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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Customer service was great! I had to have help cancelling some orderes as I had placed too many, and I had a reply back from them within a day! :)
Got my item a bit late but had the best support through email. Most important thing is service minded people and especially shopping through internet and yoins really have good service :)
Dear Julia R.,
Thanks for your order and positive comment about our customer service.
We feel sorry to hear that your parcel arrived a little late.
About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Once you contact our customer service, you will receive our reply and help within 24 hours.
Hope you can enjoy shopping with us.
Have a nice day.
Yoins Team
Afterall, it's coming from China, so it's going to take a while. I reached out to customer service for a status of my shipment, and they responded quickly. I received my order within the next day or so, and pleased. I would buy from YOINS again.
Dear Stacey F.,
Thanks for your positive comment about our customer service and understanding about the delivery time.
As Yoins is an online shopping site in China, all our parcels are shipped from China.
It usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Besides contacting us, parcels also could be tracked with the tracking number in the order on the website http://www.17track.net/en.
We feel happy to hear that you will shopping on our shopping site again.~~(^0^)
Have a nice day.
Yoins Team
Do not waste your money. I placed an order and after waiting weeks I emailed the company and they said they had lost the order number and that my money would be refunded which never happened even after several emails.
Dear Courtney.
Thanks for your order on our shopping site.
If your order is delivered via standard shipping, it might not have the tracking number.
On the one hand, the overseas tracking information might not be updated in time. On the other hand, it might take a longer time to deliver your parcel for the uncontrolled factors in the delivery process, just like the bad weather.
In order to protect the interests of customers, if you cannot receive the parcel and the parcel cannot be tracked, we can arrange the refund or resending parcel for you.
It will take 7-14 working days to show your refund to your credit card or 2-3 working days to your PayPal account.
Please feel free to contact us if there is the problem about the refund.
Sorry for all the inconvenience caused.
Here're all our contact methods.
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards
Yoins Team
Horrible customer service. Got a single response every morning. One week later. I'm still corresponding! Clothes are see-through and made very cheap! I didn't do my homework on this one.
Dear Amanda,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused.
As our company is in China, there may be the jet lag of our customer service.
Our customer service gives the replies chronologically based on the emails and messages, so you may not receive our reply right now.
About the return shipping fee, if you cannot show the obvious damage and problem of the items you have received from us, the customer is responsible for the cost of the return shipping.
If you are not satisfied with the solution we gave you, you can feel free to contact us, we will give you a reasonable explanation.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
I wouldn't bother buying anything from this website. First off the expedited shipping takes longer than 3-7 business days. When they give you the tracking information, it's not even correct. They told me DHL had my package so I had been using the tracking info for DHL (with no results) only to find out that TNT actually had it. They also wrote my phone number incorrectly so when they showed up to deliver I obviously didn't get the call.
Now, onto the clothing. The clothes do not look like the photos... at all. The colours are way off and most of the pieces are so see through you can't wear it out in public. I've asked for a refund and they just asked me to send them pictures with my hand under the fabric to see...? I'm not happy with my order, I just want my money back.
Shipping and handing is awful, the material is super cheap and the customer service could be better.
Save your time and your money, don't buy anything from Yoins.
Dear Sara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused.
About the delivery problem, could you contact us your order number and email address?
We will have a check if there is any mistake in your order and wrong operation of our customer service.
As you said that, the items you have received from us are different from images on our shopping site. In this case, we need the photos of the items you have received from us with SKU sticker and shipping label from you which can help us to confirm the situation of the problem.
After we check the photos and confirm the problem, we will give you the solution and compensation.
We hope you can give us one more chance to provide our service for you.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
Stay away. They are scam artist in China. The clothes I ordered never made it to me. They claim that customs denied the items. GTFOH, They are an international company why would customs deny sending ME my paid for items. BS, I demanded a refund immediately. Also, had I not checked up on "where's my delivery" these bastards would have never told me that the package was denied in customs. Liars, they tried to keep my money without delivering the clothes I ordered. I waited over a month to just track the freaking order. Smh, go with Amazon. Beware of overseas merchants! Stay away from, yoins, Besides the clothes DO NOT LOOK LIKE THE PICTURES. I TOLD THEM I WOULD GIVE THE WORST REVIEW EVER! Yes, people do read reviews, I know I do.
Dear Fonda,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
Here're the delivery estimated time of different shipping methods:
1. Standard shipping: 7-25 working days (not including weekend and public holidays)
2. Priority direct mail: 7-12 working days (not including weekend and public holidays)
3. Expedited shipping service: 3-7 working days (not including weekend and public holidays)
As our parcels are shipped from China and the customs policy is different in different areas, it might take a long time to hold the parcels at the customs.
If you cannot receive your parcel in delivery estimated time, you have the right to ask for the refund.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Yoins is a legit and reliable online shopping site in China, we will not take any of your money if you do not receive our items. Please do not worry.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
I am truly satisfied with the clothes ive ordered from Yoins. Ill surely place more orders soon and recommend to my friends
Dear Fari,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
If there is any item being out of stock in your order, we will send you some emails to inform you the status of your order and give you the choices about waiting, exchanging with other items or cancelling the order.
Emails will be sent to the email address that you left to us, maybe you can find them in the junk mail box.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Of course, when you have any question about the refund, you can feel free to contact us. Our customer service will help you have a check in details and provide your the information.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
SCAM SCAM SCAM AVOID!
My items was out of stock and they only told me after I asked a million time why my items haven't arrived yet. And I didn't get my refund and I won't get it. $#*!ing $#*!es. I'm suing them next week with my lawyer. They're in for a good one.
Dear Fari,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
If there is any item being out of stock in your order, we will send you some emails to inform you the status of your order and give you the choices about waiting, exchanging with other items or cancelling the order.
