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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Payed extra for getting the dress I ordered faster, never should have! Took 1 month before I got it after a lot of angry mails! They told me that I would get my money back but I never did!
Besides, the dress didn't even fit my little sister at 5 years old, was too short
Nothing wrong with the experience I bought the clothes they were dispatched to me. Disappointment on quality if I had of seen it in a shop no way would have purchased but at they end of the day they are cheap clothes so can't really complain. Of something is cheap just expect it to look cheap. I just hope I can get a refund as no return details on the parcel. I'm pretty sure I'll get charged to return the items in which case a further review will be issued. If not then I shipped on line I received goods they just weren't for me.
Dear Sian w,
Sorry for all the inconveniences caused. If you notice any quality problems with your purchase, could you please take and send us (cservice@yoins.com)some photos of the defective parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged. After receiving your kind reply, we will immediately investigate your claim and offer you a better solution than return it.
Please do not worry about that, we will solve the problem for you.
Wish you a nice day.
Best regards,
Yoins Team
Please save yourself the money, even though everything is very cheap and looks nice in the pictures DO NOT BUY! I ordered two rompers and a black rose tank top from this company on May 2nd and got priority mail because I spent $60, yes $60... the only way I can describe the material my rompers were made out of is very cheap see through bathing suit material, my romper is completely see through and my other one is supposed to be a nice yellow color but it's orange, pure orange. The problem with my tank top is that I got it in a size small and the top is all the way below my bra around my waist, I wish I was lying. I can not post pictures for you to see of these on myself as two are see through and one goes past my bra but I just hope this review will help someone that is on the edge of buying. Please don't watch YouTube reviews, they get paid and that's why they speak how they do. I will hopefully get a full refund on all of my items because I do not find this acceptable.
Dear Carly S,
We are sorry to hear that you are not satisfied with the items you ordered. If there are some quality problems in the products, please do not worry about it, we will take the responsibility and will offer you a refund or resend.
We will appreciate it if you can send us(cservice@yoins.com) some pictures about the items you received, you can just hold in your hands to show the fabric of the item, we will diagnose the problem and will investigate for you. We would also appreciate it if you could also provide us with some pictures of shipping label, external packaging and tag size of this item.
As for the size, could you please tell us if we sent the wrong size to you? We will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item.
We promise we will solve the problems for you.
Best regards,
Yoins Team
To start off. Do not believe any review you read on the Yoins official website. They review and only post ones that make them look good. I posted a very honest review of how terrible it is and it was never posted and I got a notification saying it will be posted when it has been reviewed and approved.
Lets start with the date I placed my order: April 11th.
# of business days for delivery (as advertised): 7-20
Day my order said that it had shipped: April 15th.
# of days it has been: It will be 20 days today (May 15th)
Now this would all be fine if my order didn't say it was still in CHINA! The status of my delivery has not been updated on the tracking site since April 19th. It says it has arrived in Ghanzou, China and low and behold... has not moved in 4 weeks.
The only answer I can get from Yoins customer service is that my order is in transit and not to worry. Well I placed this order for a trip I am taking on May 18th and I still have no idea where or when it will arrive.
I will absolutely never be ordering from yoins again... and I advise you do not waste your money either.
Dear Katy F.,
We are sorry to hear that you are not satisfied with the purchase from us. We will check if the review is for that item you ordered and then it will be approved, then the review will be posted. Please do not worry about that.
The delivery time depends on the country you live in and the shipping method you choose for your order. After the package shipped, it will usually take 7-25 business days in standard shipping, 7-20 business days ship to US, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Hope your kind understanding.
Sometimes, the logistic information may not be updated after it exported until it arrives in your local post office. We suggest you contact your local post office if you have not receive the package within the estimated time, we will investigate it for you and will offer you a refund or resend if the address is correct, we promise we will help you solve the problem.
Please feel free to contact us if you have any inquiries or questions, we are happy to assist you in solving them.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
This website is great but needs to lower prices otherwise it's great I really enjoy shopping here me and my friends will recommend to any women or teen girl.
Dear Monae b.,
Thanks for choosing Yoins. We will offer more cheap but high-quality products for you. There are many new arrivals in our website, if you like them, welcome to order again. (＾－＾)
Wish you a nice day.
Best regards,
Yoins Team
$#*! this company it's been almost a month since I haven't receive my package I am so pissed off at this company I will never order nothing from the company again
Dear Keyanna s.,
Thanks for your order. We are sorry to hear that you are not satisfied with the your purchase.
The delivery time depends on the country you live in and the shipping method you choose for your order. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. International deliveries may take some days, hope you can understand.
Could you please send your order number to us(cservice@yoins.com)? We will halp you to track your order and will offer you a proper solution if you can not receive your package, we will arrange the refund or resend for you, please do not worry about it.
We are sorry for the inconveniences caused by the delays. We will take the responsiblity and will provide the best solution for you, please do not worry.
