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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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The customer service has been replying fast and helpful with my questions about my items and the delivery date. The shipment is very slow and it takes about one month to receive the clothes I bought but the good customer service really makes up for it even though I pree- payed everything :)
Respond to their mails very fast And refund fast if There is any problem with your order. Quality is also good and their application is well made
I have orderd several times. The Quality of the products is quit good for the Price. I just made the fault to order the second time to much so i hade to pay a lot of taxes.
I loved the product alot though i had to wait for it a bit. It really has a good quality fabric and a nice snow like white colour. It fits me as i expected it to. The customer care service is really cooperative and fast. I didnt have to wait alot for the replies.
A special thanks to sir/maam Beryl for their cooperation with me.
Me parece que el tiempo de espera para la entrega del paquete es considerable, si se pudiera agilizar esa parte sería genial
One of my items didnt arrive and the other item was sewn completely wrong, with bits hanging off etc. It was an absolute nightmare getting my refund too. Just dont bother
My first package didn't arrive. But they sent me another out and was hear in 2 weeks. Very nice and good quality can't wait to wear it on my holidays :)
Paid for items that never received and gonna have to wait 14 days for my refund. One of the worse companies I ever dealt with. Will never ever shop from there again. If the item it's out of stock they should advise that on the website instead of taking the payment! Unbelievable
Dear Rita,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
The refund will be shown in your account within 7-14 working days. This delay is due to processing time of international bank.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
It is a complete scam. The items took 3 weeks to get to me and were see through. When I sent it back they refused to refund the full amount and also made me send it to chine which it did not come from. Over all I lost £40 which is ridiculous! NEVER ORDER FOROM THEM!
Dear hannah,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
Customers need to be responsible for the return shipping fee in the following situation:
1. Return Dislike Item(s)
If there is no quality-related issue but you are still not totally satisfied with your purchase, you may be eligible to return the item(s) and receive a refund within 14 days after delivery. Please contact us first to verify your request. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred. PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Die Größen fallen leider etwas kleiner aus, deshalb lieber eine Nummer größer bestellen. Beim Umtausch hat alles super funktioniert und Geld wurde mir wie versprochen zurück erstattet. Hier war ich sehr positiv überrascht, ich werde gerne wieder bestellen:-)
I order my item and didn't receive it almost a month so i check with Yoins customer service on my shipping and they told to me to check with my local post if they have the items. After checking and reverting back to Yoins they decided to ship my items again with tracking number and i received my items in 2 weeks. The items i bought was perfect fit and cute. Thanks to the customer service (Vanilla) she really helped out. Will shop again for sure!
Beautiful location high service and also a very wonderful, high quality and price is very appropriate products. Thank you very much
Ordered 4 items and yes they took about 10 days to arrive, but they are coming from China! The sizes were fine but I didn't feel like the actual clothes looked nearly as good as the photos. Not brilliant quality. But then, the prices are low. I returned my items the next day after following instructions on website ( have to pay yourself). All my questions and emails were answered within 24 hours. Very helpful and friendly. Kept me informed about my refund all the way. 3 weeks later I received a full refund. Delighted!
This place is a joke my cousin and I both ordered things from here we said we will take a chance and see... well we placed the order in early Nov. 2016 till this day I still haven't received anything and they have no idea where the shipment is!?! My cousin did receive hers February 2017! And it was garbage omg! Nothing was wearable and they stunk of fish! Like as if the clothing material was made from fish skin or something (leather jacket!) disgusting the clothes went right in the garbage... ORDER AT YOUR OWN RISK!
Dear Demi,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
About the quality problem of the items you have received from us, could you mind send the photos of the items with SKU sticker and shipping label to us?
We will confirm all the details and give you a reasonable solution in 24 hours.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I received my order after 1.5 months. Unsual that you should pay yourself for the return. But the nice and helpfull customer service who guides quickly.
Dear Solmaz,
Thanks for your choice on our shopping site.
It usually takes 7-25 working days to deliver a parcel via airmail or standard shipping.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you update the status of your order and track your parcel.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I was expecting alot of the items to run small but they were pretty exact. I had to refund a fair few items for this reason and customer service was so helpful! Fast to reply and refunded my items with ease and without extra charges. :)
Huge shout out to Beryl from the customer service team. I ordered the same dress twice by mistake, after emailing the customer service department I received a lovely reply within hours! My situation was dealt with quickly and efficiently and Beryl was very friendly and helpful! Will definitely be shopping with you again! Thank you!
The delivery time was to much but the service and the attention was very Efficient and kind, i love my dress :) thank you
Ordered 2 dresses in size XS - they send both in Medium! Can't contact them or get a response?
Disputed the charge with my credit card co and I'm now getting a refund. Total Chinese Garbage! Do not order!
Dear Stallone,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the size quality of your order.
This is a rare case because all of our parcels are confirm for several times before they are shipped to our customers.
If you cannot receive our reply or help urgently, you can contact us in the other ways.
Yoins is an online shopping site in China, so the jet lag problem exists between customers and customers service.
We hope we can continue providing our service for you.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
E bene si aspettavo il pacco da dicembre, ho passato tante peripezie.
Dopo essermi scambiata tante tantissime email con l'azienda e per una volta il pacco è andato disperso successivamente hanno inviato di nuovo l'ordine finalmente è arrivato il pacco.
Onestamente la merce è arrivata intatta e come l'avevo immaginata.
Dear Floriana,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
In the process of parcel delivery, many uncontrollable factors will lead the customers do not receive their parcels in delivery estimated time, such as the weather, the postal restrictions and the customs policy in different areas.
We are appreciate that you love our products which is the greatest encouragement to us.
We will consult with various logistics companies hoping to avoid the same problem.
We hope we can continue providing our service for you.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gemma，
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem of your shopping with us.
If you cannot receive your item in delivery estimate time, you can send your order number to cservice@yoins.com, our customer service will help you update the status of it and give you the reasonable reason.
About the quality problem, we judge the situation based on the photos of the items that you have provided to us.
Our customer service must confirm all the details of your order and parcel that we can give the suitable solution to you.
Of course, we are also striving to improve the quality of our product in order to prevent the same problem from happening again.
If you are not satisfied with our reply, you can feel free to contact us that we can explain all the details for you.
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team