trust Yoins!
I love their products and most of all, their costumer care! I always order with them, every time I have any problems they are very helpful and fix it the best possible way. I highly recommend!
I do not recommend no body to buy their merchandise. They are not good quality and you do not get your money back after you sending their items back. They say that they did not receive anything to not pay you.
Dear Gigi,
Thanks for your choice with our shopping site.
If you want to return the items you have reveiced from us, all the details of the problem must be confirmed with the photos you can provided for us via email with our customer service.
The shipping method, SKU stickers, and quantity of the items and the tracking number should send to us too.
We use the all the information above to record your case that we can arrange the refund for you when we receive the return parcel.
About all the details of the return policy of our shopping site, we have a clear explanation on our page.
http://www.yoins.com/Yoins-Returns-a-20.html
If you cannot receive your refund or any news about the return parcel, we recommend that you can track it with the tracking number or contact us if you provide all the information for us about it.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Of course, in order to prevent the same problem from happening again, we are striving to upgrade the quality of our products and having a strict control of it.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I am a huge fan of Yoins! I've ordered from them twice and I am always satisfied with my items, the speed of shipping/tracking, and their customer service! They are awesome really!
Always when I contact the service, they answer straight.
The customer service is very nice and they help if there is any issue
The quality of their dresses are disgusting! So over priced and they made the refund process so difficult! WORST online shopping site ever!
Dear Mishek,
Thanks for your order on our shopping site.
If you are not satisfied with the quality of our item, there's a clear explanation about the return policy for on our shopping site. Http :// www.yoins. Com/Yoins-Returns-a-20. Html
Quality Problems：
If you received damaged items, please send some photos and a description of the problem to our Customer Service within 14 days after delivery. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
You can continue contacting us if you are not satisfied with the solution we provided for you to the quality problem in your order.
Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Of course, we're striving to upgrade the quality of our items and having the strict supervision for it to prevent the same problem from happening again.
We feel sorry for the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I ordered my dress 2 months ago and I still didn't get it. They lost my order and the tracking of it and they only want to give me back either 70% of my money back or make me pay another 30% to restock it! They're the worst website I ever had to order from, even ale Chinese accounts don't do this! Never buy anything from it it's horrible.
Dear Yara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the delivery problem in your order.
The delay of delivery may be due to two reasons:
1. The carrier loses the parcels on the delivery way.
2.The wrong shipping address is provided to us by our customers.
If your parcel is lost by the carrier, we will arrange the refund or resending parcel for you after all the details are confirmed with the logistics company.
If the delivery problem is due to the wrong shipping address, we can only give you 70% refund of the amount in your order.
Of course, if you still want the items, we can also arrange the resending parcel for you. But it needs to be paid 30% amount of the original order by you.
Did you confirm all the information clearly with our customer service?
If you are not satisfied with the solution that we provided for you, you can feel free to continue contacting us.
Here're our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I was very happy for my order from Yoins and the dress from this order is fantastic, it look like exactly like the photo and it cost is very fine for me
I ordered something from Yoins which failed to arrive before Christmas thought it was delayed in Xmas post but still not arrived in January I contacted them by email and was most impressed with how prompt they were with there reply they also gave me a refund I will definitely shop there in the future.
I have ordered 4 dresses.
Received all in different sizes.
I did provide the prove that it is fabric mistake and I have paid for postage £35
Cservice promised to me that they will compensate and after 3 months of waiting they compensate £2
How miserable it is.
Dear Iva,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem in your order.
If you are not satisfied with the solutions that our service provided for you, could you mind send your problem with order number to us via other methods.
We're glad to confirm all the details and problem in your case and give your a reasonable answer.
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is responsible for all our customers and orders.
Best regards,
Yoins Team
The items were decent quality at an affordable price, and the customer service rep at YOINS was helpful.
I ordered two items nearly a month ago now and it's still not here? I ordered something from amazon yesterday and it arrived today so what is the hold up? Very disappointed and unhappy
Dear Charlie,
Thanks for your order on our shopping site.
It usually takes 7-25 working days to deliver the parcel to its destinaion via standards shipping or airmail.
If you cannot receive your parcel in delivery estimated time, you can feel free to send your order number to cservice@yoins.com.
We're glad to help you update the status of your order and track your parcel. Looking forward to your email.
