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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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J'ai été livré dans les délais. Je n'ai pas reçu de mail m'indiquant l'expédition mais c'était noté sur l'application. Seul bémol: c'est dommage de ne pas pouvoir suivre le colis.
Pour les articles, ils sont comme je les attendais.
He comprado más de $5 000 mx, y la verdad es que en general son buenísimos, la calidad, la originalidad. Me encantan!
Nunca había tenido problemas con la entrega hasta ahora, mi último pedido lo dividieron en 2 partes, sólo eran tres productos, se tardaron 3 meses en entregarme uno, pero no importa. Los otros dos productos da la fecha que aún no me llegan y aparecen en el sistema como entregados, la verdad es que lo que yo quisiera más que un reembolso son los vestidos que encargué.
Aún que pasa esto, confió en ellos y quiero hacer otro pedido, primero quería comprar los $99 usd, que son más de $2 000 mx, pero al ver que aún me cobraba el envío, reducí mi canasta hasta llegar a los $1470 mx. Que debería de ser el envío normal de 7-25 días gratis, pero aún me lo cobran, quisiera pedir este pedido porque me encanta las cosas que están en mi canasta, pero por lo regular compraba más obviamente para que no me costará el envío.
Querida Paola,
Gracias por su pedido y soporte. En cuanto a las reglas de gastos de envío:
Envío gratis estándar a pedido superior a US $ 50, de lo contrario US $ 2.99
Correo aéreo prioritario gratuito a pedido superior a US $ 59, de lo contrario US $ 4,99
Servicio de envío expedito gratis a pedido superior a US $ 99, de lo contrario US $ 9.99
Hemos comprobado este problema para usted, nos estamos preguntando la moneda diferente es la razón. Espero que pueda comprobarlo.
Sienta por favor libre de entrarnos en contacto con si usted tiene cualesquiera investigaciones o problemas. Unesdoc.unesco.org unesdoc.unesco.org
Atentamente,
Yoins Team
I would not recommend anyone to buy clothes from YOINS. My purchases said 'in stock' then when I bought them it changed to 'back ordered'. I got expedited shipping 2 weeks ago. I've reached out multiple times and have not gotten a response. Feel like I got played. I will never purchase from this company again and will tell everyone else to stay away.
Dear Kristen D,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, one same item was ordered by many people at the same moment, but the quantity can not be met the needs of all. That would be caused this situation like this. Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
Service is really good, first delivery was just within a week, really happy with the products, if u can just wait a little longer then its a good site to order
Dear Milka F,
Thanks for your kind feedback. We are delighted to hear that you like our website. As for the delivery time, we are improving this and will try our best to offer you a better shopping experience. (＾－＾)
There are many new arrivals in our website, hope you will like them.
Wish you a nice day.
Yoins Team
I purchased £33 worth of clothes from yoins after nearly a month of waiting I called them for them to tell me my order hadn't gone through even though they had already taken the £33 out of my account when I rang them they refused to give me my money back. I will never purchase anything from them again and have warned many people not to buy from them!
Dear Dan,
We are sorry to hear that you are not satisfied with the purchase from our website. If you can not receive the package after the estimated date or if the package lost in the delivery, we will offer you a refund or resend, please do not worry about it.
Could you please explain in details of the problem you encountered? You can contact us (cservice@yoins.com)via email or you can call us. If the package is on the way to you, could you please wait for some days until the estimate time? We promise we will resolve the problem for you and offer more information about your order for you, please do not worry about it.
Hope you can receive the package earlier and wish you a nice day. (＾－＾)
Best regards,
Yoins Team
I have ordered two items, and it has been almost 10 days. The items are not even shipped. IF YOUR ITEMS ARE NOT IN STOCK, THEN IT IS YOUR DUTY TO INFORM THE CUSTOMERS BEFORE THEY PURCHASE THE ITEMS! WRITE IT IN THE DESCRIPTION OF THE ITEM! IT IS NOT THAT DIFFICULT!
Dear Rania,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Depart de chine! Patientez un peu! Send to china Keep Calm!
Satisfaite aussi de mon produit belle ligne, grandeur Parfaite mais le tissus est tres transparent tenant compte du rapport qualite prix je le recommanderais a nouveau
Im satisfy with my clothes, beautifull! Just tissus transparent but quality and price is good, i will recommend it again
Dear andy b,
Thanks for your support. We will offer more beautiful and high-quality products in future. (＾－＾)
If you like our products, welcome to order again.(*^__^*)
Wish you a nice day.
Yoins Team
Happy with my purchase, just a bit big. Customer service is good, however if they would reply quicker would be better.
