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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Just made my first try for Yoins last month. The delivery was very fast and the 4 items I ordered fit well on me. Can't believe to have bought them on such low price.
I've ordered three times on the site and the service is great. All items came. Had to do get a refund because the item was not in stock. Emailed me Monday to let me know the money in the bank by Friday. Excellent service. Have and would Recommened this site.
Dear Julie,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Everything was received on time. I love the products they where so soft and I'm just in love with what I bought. Service was great.
Dear Kristen,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
If I could choose zero stars I would chose that. I ordered my item while it was in stock and it took over a week to process it but I received an email telling me it was out of stock when I purchased my item while it was in stock so hopefully I get my refund soon but never buying from that website again :/
Dear Melissa R,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, one same item was ordered by many people at the same time, but the quantity can not be meet the needs of all. That would be caused this situation like this. Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I made an order for over two weeks now, i still havent received anything yet.
The hell with yoins
I will never ever make an other order at freakin yoins!
Dear Leyl S,
We are sorry to cause you some inconveniences. The international deliveries may take many days. The delivery time depends on the country you live in and the shipping method you choose for your order.It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Could you please wait for some days? You can also track the package from your account: My account-view orders-view-tracking information.
You can also contact us via email and offer us your order number, we will help to track the delivery, please don't worry about it.
Wish you a nice day.(*^__^*)
Yoins Team
The only 5 star reviews for this company are obbiously from the people who are running it. Broken engrish. Stop robbing people!
Dear Kristen G,
We are sorry to hear that you are not satisfied with the purchase. Could you please explain in details about the problem you encountered? We will offer you a proper solution based on your situation. Please do not worry about it.
Best regards,
Yoins Team
I already did send photos of all of the items when I originally asked for a refund and sent several emails as well. I followed the directions you gave me for my refund, however, it would have cost me $90.00 to return these items to you.
Dear Antonella D,
Thanks for your cooperation. We tried to check your order status with your name but it didn't work. Please do not worry, we will reply you within 24 hours on working days if you contact us via email, we promise we will offer a better solution than return it.
Best regards,
Carina TANG
I placed an order from this company for several items and weeks later they tell me two of the items are no longer available. When I finally received the rest of the items, the quality was absolutely horrible. The material is so cheap and hard. It feels like plastic on your body. I requested a refund (as they state that you can get a refund) and it was a whole procedure of explaining why and taking pictures of the items. They then say they will not give you a refund because the explanation for the return is not acceptable and that they stand by their quality. Finally, after arguing, they gave me directions on how to return. When I attempted to bring the small box to the post office, they wanted to charge me almost $90.00 for shipping to CHINA. (this was the cheapest way possible). Needless to say, I did not ship the items back because of the cost and I am now waiting to hear back from them. I will write a follow-up review once I get this resolved.
Buyer Beware*** I placed an order for multiple items all showed as in-stock with the exception of 1 item on backorder. I ended up getting the back ordered item first and still haven't received any of the 20 items that were supposed to be in stock. Now all of a sudden they're back ordered even more. I ordered them, with an awareness of the shipping window, for a specific event... which will now not happen since they were not in stock as stated and not shipped out.
The 1 dress i did receive is garbage. It is not the same item from the photo. The photo shows a black lace dress with nude lining. The dress i received is basically lingerie. Its just the lace, without any lining so your entire boob is showing. Its completely different than whats photographed and the false advertising is way beyond anything acceptable. You expect items to look better on models, but this isn't even the same item! Its literally a different dress. Different material, without a lining, and ridiculously poorly made.
The stuff on their site is cheap, but it's cheap for a reason. And they don't take those photos... they 'borrow' them from popular online photographs. So what you're getting is not what you're seeing.
Don't expect much help when you e-mail them because with the language barrier you can't get any clear answers to your inquiry. And the return policy is set up to ensure you don't try to return anything!
If you're going to make a purchase from them don't expect much. Don't expect accurate shipping windows, or honesty about in stock & not in stock. Don't count on helpful customer services and most importantly don't expect to receive anything remotely close to the images you're looking at. If you want what you see in the photos... shop full price on a real (legit) website, this site is for cheap imitation with sub-par materials copying the images, but if you're on a budget and can't afford the real thing. Then maybe you'll be okay with that.
Dear Rachel,
We are sorry to cause you some inconveniences due to the out of stock. Could you please offer us your order number? We tried our best to search your order information with your name, but it didn't work.
If there is no stock issue on your order, we will ship your order within 24-48 hours. Apologize again and we will ship your order as soon as possible once they restocked. Or we can offer a refund or exchange for the out of stock items, could you please tell us which one do you prefer?
If you think the item you received is not like the picture, please don't worry about it, we will take the responsibility and offer you a resend or refund. We will appreciate it if you can tell us if we sent the wrong item to you or the style just not like the picture. We will also appreciate it if you can send us some pictures about the shipping label, external packaging and tag size of this item. We promise we will solve the problem for you.
Yoins is a legit and reliable shopping site in China, please do not worry about it.
