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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I have been really happy with the service and the contact team. I had to return some items through no ones fault but my own the clothes were great quality but just didn't fit thank you
It is my first time shopping here i got great customer service. The clothes are wearable like is not bad I personally dig it. Would definetely shop here again.
Dear Lisset,
Thanks for your feedback. Your support is our biggest motivation to improve us in every aspect. (*^__^*)
There are some arrivals for autumn, welcome to order again.
If you have any other further queries, please feel free to contact us.
Wish you a nice day.
Yoins Team
I absolutely love shopping here, its cheap and easy and deliveries are always imaculate and reliable. Only thing i would say is a lot of things are out of stock without warning.
Dear Millie,
We are very happy to hear that you like our products, and we will provide more beautiful and high-quality products for you in future. (＾－＾).
For the stocking problem, we sincerely sorry for your inconvenience caused by it.We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch.In addition, If your order was a back order over 24H, we will email you to know that and ask for your solutions. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Eu ainda não posso falar sobre a qualidade das peças ou sobre a certeza de entrega, pois fiz meu primeiro pedido e ainda não recebi a mercadoria. Mas posso falar sobre o bom atendimento ao cliente.
Pois eu mesma escolhi o tamanho errado das peças. Após perceber isso, mandei email para mudar meu pedido, enconsegui imediatamente. Tive resposta positiva em menos de 24h. Agora é só aguardar.
Caro Giovana,
Obrigado pelo seu reconhecimento do nosso serviço (^ -^)
Nós tentamos oferecer aos clientes produtos bonitos com preços baratos. Estamos melhorando e ofereceremos um melhor serviço e experiência de compra. Permitam que você tenha recebido seu pacote antecipadamente, e gostem tanto deles.
Seu apoio é a nossa maior motivação para nos melhorar em todos os aspectos. Você pode verificar o status do seu pedido por e-mail (service@yoins.com), e nós responderemos o mais rápido possível dentro de 24 horas. Você pode acompanhá-lo em sua conta de interesse. Aqui está o caminho: lista de pedidos do centro do cliente - Enviado.
Te desejo um bom dia.
Cumprimentos,
Equipe de juntas
The items are fabulous, the prices and coupons are amazing too, i'm a little upset my order was delayed and i wont have it on time tho
Dear Christiane,
We are so happy to hear that you satisfy with our products, also we have to apology for the delay shipping.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. We always trying our best to ship the item to every customer much earlier. But sometime the shipping was affected by some unexpected reasons. Such as the bad weather, storm, stock problem, Parcel stacking, etc.
Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
I had nothing but good expiriences with yoins. Love the clothes and they arrive really fast even though I am far away from them. Everything I ordered was just like in the pictures. I hope it stays that way.
Dear Mirsada,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Purchased a top from this company. Colour different and the material was awful. Sent it back and after spending more money returning it they are messing me about with ridiculous excuses for not refunding me
1.) no refund if item isn't returned within 14 days
2.) Must notify them first before returning item
3.) photographic evidence of parcel you send.
4.) Returning item through post office only, not major couriers i. E. DHL etc
4.) The company won't refund money until I inform Paypal that dispute is resolved
Do yourself a favour. Give this company a miss. Lovely website but basically a bunch of crooks
Dear Brendan,
We are sorry to hear that you unsatisfied with our return policy. But you may misunderstand something. Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received you parcel 14 days later. Because the item may be used that will not resell any more. But for some special cases, we will provide a proper solution.
2)The contacting before the return, we need to record some information, then arrange the refund later according to the record. Such as your order number and the items you want to return and the address you should return to. The contacting is necessary for issuing your case better.
3)For providing a better service, we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office, which can avoid costumers paying for too much postage. You can choose the others, It is just a suggestions.
5)We can arrange the refund through you disputed the order. But the dispute will affect the time of refund. For you can receive the refund earlier, we suggest you to cancel the dispute. While if you do not mind the long processing time, all depends on your decisions.
If you have any other further problems, please feel free to contact us.service@yoins.com
Kind regards.
Yoins Team
Yoins has great customer service. They are always very helpful! A great selection of clothing an accessories is amazing! Fantastic prices.
Dear Veronica,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
La commande est rapide, le produit arrive dans l'état c'est genial je recommande! Ce sont de beaux produits ey l'équipe technique répond très rapidement
Dear Chloe,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Worse website to order your clothes on, just delete this app. ITS ALL A LIE! Don't want to go in to detail cause it's making me fume with how much I hate this clothing site. And 3 of my friends have had the exact same issues. DELETE NOW
Dear jessica,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I've already received my first order and have a second one in place currently. I was super skeptical with my first order with it being over seas and I didn't get a tracking number for about a week. However, thru one single email to customer service I realized that one of my items size had been out of stock at the time of purchase. And they were holding my order until it was restocked ( I was too excited to get my order in so they let me exchange for a different color with my size in stock) and I still received my order in the 2 week time frame. Another mistake on my part was thinking since the clothes were coming from China that the measurements and sizes would not be very 'American sized' so I over compensated and ordered larger sizes than what I'd normally wear. Which was not the case when I did receive my order. The sizes are VERY true to their measurement charts. I would have exchanged, but it would have costed me more to returned the item than what I paid for them. So I gifted the ones to some friends that couldn't fit me. And called it a learning experience. With my second order I relied more in the size chart and I'm really looking forward to this order coming in! What did fit in my last order is very nice and as expected. It's a shame to see so many negative reviews on this site when if most people seen thru their own ignorance they could realize it was probably due to user error. Like it was for me in my first order. And yeah, you may see some items on other sites that are probably the original makers of that item... but you are paying for the replica on Yoins! How do you think you get such low prices? Come on people, wake up!
