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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I was worried about ordering from a website like YOINS, but I ordered stuff anyway and used PayPal to pay for it. I got emails right away saying that my order was confirmed, and then that it was shipped. I paid extra for fast shipping and received two different tracking numbers for the two different packages that my order would be shipped in. Now neither tracking number provides any useful information, both say that my order is still being processed by the seller (even though I should have received them days ago), and I feel like I should have known better than to order from a website like this!
I ordered from this site and i love their service. I will order again as soon as i can.
Have a nice day
Anna
Sweden
Dear Aniseh,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
I have ordered a few items from Yoins and they provide a great service, and are quick to reply on any queries. I was very happy that the products were as described.
Dear Ashlen,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Made an order from yoins, the sizes didn't match, the qiality was terrible, the items differ from the ones in the pictures. But when I tried to return those terrible items they didn't want them back, after a few emails of asking why I wanted to return my order they just stop answering your emails, though on the web site it's clearly stated that you can return the items. Impossible! Once you got it you've thrown your money away. Moreover they send you wrong products instead of the ones you ordered and you figure it out when you get it and again you can't get rid of it afterall. There should be a special service who control those fraud vendors! Worst experience ever! May karma get you!
Dear Katarina,
Thanks your message. Please don't worry about the returns, we will deal with your case according to the return policy.
https://www.yoins.com/Yoins-Return-Policy-a-20.html
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
Sorry for the delay reply. Any emergency, you can call us directly.
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Wish you a nice day.
Best regards,
Yoins Team
While Yoins products are of okay quality, make sure you order EXACTLY what you want as they will NOT exchange even if the error is theirs. Buyer beware with these site.
Dear Leila,
We are very happy to hear that you like our products. But for our service, we are so sorry to hear that.
For the exchange, Could you send us the email to service@yoins.com. Don't worry about that.We can arrange a exchange for you after the condition is confirmed. But if the costumers made a mistake when placing an order, they may need to bear the returns. Thanks for your kind understanding.
We are improving and will offer you a better service and shopping experience.
If you have any other further queries, please feel free to contact us.
Wish you a nice day.
Yoins Team
What a terrible site. At first glance all products looked really nice. I am just a poor student that doesn't have too much to spend. I placed my order in the beginning of June and everything seemed to be okay. I got a confirmation e-mail saying my order would be shipped in 2 sessions, well okay. However, I still haven't received either one of them. The first order contained a dress that I needed for a special occassion, so I decided to cancel that one. After a week of sending e-mails and trying to reach Yoins, I finally was able to cancel it. The second order was more for everyday-use. 40 days later, I still haven't received my order. I am trying to get a refund, but Yoins isn't responding to any of my attempts. After all, it seemed to be the perfect site, however it really was too good to be true.
Dear Oete,
We sincerely sorry for your situation. For we can issue this case better, could you show us your order number to us, Then we can check the detail information for you?
Or send email to service@yoins.com, we will replay your email within 24-48H. Or you also can call us directly.
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Please don't worry about that, we will provide you a proper solution.
Looking forward to your kind email reply.
Wish you a nice day.
Yoins Team
1st time buyer I just received my package it took like 2 weeks i was lil worry cuz i didn't receive a trackers number but i am soo happy i love my outfit i will deff be ordering more, Thank you
Dear Cathaleen,
Thanks for your order and feedback. We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. The standard air mail can not be tracked. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
First time I have used this company don't think I will be using them again. Made an order on 5th July and money was taken from my account straight away. The confirmation email I received from them stated my order would be here on 17th July by the lastest as the shipping method I used takes 7-12 days. It is now the 13th day and my order is still being processed and hasn't even been sent for shipping yet. I have tried contacting them by email multiple times and also by the live chat on the website (which appears to be fake as it just takes you to another web page stating they are busy and not to a live chat). Not impressed at all. I am now out of pocket with no items to show for it and no one from this company is responding to me. I would advise to buy your items from somewhere else.
Dear Kaitlin,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
If there is a emergency, you can call us directly: 00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Looking forward to your kind reply.