Looking for your reply and wish you a nice day,
Yoins Team
My order arrived 2 weeks later than expected. I ordered 3 items - 2 dresses size Medium and a shirt size medium. They sent me one correct item and correct size - 1 dress. The other dress ordered in a size Med was sent Large. I ordered a Medium shirt and they sent me size XS and tried to tell me that was in Asian size and won't send me the correct size or let me return after 5 or 6 times going back and forth via email. Never again - AWFUL!
Dear Shery,
We're sincerely apologize for your problems. Could you please tell us if you think we sent a wrong size to you or the item just can not fit for your personal reasons?
If you think we sent wrong size to you, do not worry about this, we will full refund or resend. We would appreciate if you could also provide us some pictures of the shipping label, the external packaging and the Tag size of the items to us (service@yoins.com)
Here are some tips for size choosing:
1) Before an order, check the size information and the review of the item more carefully
2) Compare your measurement with the size data
3) Show us your size data, then we provide you a proper suggestion
Hope it can help you.
Have a nice weekend！
Yoins Team
Was everything perfect the order and the size. I like your professional. Was my first order for this I order again
Dear Aldiona,
Thanks for your supporting. We will also advantage every aspect, and welcome any suggestions^-^.
Have a nice weekend!
Yoins Team
I purchase an item a week ago and now a week later I get notified that my order is out of stock? Like really they couldnt tell me that before my payment went through? Like really lets justify the fact that the there should be sometime of notification that there are either no more sizes or the product is out of stock before I even put it on my( BAG)... I am really unhappy this was suppose to be a gift now what?
Dear Alisa Z,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your feeling at this moment. We are improving this and offered the stock condition on the product page, so you can know the stock when you choose the size. If you want us arrange the refund for the out of stock item or change it to other same value item you like, please do not worry about it, we will process it for you. We will reply you within 24 hours if you contact us via email on working days.
We promise we will solve the problem for you.
Wish you a nice day.\(^o^)/
Yoins Team
Terrible customer service. I ordered clothes worth approximately £100 and received a TNT import bill of £49. Then when i tried to return most of my clothes which are terrible quality i was informed i needed to take photos and each item would be assessed by them separately. In the end for fear of another huge tax bill for sending them back i have been left with the clothes and lost £149. Beware!
Dear Grace B,
We are sorry to hear that there is a tax issue in your order. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check. Meanwhile, the shipping method may cause some differences, we are sorry about that.
If you noticed some quality-related problems with your purchase, could you please take and send us some photos of that parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. It can help us to offer you a proper solution based on your situation. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution at the earliest. Please do not worry about this, we will provide a proper solution for you. Looking for your kind reply and cooperation.
Best regards.
Yoins Team
So I ordered a few packages at yoins, and everything went good. But then suddenly the day after, i get a mail that my order didn't go threw, and that i had to try to pay again or use paypal. So I tried to just pay normally again, and the day after I got a new mail which said EXACTLY the same. So then at last I tried to use paypal, and it finally went threw, but of course there was more problems. One of my orders had been shipped, two of them was "back order" (in a few days, one of them is actually still), and one of the product in one of the packages that i ordered was out of stock, so I had to fix that. Then I thought everything was okay, and suddenly I checked my bank account, and it stood that I had less money than I normally would, and then I new it had something to do with Yoins. So I checked my orders, and it stands that I have bought two packages that is EXACTLY the same? I am actually incredibly mad, and I want my money back for that one package. I have also sent Yoins a mail because of this, but they dont answer me. I have to say one more thing: one of my packages is still "back order" which I think is VERY unprofessional of you, because the shipping itself takes a long while, and I ordered my clothes so that I can wear them when I'm traveling this month, so I'm going to get even more mad if I dont get my packages in time. You need to work with the whole "back order" thing. EXTREAMLY bad service.
Dear Lorin B,
Sorry to cause you many inconveniences. We can totally understand your feeling at this moment. Please don't worry about that, if you contacted us via email, we will reply you within 24 hours on working days, and we will process the refund for the order you placed twice.
For the stock issue, please accept our deepest apologies. The item in your order is a hot-sale item, and it is out of stock at this moment. We are trying our best to solve this problem and we offered the stock condition on the product page, please do not worry about it. We promise we will solve the problem for you.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
First time i ordered about about 40 they were wrong sise, well i gues it was my fault for not reading good the instructions. An secent time around 100 and everything came in good condition and good material as well. Exept one it was poorly made i just putt it on and it brock off. Now for the third time i ordered 200 after 2 weeks of ordering still waiting for the stuff to come the delivery time takes forever to come its too slow at least for Switzerland otherwise i am happy with this website ore app ore whatever you call it.
Dear Izabella q,
Thanks for your order and feedback.
In order to choose a proper size, we suggest you refer to the size data on the size button and compare your measurements.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
I ordered two pairs of clothes from yoins and I was very excited for it to be delivered! Yes, It did take a while to be delivered but I was hoping for the clothes to be exactly like in the pictures but I was wrong. I was very disappointed with the final result.