Wish you a nice day.^_^
Best regards,
Yoins Team
I've ordered some clothes for my holiday but then I realised that the orderd is not gonna come before my holiday so I've decided to cancel it, I've wrote an email and I had email back with 24hours saying that my order is cancel and I'll get my money back :)
Dear Daria P.,
We are sorry to cause you some inconveniences as the order can not arrive before your holiday. As the international deliveries may take some days, we suggest you place the order earlier in order to wear the beautiful clothes to enjoy your holiday. (*^__^*)
There are many beautiful dresses for summer, if you like them, welcome to order again.:)
Wish you a nice day.
Best regards,
Yoins Team
I will order again.
The service is great! Fast response and fast shipping and beautiful dresses!
Dear Ramona C.,
Thanks for your choosing Yoins. We are happy to hear that you are satisfied with our service and prosucts. Your support is our biggest power to improve in all aspects.
We will offer more beautiful and high-quality products for you, hoep you will like them. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
I purchased a leather-look jacket and when it arrived (fairly quickly) I was extremely disappointed as it did not look like the ones on the website. I took a photo and sent to them to show how different the fabric and colour looks and they said it was because I photographed it in natural light. I can tell you, no amount of light could make this jacket look like the ones online. The fabric is completely different and so cheap and ugly. Yoins offered a 30% refund, which was done quickly once I accepted, but I'm still stuck with this awful jacket and won't be shopping here again. Guess the op shop will get a brand new jacket.
Dear Kristy G.,
Thanks for your order. We are sorry to hear that you are not satisfied with the item you ordered. Please do not worry about it, we promise we will solve this problems for you.
Could you please send your order number and the SKU to us (cservice@yoins.com)? We will investigate this product and diagnose the problem for you. Please do not worry about that, we will take the responsibilty and will offer the best solution for you.
We apologize for all the inocnveniences caused.
Wish you a nice day.
Best regards,
Yoins Team
I had ordered a beautiful dress in a very good price. After some days i got informed that it is not available. I asked for the refund which i received earier than i expected. The communication with the office was great and made me feel confident. It would be nicer if i was informed that the dress was not available before i complete my order. However, everything went well. Thank you.
Dear Tziamali C.,
Thanks for your order and feedback. We are sorry to cause you some inconveniences due to the out of stock. Please do not worry about that, we are improving to offer you a better shopping environoment and we offered a notification on the product page when you choose the size for the item.
We will offer more beautiful and high-quality products for you. If you like our products, welcome to order again.:)
Have a nice day.
Yoins Team
Fue mi primera experiencia comprando on-line y que de muy satisfecha con los productos recibidos, buena calidad, y pronto recibo, dentro del tiempo estipulado.
Dear maria j.,
Thanks for your kind review of our products. We are happy to know that you are satisfied with your purchase. There are many new arrivals with beautiful design in our website, hope you will like them.
Wish you a nice day.: D
Yoins Team
Two of the three items i bought do not fit, and to return them is such a hassle its not even worth it and it would cost me even more money, i am now out 45 bucks and i have nothing to show. One was too big and the other one was wayyyy to small, i couldnt get it above my knees. Wont be ordering from here again.
Dear McKenna R.,
Thanks for your order and positive comment about your customer service.
Our parcels are shipped from China.
It usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Customers can track their parcels with the tracking number on their orders on the website http://www.17track.net/en.
Not only the delivery problem, once you have any other confusion, you can feel free to contact us.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Have a good day.
Yoins Team
Absolutely rubbish quality, products size totally different than our size, not done properly and return for money back has to be done on customer s money in China. Avoid buying staff from them and if you do make sure you don t send them back cos you need to pay return in China
Dear Alina A,
Thanks for choosing Yoins.
We are so sorry sorry for your any inconvenience came up with the product.
About the size of the product, we would like to tell you that the label inside of the item shows in Asian size which corresponds to the size that you have ordered. If you notice a size mismatch, could you please measure the item and send us your measurements? If the size mismatch of over 3cm/1.5 inches, we can resend the item to you or arrange refund for you.
Items bought on Yoins.com can be returned within 14 days after delivery. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visibly defective. If there are any problems with the item you received, we would like to shoulder the responsibility and we can resend the item to you or arrange refund for you.
If you have any suggestion for our website, please feel free to contact us. We will strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
What a disappointment. Ordered fout garments none of them look like items on the website. Very cheap material. Order these items for holiday So very disappointed
Dear Valerie W.,
Thanks for choosing Yoins.
We feel deeply sorry for your any inconvenience came up with the product.
If the item you received and the pictures we showed are different, would you please upload some photos of the item which can show the problem, shipping label and product packaging about the items? If we check that they are different, we can resend the item to you or arrange refund for you.
We'll confirm all the details and provide you solutions via email in 24 hours once we receive your reply.
If you have any suggestion for our website, please feel free to contact us. We will strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
My order number was #******* and it took forever to come into the mail and when I finally got it there was a hole on it thanks a lot yoins!
