On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We monitor reviews for authenticity
Me encanta esta tienda, debo decir que de 10 productos he quedado un poco insatisfecha de 2, lo cual me parece un buen porcentaje.
Los vestidos me encantan, es mi parte favorita de Yoins!
Ordered $300 au worth og clothing. Took the money out of my account only to email me 10 minutes later telling me they've cancelled my order!? Where is my money!
Dear Grace,
We are sorry about your shopping experience.In this case, your order has been canceled by system and the money will the stay on the bank. They will transfer the money back to your account within 7-14 business days. Please don’t worry.
For more details of the order, you can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Have a nice day!
Best regards,
Yoins team
Can't seem to get hold of u as having very big difficulties signing in still waiting for my goods costing g me nearly £40.00 would really like to hear from someone to let me know where it is please
Dear Theresa,
We are sorry to hear that we can not solve the problem for you in time.In this case, could you please contact us to provide the user name which you entered in the yoins.com account, or provide the order number via email(service@yoins.com), or chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) to check the status of your order? We will reply you within 24 working hour. Please don’t worry.
For any further assistance or necessity do not hesitate to contact us.
Looking forward to your kind reply.
Best regards,
Yoins team
I ordered several items, planning to try them on and keep one or two. They were horrible quality and looked extremely different from the photos. Honestly, I can't blame them too much for that because they are cheap and that's a risk for buying online. I decided to keep one and return the rest...
OH MY GOD! I cannot even begin to explain the amount of hurdles you have to jump through to return something. They REFUSE to give you an address. I had to Chat with them and they told me I had to email and kept saying couldn't I change my mind... NO! They were the ugliest dresses I've seen and the total cost me $150 worth of clothes. Then they told me to email customer service. Still no address...
I emailed. Two days later they responded with a condescending email about properly picking a size, like I'm a child who doesn't know my own size.
It wasn't the size! They were the weirdest fit and style ever!
I had to email back detailed information about which ones I was sending back and the SKU number, etc...
STILL NO ADDRESS!
After two days I email again and chat again. The girl finally gave me and address but this is what she said I needed to do.
1. A distinct photo for the returning package
2. Inform us to record that which product you have sent and the quantity.
3. Take a photo to the post receipt and send us.
4. If possible, Please attach a note, including:
-Your order number
-The items SKU number
-Total quantity
-Return reason
WHAT?!?! UGH!
Plus the address is in China which means it's going to cost me SO MUCH to return. Never ever EVER am I buying a single stitch from this store again.
Sticking with Amazon Prime and those wonderful easy to print and usually free return labels.
Dear Mugs,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and products quality. Hope to hear from you again.
Wish you a nice day.
Yoins team.
THE WORST QUALITY OF CLOTHING I HAVE EVER SEEN. ABSOLUTELY NOTHING LIKE DESCRIBED OR PICTURED.
I SENT ALL ITEMS BACK AND PAID £15 AND HAVE COME UP WITH COUNTLESS EXCUSES TO AVOID REFUNDING MY MONEY BACK!
WILL UPDATE THIS POST TO LET YOU KNOW IF THEY SEND MY MONEY BACK OR NOT BUT FOR NOW DO YOURSELF A FAVOUR AND SHOP FROM A REPUTABLE PLACE IN THE UK
Dear Sof,
We are sorry about your shopping experience. If you found out the clothing is different from the website, could you please take and send us some photos to describe the issue? We will compare your pictures with the ones on our website.And we will offer you a reasonable solution after we diagnose the problem.
We will refund any items that you are not completely happy with when you return it to us in the original condition within 14 days after the delivery date. For the hygiene reasons, we can not offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defective. And if you paid by Paypal, you will get the amount within 72 hours. Please check your Paypal account later. (If you paid by the credit card, the refund will show in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.)
To solve the issue please contact our customers service via e-mail cservice@yoins.com.
Wish you a nice day.
Yoins Team
Quick service & communication etc.
Only negative point I have is with my second order, after 1 week I received notice of item that I orderes being out of stock. That is a big delay. So that could improve.
Overall satified
Dear Ellen，
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is more large than our inventory.