The size chart also says that it's 'US" but then they say it's Asian sizing. So what you ordered is not what you receive. Also the size chart is completely wrong and incorrect. I followed this chart and none of my clothes fit me since they are too big on me. I can't even wear it and its completely waste of my money and the time. The quality I received from one of the clothes is terrible. It looks so cheap and uncomfortable as well. Did not look anything like the picture. It was my first time ordering from this website and probably the last time since all my money went on waste for nothing :( I really wish the quality was better and the size.
I really hope to get a refund and get my money back! Or at least a better size!
Dear METRA A,
We are sorry to hear that you are not satisfied with the purchase from our website. In order to offer more details about the size and help you choose a proper size, we offered the size data on the size button, in this way, you can refer to it and compare your own measurements(hips, waists, busts), then you can choose a proper size.
If you noticed any quality-related problems, could you please take and send us some photos of the defective parts via email? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution at the earliest.
We will try our best to assist you in solving this problem. (*^__^*)
Best regards,
Yoins Team
Never received the items, when i check the status of the order a month after ordering it says tge order has been cancelled, i never cancelled or received any refund, it seems like it's fraud
Dear Shah r.,
We are sorry for all the inconveniences caused. If there is a stock issue in your order, we will contact you via email for several time and we would you like to know what would you like to do with your order. We will cancel your order and offer you a full refund if we cannot hear from you after contacted you for several times in order to avoid further delay. Please don't worry, it will take 7-14 business days in the refund process if you paid with credit card, 2-3 business days in Paypal.
Yoins is a reliable and legal online shopping website, we promise you will receive the refund soon.
Please feel free to contact us if you have any inquiries and problems.
Best regards,
Yoins Team
I got the wrong size, i orderen 2 sizes smaller then i got. The delivery was fast about 10 days. But i want the good size or i want my money back, because now i have something that is way to big for me.
Dear Lotte,
Thanks for your order. We are sorry to hear that the items can not fir for you. Could you please tell us if we sent the wrong size to you or the item just can not fit for your personal reasons? If we sent the wrong size to you, please do not worry, we will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item.
If the item just can not fit for your personal reasons, you can return it for refund or exchange, but the return shipping fees will on you, we will pay the resend fees for you. Is it acceptable for you? If you can accept it, we will offer you a return address resend fees for you after we confirm all the return information. Is it acceptable for you? If you can accept it, we will offer you a return address and will arrange the resend or refund for you.
Please do not worry about it, we will solve the problem for you.
Have a nice day. (＾－＾)
Yoins Team
First off didn't do my homework on reviews, went ahead ordered $152.00 of clothes took over 3weeks to receipt tracking number& the whole time was trying to contact them, second finally got the package opened it and was so disappointed after waiting over 1 month, so I emailed them asking what address to send it back no reply till days later let me add that you have a certain amount of days to return the items, since no reply I went ahead and shipped it back to the address that was on there (another $25)to shop back.ive been emailing them they said that was not the correct address so I won't be getting my money back.
Dear Paula r,
We are sorry to hear that. The international deliveries may take many days, and it also depends on the country you live in and the shipping method you choose for your order. If there is no stock issue in your order, it will take 7-25 business days in standard shipping, 7-12 business days in the priority air mail and 3-7 business days in expedited shipping service. Hope you can understand.
If you notice that there are some quality-problems in the items you received, could you please take and send us some photos of the defective parts? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution than return them at the earliest.
We are sorry to hear that you returned the package to the address on the package, that is not the address for return. We will accept the return after we confirmed all the return information. Please do not worry about the the estimated time for return.
Wish you a nice day.
Yoins Team
First of all, I have received the items after 2 weeks instead of 3-7 working days because one of the item I have ordered was out of stock, although on the website was saying it was.
Received my parcel and two items weren't the right size, one too large for me and one too tight. I have contacted the customer service, although she was trying to be helpful, I found that their polices for returning items are rubbish. So I would not recommend it.
When you do shopping online you would like to buy items knowing that in case it will not be right for you, you can return it without any problem/cost.
Dear Denise,
We are sorry to hear that the items can not fit properly for you. As for the delivery, if you chosen the expedited shipping service, it will take 24-48 hours to process the order and 3-7 business days after it shipped, hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? If we sent the wrong size to you, we will offer you a refund or resend for a correct size, please do't worry about it.
If the items can't fit for your personal reasons, you can return them for a exchange, but we are afraid that you will be responsibility for the return shipping fees, we will pay for the resend fees for you. (＾－＾)
Please feel free to contact us if you have any problems, we will try our best to assist you in solving this.
Best regards,
Yoins Team
I wrote them by days and they still didn't reply me! I had posted a complain by here and they replied me but never solved the problem, i want at least my money back that this company took and not sended my clothes! In the website btw there's ANYTHING telling me if is processing, shipping or what! I'm really disappointed!
Dear Franciely,
Thanks for your order and feedback. We are sorry for all the inconveniences caused by the delayed reply. Normally we will reply you within 24 hours if you contact us via email on working days. Could you please tell us your order number when you contact us, we will check your order status and will offer you more information about your order.
You can contact us by live chat or you can call us:
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
We promise we will solve the problem for you.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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Dear Kristine,
Thanks for your order and feedback. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team