Dear ramona p,
Thanks for your order and feedback. We are delighted to hear that you like our products and service. If you contact us via email, we will reply you within 24 hours. If the item is a little big for you, you can return it 14 days of receipt, we can offer a exchange for you, please do not worry about it. (＾－＾)
In order to choose a proper size, we suggest you refer to the size data on the size button and then compare your own measurements(hips, waists, busts). If you still have some problems in choosing the size, please feel free to contact us (service@yoins.com) via email, we will help you solve this problem.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
True to size, looks amazing on! Never thought this would be as nice as it but it looks exactly like it does in the picture. The bottom piece was hard to figure out how to put on but other than that I'm very happy.
Hi,
I have finally received my order after 3 weeks of waiting. I no longer need these items as they were for my holiday which I went on without these clothes. I now want a refund as they are no longer required but there is no way to get a refund on your website, why? I have emailed multiple times on your website (apparently you reply in 24 hours - you don't) I want an EASY answer to how I can return my order. You ended up sending my order in two parts - here are my order numbers, tell me how I can return these please! ******* and *******. I have read your terms and conditions and I am aware I have to return within 14 days of my clothes arriving. They arrived on the 27th June, if you don't reply to me within sufficient time this is not me breaking the terms and conditions it's you. Thanks
Dear KiraTwomey,
Sorry for the delays caused by out of stock. The products which are out of stock usually are hot sale products and we try our best to receive the new stock of the items. Once we receive the new stock of the items you ordered, we will process your order and ship it as soon as possible.
We will send you an email to inform you the item in your order is out of stock, could you please tell us if you regard our mailbox as a spam box? And you can know the item if it is out of stock at the moment when you choose the size of the item. The information is showed on our website.
If you send us an email, we will reply you within 24 hours after we receive the email. Please don't worry.
Have a nice day.:)
Best regards,
Yoins Team
I have bought a playsuit from yoins on Amazon about 2 months ago. Everything went so smoothly and the playsuit was so pretty that I decided to ignore the bad reviews and buy it directly from yoins website. I regret it so much. I have ordered my things a month ago and it is still saying that the order is processing! It didn't even moved to the shipping bit! It has been a month and according to their status it wasn't even shipped! This is ridiculous. In the meantime I have been sending emails to know what is actually happening and when or if I'm going to receive my parcel and they didn't even bother to answer back. Be good to yourself and don't use this website again!
Dear Catarina S.,
Sorry to cause you some inconveniences. If you place the order with in stock item, the order usually could be shipped off within 72 hours. And if the items in your order are out of stock, we will send you an email to inform you. And you can know the item if it is out of stock at the moment when you choose the size of the item. The information is showed on our website.
If there are any problems with your order, please feel free to contact us via email (service@yoins.com) or live chat. We will reply you within 24 hours after we receive your email.
Have a nice day. ＾＿＾
Best regards,
Yoins Team
I've sent 6 emails requesting for the return address to exchange a dress for a the correct size that I ordered. Not once have I been given the return address and I've been asked to measure the size of the dress. The service from this company is atrocious.
Might I add, the size chart states that it's 'U. K' but then they say it's Asian sizing. So what you ordered is not what you receive.
I'm utterly put off from this company. The customer service is horrible and the sizing chart is incorrect. Last time I ever buy from them.
I WANT MY MONEY BACK!
Dear Pip H.,
Thanks for your feedback.:)
About the size of the product, we would like to tell you that the label inside of the item shows in Asian size which corresponds to the size that you have ordered. If you notice a size mismatch of over 3 cm/1.5 inches, we can resend the item to you or arrange refund for you. After we confirm the situation, we will send you the return shipping address. Please don't worry.
Have a nice day. ✪ω✪
Best regards,
Yoins Team
What you order is not what you get. The quality is absolutely horrific, the small print says allow up to 3cm differences in the material due to hand measurements (something that I only realised after ordering) but on reality there is a much greater contrast. I ordered 8 items and not one of them was actually a size 8. They are in Asian sizes not U. K. And I was aware of this but still they look like something produced during a GCSE textiles lesson. I'll also be very surprised if any of the good reviews are actually genuine customers. In addition to the horrific garments and 3 week delivery time they also charge you a fortune to return items. Save yourself the hassle and avoid.
Dear Chloe C.,
Sorry for the inconvenience. We try our best to sell high quality product. And we would like to tell you that the size of each item may have an inaccuracy of about 3 cm/1.5 inch due to hand measurements. If the size mismatch of over 3 cm/1.5 inches, we can resend the item to you or arrange refund for you.
Items bought on Yoins.com can be returned within 14 days after delivery. If there are any problems with the items you received, we can arrange refund for you or resend the new items to you. But if you need to return the items for personal reason (there is no quality problem and size we sent is same as your choice) or exchange the size of the item, we are afraid that you need to pay for the return shipping fee.
If you want to know more details about the return, please click on the page: https://www.yoins.com/Yoins-Returns-a-20.html
Have a nice day. ◕ᴗ◕
Best regards,
Yoins Team
You can just tell by the website this is something like the Wish App. Poor quality, bad service, uses other "real site's" photos, and tries to match the style, but you will never actually get what you were looking for. Fake advertisement.