Best regards,
Yoins Team
No se si vuelva a comprar en esta pagina, ya que tardo demasiado en llegar mi envío, primero que porque no habia una prenda que pedi, luego que no se habian dado cuenta que mi paquete aun ni se enviaba, y que luego me lo enviaron y nisiquiera lo pude rastrear, porque no te da numero de guia, pero me lo dieron porque fue demasiada la demora, espero no hagan eso con todos sus clientes y solo haya tenido mala suerte.
Dear yanethzi,
Thanks for your order on our site.
If there's any back order item in your order, an email will be sent to you by our system to inform you.
We'll ask you if you like to wait for the item, exchange it with other item or get the refund of the order.
You did not receive our emails may becauce our email address has been set as the junk mail in your email box?
Would you like to have a check in your email box? Thank you very much.
It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.
We are glad to help you track your parcel and provide solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused by the delay of delivery and looking for your message.
Best regards,
Yoins Team
I ordered items at the start of January. Still haven't arrived. If I had read the reviews I wouldn't have ordered from them. My emails arnt being read or replied to. There quick enough to take your money but not send out the goods. Very disappointed. £80 defintatly not well spent. Angry dosnt even cut it.
Dear Alex,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.
We are glad to help you track your parcel and provide solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused by the delay of delivery and looking for your message.
Best regards,
Yoins Team
To spoil the moral of the story first, DO NOT PURCHASE from them!
I purchased three items last Halloween. The package arrived later than expected, 12 business days instead of 8-10 days as claimed. When it arrived, I realized the dress was not true to size. The "Small" was way to small for me (5'4'', 118lbs). Maybe it meant to be a junior size? The sweater was ok in style, but not very good quality.
The most painful part was to return. As an international business, Yoins does not have a warehouse in the US. I had to pay USPS to return to China, which cost me ~$20! Yoins asked me to take a picture of the receipt, which I did. But they didn't want to refund since there were no tracking number. Well, they didn't specify to return with a tracking number (which would cost more).
After 3 months of struggle, I had to mention Better Business Bureau in order for them to process the refund--and they didn't even refund the full amount!
Finally, I would like to recognize the friendliness of the customer service.
Dear Quinn,
Thanks for your order on our site.
About the delivery problem, the delivery estimated time means the working days not including the weekends and public holidays.
If you cannot receive the parcel during the delivery estimated time, you can feel free contact us and ask us to help you track your parcel.
About the size problem, there're the size details and international women size chart on the product pages of all our items. We recommend that all our customers read the size information and check their own measurement before they choose the products.
The return policy in our help center on our site shows clearly that the return address is in China and tracking number that we ask for you is in order to make sure that the return parcel can arrive successfully that we can arrange the refund for you as soon as possible.
About how much of the refund can be arranged for you, it's according the pictures you have provided and if they can show the problem in your items.
If you're not satisfied with the reply you received from our customer service, you can feel free to contact us via the following contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
My title says it al. On the site it says that they shipped it a month ago... but I never got anything. Don't order on yoins!
Dear Ellis,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.
We are glad to help you track your parcel and provide solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused by the delay of delivery and looking for your message.
Best regards,
Yoins Team
Ordered a body suit size 8 SMALL... received 14 MEDIUM,
All I can say is the customer service is crap and thankgod I used paypal,
Submitted a claim and will never use this rubbish company again, wish id read the reviews prior purchase.
Dear Barry,
Thanks for your order on our site.
Yoins is a reliable online shopping site, we have the clear return policy to solve the problems that customers might meet in their orders.
This is the return policy on help center of our page:
http://www.yoins.com/Yoins-Returns-a-20.html.
If you found that you have received the wrong size of the item from us, you can send photos of it with SKU sticker and shipping label to show the problem to cservice@yoins.com.
We'll confirm all details in your order and provide suitable solutions for you via email.
Yoins is glad to help our customers.
Looking forward to your email and best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anno,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
In the process of parcel delivery, many uncontrollable factors will lead the customers do not receive their parcels in delivery estimated time, such as the weather, the postal restrictions and the customs policy in different areas.
We will arrange the refund or resending parcels for our customers for the delay of delivery, but we also learn that we can not compensate the time wasting.
We always notice the delivery problem and consult with various logistics companies hoping to improve the efficiency of parcel delivery.
We hope you can receive our resending parcel soon.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team