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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I have ordered 2 playsuits I'm really pleased with them they fit as expected. When I wear them i always get asked where I got them from. The only negative is delivery is a little slow.
Very Impressed with the service received from Yoins!
All of the items I have ordered have been great quality and just as they looked in the advertisements. Any queries i have had via email have been responded to and answered promptly... Excellent service.
Dear Carolyn,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them. Https :// www.yoins. Com/new-in. Html
Wish you a nice day.
Best regards,
Yoins Team
I ordered 3 items, 2 cute bodysuits and a strapless bra. When I received the items I was apalled! The body suits were horrible quality - see through. I also ordered a size Small only to receive a size XL and after inquiring I was told that all sizes are in "Asian" fits on their site and if I wanted to exchange it I had to pay the shipping.
The bra was garbage - even if the items fit I never would have worn them because of the poor quality.
Ignore the positive reviews on this site. They are from the people who run this site. Don't waste your time or money!
Dear Danielle,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution. https://www.yoins.com/Yoins-Contact-Us-a-33.html
About the size choosing, you can check the size guide on the website, Here is the link:
Here is a warm tips for size choosing: https://www.yoins.com/Yoins-Size-Guide-a-46.html
1) Before an order, check the review and the size reference
2) Compared with your own clothes, then choose a right size.
Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
If we shipped a wrong size with your order, we can arrange the full refund for you. While if you just miss to choose a suitable one, you may need to pay forthe shipping.
Here is the link of the return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
We are improving and offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I spent a considerable amount of money on clothes from yoins around a month ago. Considering my first order from Yoins. When they arrived only 1 of the 5 items fitted me. Not because I ordered the wrong size, because they are such cheapness! One of the items was damaged, like really bad quality. I emailed them to arrange a return and basically no can do. They told me they where not refunding and it would be more expensive for me to send back so I was told I should try selling my Yoins clothes to my friends. Are you kidding me?! Why would my friends want to buy them when I don't even find them acceptable! Never again! Don't do it! This is a Wish quality site. Not the prices they're charging and no chance of return if they're not good! Chances are they won't be! BAD BAD BAD BAD BAD
Dear Anna,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
For the suggestion, we just hope we can less your inconvenience, sorry for your uncomfortable feeling.We will deal with your case according to the return policy. Here is the link of it: https://www.yoins.com/Yoins-Return-Policy-a-20.html
For the damaged item, Could you take a photo of it and we can full refund for you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I like all the things I can find on this store they are so beautiful, now I'm waiting for an order. I can't wait to wear it.
Dear Carolina,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new arrivals for autumn in our website, if you like them, welcome to order. Https :// www.yoins. Com/
Wish you a nice day.
Best regards,
Yoins Team
I ordered from this website on August 3, supposed to be delivered by today, I havent received anything, contacted them through paypal and they told me that my ordered status said delivered to front door, however, they gave me a completely different order number than what I have on my email. I havent even received the fake order nor the real order, the seller is not saying anything and I hope paypal rules on my favor or I will be money out for nothing. I will never buy from this store again.
Dear Luisana,
We sincerely sorry to hear that you have not received your parcel yet. Please do not worry.We will check it for you. For we can better and faster issue your case, would you mind send us an email to the email address:service@yoins.com? We will provide you a proper solution for you after the situation is confirmed.
If there is anything wrong with your order, we will arrange refund or resend for you according to your demands.
Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html
If you have any other further queries, please feel free to contact us.
Wish you a nice day*--*
Yoins Team
I recieved my garments which were of lovely quality however the sizes were not right for me. I was advised to return the items for exchange of sizes. Yoins were helpful in the steps to do the exchange. Hopefully I will recieve them in time for my holiday next week!
Dear Sue,
Thanks for your feedback.We are so happy to hear that you satisfy with our service.
About the size choosing, you can check the size guide on the website, here is the link: https://www.yoins.com/Yoins-Size-Guide-a-46.html
Here is a warm tips for size choosing:
1) Before an order, check the review and the size reference and size chat
2) Compared with your own clothes, then choose a right size.Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
Hope it can help you.
Sorry again for your inconvenience, we are improving and will offer you a better service and shopping experience.
Thank you for your kind understanding.
Good day(*--*)
Yoins Team
1st time buyer on this site and will not be returning ordered an item checked sizing chart ect it came and is not correct size marked up as corrected but looks like it would fit a child! Contacted them there useless... SIZING CRAP! QUALITY CRAP! SERVICE CRAP!
Dear Jade F,
We sincerely sorry to hear that you total unsatisfied with our products and service. Could you give another chance to issue this case for you? Thanks for your kind understanding.
For the size problem, as there are different style items.So the specific data of the size in different style items is different even with the same size. Here is the link of size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html. While If the size deviation is over 1.5 inches after your measurement, you can contact us and we will provide you a proper solution for you.(service@yoins.com)
If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Easy to contact! I found literally no hurdles in contacting and moreover the person whom i was talking was really kind and helped me really well! Nice site
Dear shubhangi,
Thanks for your support for our service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
W hy i havent recive my two orders yet. Am still waitng u guys are a joke if u can keep ur promise i want my money back
Dear Dabeyba,
We sincerely sorry t hear that you have not received the parcel yet. For we can deal with your case better, would you mind send an email and show us the order number? Then we can check the status of your order and provide the proper solution according the situation.（service@yoins. Com）
Please do not worry.If you do not receive the parcel within the shipping time.We can full refund or resend for you according to your demands.
Here is the links of the contacting and live chat:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
If you have any other further queries, please feel free to contact us.