Emails will be sent to the email address that you left to us, maybe you can find them in the junk mail box.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Of course, when you have any question about the refund, you can feel free to contact us. Our customer service will help you have a check in details and provide your the information.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
I ordered from Yoins several times and i've never been disappointed! The clothes are all soo cute, and they don't look cheaply made. Since Yoins is in China the delivery takes longer than you may be used to. It takes about 4 weeks to get delivered to me. I don't mind the wait because I know buying things from China it has to go through customs & etc. All the items are placed in a plastic ziploc looking bag (I think it's a nice touch, your clothes are safe from the rain), plus the clothes don't have that "factory" smell (they smell clean), also their customer service is great. They reply back to my emails within 30min-1hour; they were really accommodating. If you're looking for a deal on cute clothes try Yoins^-^
Dear Ashley T.,
Thanks for your positive comment about our product quality and understanding about delivery estimated time.
We will keep our great service for all our customers.
Looking forward to your new order on our shopping site.
Have a nice day.~~(^○^)
Yoins Team
I am so mad because I am waiting for my order to much long, on the webside it said that I will wait from 3-7 days and I still don't have a clue where are the things that I ordered. They just changed the date for shipping from 3th to 6th April. I have never waited for this long. I don't want the products now because this doesn't have sense. I send a lot of emails but didn't even get an answer. This is unbelievable. This is so fake, I want my money back!
Dear Sara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the delivery problem in your order.
Here're the delivery estimated time of different shipping methods:
1. Standard shipping: 7-25 working days (not including weekend and public holidays)
2. Priority direct mail: 7-12 working days (not including weekend and public holidays)
3. Expedited shipping service: 3-7 working days (not including weekend and public holidays)
It might take longer to deliver a parcel as the uncontrolled factors in delivery process, just like the bad weather.
After you place your order on our shopping site, it usually takes 48 hours to process the order and it can be shipped after the processing time.
If you cannot receive your parcel in delivery estimated time, could you mind have a check at the local post office as the parcel might be held there?
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
They sent my package with no address just the city and zip code so the post office returned it to them and this force you to pay for a resend which I'm not going to. And I will dispute this and file for fraud to the commerce institution.
Dear Maxil,
Thanks for your choice on our shopping site.
You can add the shipping address when you check out your order.
If you do not edit the shipping address, we will get the shipping address from the information in your payment account.
Customers are responsible for 30% of the amount of the whole order if they still want the parcel as the problem of incorrect shipping address.
If you do not want the items, of course, we can arrange 70% of the refund for you.
You can feel free to contact us if you are not satisfied with the solution you receive from us.
Here're all our contact methods.
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I ordered items months ago and they didn't arrive- when i rang to ask why i didn't receive my items they replied saying your items were out of stock. Why allow me to order something you didn't have in stock! I asked for refund and they send me an email confirmation stating they will refund me however they never did. I email several times but they only got back to me few times and after that they never responded. I still haven't got my refund back and it is way past the 14 day period. I have been ringing for 2 weeks now and they only answered the phone once.
You need to fight really hard to get your money back or not get it at all.
Such a scam.
Dear Atra,
Thanks for your choice on our shopping site.
We feel sorry for all the inconvenience caused.
About the back order items, if your parcel cannot be shipped within 72 hours after you place the order as the items are out of stock, we will send you an email to inform you the status of the your order and give you the choice of waiting for the back order items, exchange with other products or cancel the order.
If you do not want to wait for the back order items,
Of course, we will arrange the refund for you.
It usually takes 2-3 working days to process the refund via PayPal or 7-14 working days via credit card.
This delay is due to the processing time of PayPal or international banks.
You can feel free to contact us if the refund cannot be shown within the estimated time.
Here're all our contact methods.
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Thank you for your help! All items came on perfect time! I'll order from you more times! Easy ordering, easing payments!
Dear Vivien M.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you like our products, welcome to order again.
Have a nice day.:)
Best regards,
Yoins Team
Will never order again here not only did the items come up far too small you have to email them for returns address and the cost to return my items was £37 and they do not pay this despite its their fault you have to return them I'm taking it further
Dear Kate，
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the size problem of the item you have received from us.
About the return policy of size problem, you can read it here:
1. Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If your problem belongs to "situation 2", the customer is responsible for the return shipping fee.
As yoins is an online shopping site in Chian, tag size on the clothes is the size standard in China. The size type you have ordered is converted into the tag size. We have a clear explanation and size details on the product pages of each item.
If you are not satisfied with the solution to the problem, you can feel free to contact us.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customer.
Best regards,
Yoins Team
I would defianetly use Yoins.com again. Their customer service is fantastic. The email service is replied to quickly and in lots of detail. The dresses are also lovely and look exactly the same as the pictures
Dear Emma J.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Welcome back again.:)
Have a nice day.
Best regards,
Yoins Team
Paczkę otrzymałam, wszystko zgodne z opisem i zdjęciami. Super gatunek jak za tą cenę! Gorąco polecam!
Received my item and it was defective. I contacted customer service and they worked with me to get a quick refund. Thank you for your service, will definitely buy again.
All the reviews with 5 stars are fake, company takes your money, and sees how hard you want to work for it back, if your lucky enough to get it
Dear Sara,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem of your shopping with us.
All our sales department, carriers and customer service are keeping are striving to improve the quality and effectiveness of service.
We do not mean we're perfect, but the feedback and comments which are filled with starts are the best proof our hard work.
Of course, your complaint is also the power that can make us better and better.
About the problem of your order, could you mind give us more details with your order number that we can follow your case?
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gabriella B.,
Thanks for your positive comment about our service.
We will help all our customers solve their shopping problem within 24 hours after we receive the emails or messages.
Looking forward to your next order.
Have a good day.
Yoins Team