To improve this issue, we showed the processing time on the page of every item. You'd better choose the item which is instock. For the restocking items alway needing much longer processing time than others.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
Do not buy off this company it's a con. I ordered of here spent over £50 took weeks to get my order when I got my order I wasn't happy with the quality of clothing so I sent them back. It cost over £10 to send the clothes back to China. It's now been about 3month since I sent them back and I'm still waiting on a refund. I have contacted them and they keep saying it's delayed in transport (lies) they just don't want to give me a refund. I will never buy from here again it is terrible! Do not be fooled with their cheap prices
One of my tops was out of stock so my order was taking bit long so emailed asked them to remove the top which in one day they replied removed the out of stock top from my order n sent parcel came very quickly after and I was pleased with the service and my items fitted nicely n nice quality will be buying from here again
Dea Marsha,
Thank you for your kind words and sharing your thoghts with us.We are delighted to hear that our customers are happy with the service we provide.
For the stock problem, we showed the processing time on the page of every item. You'd better choose the item which is instock. For the restocking items alway needing much longer processing time than others.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
Hopeless case. Took a month and a half for order to arrive with no help at all from customer service. Once arrived the clothes looked nothing like they did in the photos so dissapoiting. Sent back and had to pay 10 shipping myself even though I waited so long for them to arrive- no form of compensation, horrible service. Horrible site. Stay away.
Dear Chloe,
We are sorry to hear that the items did not work out for you. We surely do our best to list the necessary information such as material and measurements in hopes to give an idea of the fit and feel. Nonetheless, we're sorry that it still did not work out. As we are always looking to improve, we greatly appreciate the review.
This is link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
If there is anything in particular you need any help with, we'd love to see what we can do for you. Feel free to Message us if you'd like any further assistance.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
I received an email to say my parcel was delivered, however I have not received anything. Have emailed with no response
Dear Gemma,
We sincerely sorry for the delay response as there are too many emails to reply recently.
As we can not find your order information here, Could you contact us via live chat ro telephone directly?
This are the link of contacting and telepne number:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Looking forward to your there reply.
Best wishes,
Yoins Team
Muy mal servicio, hice dos compras y una me compran el producto y después me avisan que no tienen en existencia que me tengo que esperar 30 días a que llegue.
La segunda compra pasaron más de 40 días y nunca me llegó el producto. En ambos casos solicite el reembolso del dinero y no me lo hicieron completo, nunca me regresaron los gastos de envío que pague, solo me reembolsen el costo del producto.
Querida rosa
Gracias por tomarse el tiempo para escribir una revisión. Para su caso, si la orden es cancelada por la razón de fuera de stock, lo emitiremos con reembolso completo. Puede enviarnos un correo electrónico con la información detaied de su pedido, vamos a comprobar y le proporcionará una solución adecuada para usted.
Este es el enlace de contactar: https: //www.yoins. Com/Yoins-Contact-Us-a-33. Html y la dirección de emial: service@yoins.com.
Mirando hacia adelante a su amable respuesta.
Atentamente,
Equipo de Yoins
The prices are great. Shipping fee is little which is very nice and the order comes in pretty fast. With all my purchases I was very satisfied with my products
Dear diana,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Yoins.com again soon.
For the size, It is a little different from your size.So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link of size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html
You can get more information on the size,
We appreciate your support.
Yoins Team
Ordered a dress from this site and apparently according to the measurements on the page I am a UK size 0-2, when in fact I am a UK 8-10 so there's the first issue. Upon arrival before I even took the dress out of the plastic packaging I could tell it looked nothing like the online images, the material was shiny and silky and despite ordering a 0-2, I tried it on and it was at least a UK size 12. The sizing is absolutely ridiculous and the quality of the clothing is awful! The images online should be replaced with actual images of the clothing - see then how many people buy the product!
Dear Lydia,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
We at Yoins.com provide a clear and easy to use size chart below our item description on all product pages. We ask that customers use their correct measurements compared with our chart to check the correct size before ordering. And all the picture of the products are shot under the real items.