Dear Kimberly g.,
Thanks for your order 25936444 on our shopping site.
We feel sorry to hear that you receive the defective item from us after waiting.
In this situation, could you mind sending photos of the item you have received from us with SKU sticker and shipping label?
If possible, please show the problem obviously on the photos.
We'll confirm all the details and provide you solutions via email in 24 hours once we receive your reply.
An email has been sent to your email address with the same content.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
Hi!
I dont really like this website because it's really slow. I order a top and trouser on the 16th of April and today is the 26th of April and I didn't receives anything. Really slow service and bad communication with the people waiting the order. I didn't know where was my order since I asked them. Really bad!
Dear Chiara S.,
Thanks for your order on our shopping site.
It usually takes about 7-25 working days (not including weekends and public holidays) to deliver a parcel via standard shipping or airmail.
Sometimes it will take longer as the uncontrolled factors of the delivery process, just like the bad weather.
About the delivery estimated time, we have a clear explanation on our help center.
http://www.yoins.com/Yoins-International-deliveries-a-9.html
If you cannot receive your parcel within delivery estimated time, you can feel free to contact us and we will help you track it.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused and we hope the parcel will arrive soon.
Best regards.
Yoins Team
I was not satisfied at all with my purchase from this company. I ordered my dress for 15.95 and then when I went to pay the price spiked up to 48.50 and I thought maybe it was a glitch. I also payed for overnight shipping and I never got my dress until the 24 when I ordered it april 11 and was suppose to receive it on april 12 because I had to attend an event on the 13. I ordered a small because I am a small woman but the small was not a small at all infact it was a large/small, according to the tag inside the dress. Instead of it being a bodycon dress it looks like a sheet on me. Think about your decision before shopping here.
Dear Annalese w.,
Thanks for your order on our shopping site.
Yoins is an online shopping site in China, all our parcels are shipped from China to different areas.
The fast shipping method of our shopping site is expedited shipping service which will take 3-7 working days (not including weekends and public holidays) to deliver a parcel.
There is not the one-day shipment on our shopping site. The delivery policy details can be read on this link.
http://www.yoins.com/Yoins-International-deliveries-a-9.html
About the size problem, our products are listed basing on international sizing, although the label size may be Asian we have converted it to the international standard. Size may be 2cm/1 inch inaccuracy due to hand measure.
We recommend that you can choose the size type according to your habit and read the measurement details on the product pages of your favorite products.
Could you mind sending photos of the items you have received from us with SKU sticker and shipping label and the problem to us? If possible, please show the tag size of products and the clear measurement on the photos.?
We'll confirm all the details and provide you solutions via email in 24 hours.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused and looking forward to your reply.
Best regards
They respond very quickly and changed my order to another dress since the other was out of stock without any hassle.
Dear Charlotte m.,
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the original item you have ordered was out of stock and the wasting of your time.
Hope you can like the exchanging dress.
Thanks for your understanding again.
Don't hesitate to contact us if you have any other questions.
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards
Yoins Team
Just received this dress. Tried on and perfect. Good quality. And looks good in picture and in real. I'm normally a size 8-10 depending on makes and fabric. The dress size I had is a 6 it's a M. I ordered on 15th March and taken less than 2wks to return brilliant ready for the wedding. Would perfectly put another order in again ready for my holidays.
https://www.yoins.com/Halter-Gold-Thread-Embroidered-Hollow-Out-Backless-Dress-p-*******.html
Dear ATLEE J.,
Thanks for your order on our shopping site and great comment about your products.
We feel happy to hear that you are satisfied with the quality and size of the dress that you received from us.
About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Our service is ready to be provided for you.
Enjoy the wedding.
Best regards,
Yoins Team
I ordered the gold halter dress as it looked classic and beautiful. I just received it and looks NOTHING like what is advertised. It is very POORLY made, rips and strings everywhere, fabric was not cut properly, colour was not what was shown, and it is lopsided! Extremely poor quality from China. Very disappointed in how deceiving their advertising is and that I didn't do more research into it. If you are deciding whether to order from here, DON'T! Waste of time and of course money!
Dear Sharla B.,
Thanks for your order on our shopping site.
We feel sorry to hear that you received the unexpected item from us and was not satisfied with our product quality.
In this case, could you mind send us the photos of the item that you have received from us with SKU sticker and shipping label on it?
If possible, please show the quality and color problem obviously with the natural light on the picture.
Our customer service will confirm the details according to your photos and provide a suitable solution for you within 24 hours.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We really want to solve the problem for you.
Best regards
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra l,
We are sorry to cause you some inconveniences. Different shipping method may take different time in the delivery, it will take
7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Shipping time does not include weekends and public holidays. Hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you? If you think we sent the wrong size to you, please do not worry, we will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. We suggest you refer the size data on the size button and compare your own measurements (busts, hips and waists), and then choose a proper size. You can also contact us via email, we are happy to offer you a guidance. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team