Wish you a nice day*--*
Yoins Team
Bonjour
Vous avez toujours répondu à mes message via messenger pour me tenir informer
Commande reçue aujourd'hui
Et en plus très satisfaite
Dear Stephanie,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I placed my order on 8 August and it arrived today, so not long at all. I'm very happy with my purchase and will definitely buy from here again. Sizing perfect also
Dear Janice,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new arrivals for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Order was placed on 4th July 2017 and shipped on 14th July 2017. Have waited the full 25 business days and still have not received anything. Live Chat constant just says "please just wait another 6days to see if it arrives!" Utter bull$#*!. Why have time frames if you can't stick to them? Will never order from this site again
Dear Dominic,
We sincerely sorry for the delay shipping.The shipping is 25 working days which is not includes the weekends and holidays.
The shipping may delayed by some unexpected reasons, such as bad weather, the traffic problems, or distribution problems etc. Thanks for your kind understanding.
If you did not receive the parcel till after 2-3 days, please do not worry, we can arrange the refund or resend for you. Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html. The few days can avoid that your parcel was delayed by those reasons and you receive it after we refund you. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
You guys are a joke! I ordered 3 weeks ago & still haven't received anything! I had to contact you to find out you were apparently out of stock I received no communication about this! I'm still waiting! I will never use your website again! What a rip off!
Dear Simone,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand. https://www.yoins.com/Yoins-How-to-check-the-stock-of-items-a-93.html
For we can deal your case better, Would you mind sending email to service@yoins.com? or using the live chart or telephone to contact us directly? Please do not worry, we will provide you a proper solution for you. Sorry for the delay reply, our team will reply your email within 24-48H.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Thanks for your kind understanding.
Wish you a nice day!
Yoins Team
When I needed to get in contact with them they got back to me straight away and sorted out my order will definitely be shopping bon there site again very helpful
Dear Kylie,
Thanks for your feed back, your supporting is our biggest to improve the services in every aspect.
For the out of stock point, we are sorry to cause you some inconveniences due to the out of stock. There is a hot-sale item in you order. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
I need to return some items that they were wrong size, I have emailed them few times and no reply. Anybody can help me out please?
Dear Derly,
So sorry for the delay reply.As now is weekend, you email will be reply on next working days. Normally, our team will reply your email within 24-48H.
Please do not worry about. For the return of wrong size. Would you mind show us some pics of the eternal packaging and SKU sticker? If possible, also the pics of the Tag size of the item you have received.We will provide you a proper solution for you after the information is confirmed.(service@yoins.com)
Thanks for your kind understanding.
Looking forward to your kind reply.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice weekends.
Yoins Team
I have never ordered from this store before it seems a bit dodgy because they use photos of dresses from other stores and then sells them for a way cheaper price which is kind of weird, idk if it is the same dress as it says it is...
Dear bri,
Thanks for your attention. For the problems you are questioning, here is the explanation of it.
Yoins is a online shopping website. There are many styles of products for every seasons. All the pics of our website was physical shot.
We aim at to improving the high quality and low price to everyone.
For the item, if you discovered any problems with the item you received, please feel free to contact us.We can promise we will provide a proper solution for you(refund, return or resend). Thanks for your kind understanding.
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I orderes few times on this site and i've never been disappointed. The only time I had a problem with my order, I send an email to the company and got a refund. It was pleasant and they were very patient. I just love this company
Dear Jennifer,
Thanks for your support for our service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Disappointed that the advertisements keep appearing on facebook displaying items of clothing that are out of stock.
Dear Julianne,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. There many people interested in the item advertised on Facebook. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
So my first order was one of their bikinis, it didn't take long coming to my front door, about a week it took and I live in the U. K. So VERY impressed!
Cuality of the bikini was far much better than expected as the prices are very low your expecting it to come nothing like what it looks like in the photo, I was so wrong. So thumbs up for that.
Customer service isn't bad they have managed to answer all my questions within the 24hr period they say they would.
BEST ADVICE I COULD GIVE,
They don't do refund, as I've brought the wrong size with one of my orders and I can't cancel it 2days after purchasing it. Also My last item I brought which was the bikini didn't come with any invoice inside the parcel.
SO when your ordering, be 110% sure you've got the right size before you press that buy button =D
Over all I do feel comfortable buying from them in the future!
Dear Lucia,
Thanks for your suggestions.We will try out best to improve that soon.
For the refund, if something wrong with your order before the shipping, we are happy to change the information of the order you. But If the order is shopped out, We so sorry for you demands.If the item does not fit you well after you received it, you can return it to us.And the email may delay the time to receive, next time, could you just call us directly then we can deal with your case in time? Thanks for your kind understanding.
Here are some warm tips for size choosing, hope it can help you.^-*
Checking the size details. For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries. When you are clicking the size for your order, please pay more attention to the dialog box, and check the detailed data of that size you chose.If you unclear what size you are, you can measure the size of your own clothes with same style, then choose a suitable one according the size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html
Here is the hot line of our website:
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
For the invoice, we will provide an Paper version of the invoice only when the costumer has the demands. You can leave a message when you are placing an order, or you also can down load a electronic one by yourself in your Yoins.com. Here is the path: My account- My order-(option)view-download invoice
Thanks for your kind understanding
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katie,
Thanks for your order and feedback. The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose. Sometimes the shipping also will be affected by some unexpected reasons, such as bad weather.We have apeed up and optimize the shipping.
Thank your for your suggestion.
Wish you a nice day.
Yoins Team