We offer all our customers refunds or returns in line with our policies. Please see here for more details: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Please feel free to contact us and we will offer you a solution that will meet your satisfaction.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Yoins Team
Lovely service great team and wonderful clothes. I asked for some information about where my order and they responded the same time very kindly. The dresses were amazing great job
Hi Anna,
Thank you so much for your kind words and for taking the time to share them with us!
We greatly appreciate your positive feedback, as it is always good to see when our members are pleased with our products and services.
Wish you a nice day.
Yoins Team
Don't make the same mistake I did by ordering anything from this site! The quality of the products (when they finally arrive to you) is terrible, it's not even worth the discounted prices. The size and fit of the clothes is awful and good luck trying to get a refund. I have spent weeks trying to return the goods and I've never come across such an appalling service where their advice is "why don't you sell the items to your friends?" I'm shocked by this company, thinking it was reputable and now I will warn everyone away from this site.
Dear Jodie,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
As that you refered to, we can arrage the refund if our product have any problems, after we confirm the situation, we are always providing a proper solution. But sometime, we need some time to processing this steps.
Link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
About the returning, you can check more details on the link.
We apologize again for any inconvenience or confusion this has caused. However, we hope this helps clarify.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best whishes,
Yoins Team
They never sent me the items. It has already been 4 months.
I complained and everything.
I didn't get the refund.
They cheat. Don't waste your money.
You will never receive anything
Dear jninja,
We are sorry that you are experiencing issues.
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
Would you mind sending us your order number and the email address? Then we will check the order's details for you.
cservice@yoins.com
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Please kindly reply to us there and we will find a solution for you.
Best regards,
Yoins Team
The only reason I'm giving 2 stars is because the item arrived in the time it said it would.The quality and sewing was the worst. If you want good clothing do not use this site.
Dear annette,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Yoins strives to give our customers the best quality clothing at the lowest prices.
If you noticed some quality problems on our products or you think the items are different from the pictures, we will shoulder the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours.
Looking forward to your there reply.
Cotacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team
The delivery of the product was good.
The price was cheap however the clothing did not look as good as the pictures. I bought two dresses, one was really nice and fit ok, it was very cheap so I don't expect too much. The second dress was so pretty and very cheap as well but at the front it is too short - and too short means you can see my knickers! If I bought a larger one though it would be too big.
I won't be ordering again online.
Dear Sonia,
Thank you for sharing your feedback with us!
We're sorry to hear that some of your item did not work out for you. We surely do our best to list the necessary information such as material and measurements in hopes to give an idea of the fit and feel.
Nonetheless, we're sorry that it still did not work out. As we are always looking to improve, we greatly appreciate the review. We will be sure to let our Buyers and Design Team know your thoughts and feedback. Thanks again for taking the time to share.
We genuinely appreciate it!
Yoins Team
Mejorar la calidad de las prendas, mantener tallas universales ya que todas las tallas se confunden y en la tabla no estan bien puestas. Diseños de sueño.
Dear Jackeline,
Thank you so much for your suggestions.
We are sorry to hear that you are not totally satisfied with the quality of our product. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution.
About the size choosing, you can check the size guide on the website, Here is the link:
Here is a warm tips for size choosing: https://www.yoins.com/Yoins-Size-Guide-a-46.html
1) Before an order, check the review and the size reference
2) Compared with your own clothes, then choose a right size.
Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
Hope it can help you.
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
It was my first time ordering from them. Quality of the clothes is bad, bad. It seems like they use another website of clothes and copy it. And they do not except returns. It was shipped from Singapore. Never again I would order anything from out of state.
Dear Tina,
We sincerely sorry for the return problem. All the items are shipped from China. YOINS is a Chinese online website, you may misunderstand something.
For the return, in order that we can better to issue this case Systematically. Would you mind to email service@yoins.com, and provide us the picture of the package and the SKU sticker?
Could your clear which items you want to return and your order number? Please list the reasons, are there the quality or size or color problems? Then please show us the screenshot of the problems.We will issue the case after all the information is confirmed.
Here is the link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Wish you a nice day!
Best regards,
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sara,
Thank you for your feedback.
We are so happy to hear that you are satisfy with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future. In addition, we prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team