Best regards,
Yoins Team
There is a wide range of clothes and swimwear which are so beautiful and chic. I love Yoins because also the prices are good and nothing is too expensive. In addition, customers service is really kind and can help you wherever you want.
Dear Eirini,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
I'm so in love with Yoins, they're one of the best brands I've ever bought! I loveeeee how the clothes are so comfy, high quality and cheap!
Dear Patricia,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I didn't expect such high quality clothing for such a good deal. Yoins has nice clothing that is so similar to high-end brands for a fraction of the cost! It all fit perfectly and arrived fairly fast to the US. 10/10 would recommend ordering from this company (:
Dear Kristen,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Everything that recieved came on time, fit well, looked liked the picture, and didn't feel crappy on my skin. You can never go wrong with cheap ans cute clothing.
Dear Unique,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Quality clothes terrible and when you want send them back you CAN'T! You have to send them a milion pictures why you want send them and you just cant return cos you dont like them! And return costs you a lot on postoffice! Never order from them!
Dear Natalia,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. Here is the link of return policy https://www.yoins.com/Yoins-Return-Policy-a-20.html, you can get more return information by checking it. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
He pedido solamente una cosa y resulta que cuando la pedí había de mi talla y a medida que pasaban los días les mande un correo y me dijeron que no quedaba el producto que yo había pedido, que si quería esperar o me daban el dinero que gaste. Decidí esperar pero resulta que todavía no me ha llegado me sale que lo he recivido y no es así, volví a escribir y me dijeron que mi pedido no tenía número de seguimiento entonces no podían ver dónde estaba mi pedido. Experiencia muy mala
Querida Carla,
Lamentamos causar algunos inconvenientes debido a la falta de stock. Podemos entender totalmente su mente en este momento. Hay un artículo caliente-venta en usted orden. Estamos mejorando esto y ofrecimos la condición de la acción en el paquete del detalle del producto, de esta manera, usted puede saber si el artículo está en la acción o hacia fuera - de - acción cuando usted elige el tamaño. Espero que puedas entenderlo.
Nos estamos mejorando y crearemos una mejor experiencia de compra para usted. Si usted tiene cualesquiera investigaciones o problemas, por favor sepamos, nosotros intentará nuestro mejor para asistirle en solucionarlos para usted.
Te deseo un buen día. Unesdoc.unesco.org unesdoc.unesco.org
Equipo de Yoins
Adoré toda la ropa que recibí y nada fue distinto a como salía en la pagina.
Me gusta mucho el estilo de cosas que tiene la pagina y estuve muy conforme con la calidad de todo.
Dear Valentina,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Awful quality... horrendous cheap materials and nothing like photos. One dress completely different fabric to one shown. Arrived in a T shirt cotton material and was shown like a satin. Very bad. One dress was so creased when it arrived and is a cheap polyester. Worst internet shopping experience I've ever had.
Dear Nicki,
We are sorry to hear that you are not totally satisfied with our products. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Ce sont des vêtements, accessoires, sacs. A un très bon rapport qualité prix, les vêtements restent peu cher mais beau & tendance a un prix abordable.
L'emballage est vraiment bien comparé a d'autre plate forme, & la livraison est correct.
Dear Emma,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Good quality products, although the service was quite slow. However they have great customer service!
Dear Miss J,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
The website has all the trendy fashion pieces at very affordable prices and gets delivered really fast within 12 days. I will continue shopping from here.
Dear Aarushi J,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I reviewed this great clothes few times in my videos. It is modern, good quality and arrives fast to me every time. Like them! Va Vana
Dear Maja,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olivia,
Thanks for you shopping with us, and we also sincerely sorry for that problems.We will check your order situation for you. Then would you mind show us your order number or email address?
cservice@yoins.com or https://www.yoins.com/Yoins-Contact-Us-a-33.html
Don't worry about that, If there is anything wrong with the products or shipping, we can arrange the refund, resend or return for you.
Your order may be split to two orders in order to you can receive your items earlier.The tracking information is late update sometimes, you can try it later.
Thanks for your kind understanding.
Wish you a nice day.
Best regards,
Yoins Team