The customer service was courteous and accommodating to my emails and responded within 24 hrs.
Also, the never ending discount codes are great!
Dear Samantha,
Thanks for your comment.We are so happy to hear that you are satisfy with our products and our services.
As you said, Many people always miss to check the products' details, such a the materials, style and size. Then they may get an unfitted one.We suggest every one double check the products' detail before an order for a happy shopping experience. As all the items need to return to China, they feel very inconvenient and constable. For the return, we are working for a oversea warehouse which will convenient the costumers.
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I found a lot of cute dresses for a really good price. However, I noticed one dress looked very familiar. I went to lulus.com and looked up the dress I was thinking of and it's the same exact model in the yoins product picture. Seeing as I already have the dress from lulus.com--my guess is this company is a scam and the "positive reviews" are fake.
Dear Melanie,
Thanks for your attention.
As you said, you saw the same item in different website, it totally shows the item is a hot selling one so that so many shopping website introduce that kind of products.And also, show that we always catching the fashion steps.
In addition. Some items are sole only in our website, and some are introduced from outside.
We are always working for a high quality with lower price items for every supporters.
Best wishes,
Yoins Team
Well for starters, they're a really friendly company. They're clothes are really really unique! Material is great! It surprised me to how good everything was when it arrived
Dear Dylan,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I bought two items in April this year because I had a holiday booked for May. I was absolutely appalled when I didn't have the items for my holiday. I thought I was never going to get them. I recieved them a week ago, in July when they were ordered months ago! I find this abissmal. I was given no reason as to why the items arrived so late on fast delivery. The most I've waited before is 2 weeks and I thought even that was too long!
Dear Erika,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, during the shipping there may delay for some unpredictable reasons.Or something wrong with the stock. Would you mind show us your order number? We will check the detail reason for you. Please do not worry, If the order arrived there too late, we will provide you a proper solution ,service@yoins.com.
Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I ordered 5 swimsuits and none of them fit! The sizes on the bottom or top was either too small or too big. They charged me before notifying me that one of the items were out of stock and the shipping date took longer than usual. I regret buying things on here.
Dear Julie,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item.Our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I have been trying to obtain my correct order and items paid for, and it has been challenging to communicate with someone on this site.
I am not sure if this site is lever or if it is a scam. I will keep reporting until I get my items or money back
Dear Paola,
Thanks for your shopping with our website. Please do not worry. We can check your order for you.If there is anything wrong with your order, we will provide you a proper solution for you. Then would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html. You can contact us by email, live chat or telephone.
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
We are improving and will offer you a better service and shopping experience.
Looking forward to your kind reply.
Best regards,
Yoins team
I don't know where the great customer service reviews are coming from. I bought a dress, that two days later was apparently out of stock. After I had already paid for it. So I had to replace the dress with another one, which as soon as I tried it on, was a complete disappointment. The skirt area fit fine, but the breast area barely covered my nipples. The side cutout in the picture was small in comparison to two massive holes that looked as if they ran out of fabric to finish the dress.
I contacted support to get a refund, sent them a pic, and they basically told me the dress looked on me as it did the model (NOT TRUE AT ALL) and now I have to cover return shipping fee.
Seriously ridiculous company. I'm so angry, and never really want to purchase anything from them ever again.
STEER AWAY FROM YOINS PEOPLE!
Dear Nathalia,
We are sorry to hear that you are not totally satisfied with our products and service.
For the apparent shipping, As there is out of stock item in your order, so we ship the in-stock items to you first in order you can get your items more earlier.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I can not tell how pleased I am for yoin's costumer service, they are so helpful and kind that I am thankful for having chosen yoins to be my first international purchase ever! I am looking forward buying there again
Dear Mariana,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I paid 18 euros of shipping costs for arrive between 3-7 days and I have been waiting for more than 1 month. They do not want to refund the money, they only tell me to write on the web and they will give me a 5% discount. It is not equivalent to the 18 euros that I have paid of postage.
Dear Laura,
We are sincerely sorry for the delay shipping. There must something wrong with your order.The fast shipping always needs 5-8 working days except some unexpected reasons. Such s bad weather. Please do not worry. Would you mind show us your order number? Then we will check the details for you.As your order has delayed so long time.We will provide you a proper solution for you, such as refund you part of the shipping fee.
Please give us an chance to service for you again.
Best wishes,
Yoins Team
Several orders in a few months, very often satisfied!
Most? The low prices!
The site is well detailed and the artice generally corresponds to the photo.
I would continue to order on your site!
Dear Line,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sophie,
We are so happy to hear that you satisfy with out service.And we will continue to improving our service in every aspects as your supporting is our biggest motivation for improvement.
For the return, we are so sorry that the item dose not fit you. Here is a warm tips for products choosing. Hope it can help you.
1)Checking the review of the item to learn about the message of other buyers and What kind of people the the items fit.
2) Checking the material of the item in product's details box. As this is a online shopping, which we can not touch the items, Then we may misunderstand the material of the items via pics;
3)Checking the size details. For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries. When you are clicking the size for your order, please pay more attention to the dialog box, and check the detailed data of that size you chose.If you unclear what size you are, you can measure the size of your own clothes with same style, then choose a suitable one according the size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team