Dear Jessica D,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Since I downloaded the app, I noticed the nice cloth that YOINS has. It has a classy and sexy style (most of the playsuits are pretty short). It was inevitable for me to order something. I ordered a playsuit and a bra. Ofc, I had my doubts because it was my first time I buy cloth online. I waited impatiently and they finally arrieved, 5 days later! I payed for the "expedited shipping" and they arrived quicker than expected. The playsuit had quality, it does not look cheap, not see-through, well done and just exactly like the picture. I was satisfied and pleased with my purchase. Now, I have ordered more clothes. Can't wait to try them on!
Dear Celeste M,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I have bought many items from YOINS and have not been disappointed one time. The customer service is excellent. They are very quick to respond to any questions or concerns you have with your order. I'm very happy to have found this site where ordering is easy, the prices are reasonable and the quality is excellent. Thank you again YOINS for the fast and friendly service! I highly recommend this site to everyone! Celeste Collins
Dear Celeste C,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I went and looked at reviews before I ordered and I saw some good reviews but mostly bad but I still took the chance. BUT DO NOT MAKE THE SAME MISTAKE I DID! I ordered a black top and a skirt. It took 2 months to get to me ( I live in the USA) and both items were low quality and way too small. I even ordered a size up from what I usually wear and it was still too small. I emailed yoins just asking for an exchange ( when I really would have preferred to return) they answered my emails twice which very broken English emails and not answering my emails. I emailed them three times in a row after they emailed me twice. No answer. Pretty much they aren't going to let me exchange and they didn't even bother to say no! AWFUL COMPANY! SAVE YOUR MONEY
Dear Cammy K,
Sorry to cause you some inconveniences. The delivery time depends on the country you live in and the shipping method you choose. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service after the package shipped, but the shipping time does not include weekends and public holidays. If you have not receive the package after the estimate date passed, please feel free to contact us, we will solve the problem for you.
If you noticed some quality problems in the item you received, we will take the responsibility and will offer you a refund or resend. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours, please do not worry. (*^__^*)
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? In order to offer a better guidance in the size, we shown the size data on the size button and you can notice it when you choose the size, so you can refer to the size data and compare your measurements(hips, waists, busts), then you can choose a proper size.
Please feel free to contact us if you have any problems or inquiries, we will try our best to assist you in solving them.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
I'm living in switzerland and I ordered a few times something from Yoins. I think about 6-7 times. I always received it very fast, I'm so thankful! The clothes are wonderful, and the sizes are also perfect. Im very satisfied with the service and also the clothe. In future I will order a lot of more things from yoins! The customer service is also genius, I always received very fast an answer and help. Thank you yoins, go on, you are the best!
Dear Alma D,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
I ordered an item and paid for the quickest shpping available.
I have an event I need to attend this week, which is why I paid for the fast shipping.
My item is now on back order, but I was never notified when ordering that this item was close to being or out of stock.
My item has not even been shipped, and I need it in 5 days.
There was nowhere listed where it said this shipping may actually vary in days due to where I am located. Yet still was going to charge me anyways.
Basically it has already been charged out of my account and I have sent multiple emails to follow up and have not heard a reply. Yet I have seen all of these reviews have received responses in the last hour.
Very upset and have been trying to cancel my order.
Dear Jessica R,
We are deeply sorry for the delays caused by out of stock. We are improving this and will offer you a better shopping experience, so we offered the stock condition details when you select the size. We have sent you several emails about the out of stock item, could you please check if the emails were treated as the spams?
If you have sent some email to us, please do not worry, our customer service team will reply you within 24 hours and will offer you a proper solution about your order.
We promise we will solve the problem for you. Apologize for all the inconveniences caused.
Let us know if you have any problems.
Best regards,
Yoins Team
First of all, i dont know why everybody has bad comments on this. I orderd mine and its PERFECT! Perfect fit, fabric.! Me encanta!
Dear Tatiana m,
Thanks for your order and feedback. We are glad to know that you like the products in our website. Your support is our biggest power to improve. We will try our best to create a better shopping environment for you. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Morgane,
Merci pour votre commande et vos commentaires. Nous sommes heureux d'apprendre que vous avez reçu le colis à temps. Il existe quatre méthodes d'expédition sur notre site Web avec numéro de suivi, l'envoi standard standard ne peut pas être suivi tel quel sans numéro de suivi, espérons que vous pouvez comprendre.
Si vous souhaitez suivre votre commande dans la livraison, nous vous suggérons de choisir le service d'expédition accéléré, le courrier aérien prioritaire et le registre de la poste aérienne standard, afin que vous puissiez suivre la livraison tout le temps, vous pouvez également la suivre depuis votre compte: Mon compte - les commandes de vues - visualiser les informations.
Espérons que cela peut vous aider. (*^__^ *)
Meilleures salutations,
Yoins Team