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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I love that most of the products go up to a size 16 Plus, and I love the quality of materials used and how friendly the help team are if I have any issues I've bought at least 6 items already and I'll continue buying with this company
Got two tops from them delivery was a long time but to be expected as it's coming from China. The quality was better than I expected bought them to wear to work now I don't want to as it will ruin them will deffinetly order again
Dear Lisa W.,
Thank your for your comment.We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.
And we will provide more beautiful and high-quality products for you in future. We look forward to your visit again.
Best regards,
Yoins team
DO NOT ORDER! This company is bogus. They sent me items which bore no resemblance whatsoever to the pictures on line in colour, style, size and especially quality. They sent seemingly random articles that looked like they were made by 10 year olds in a learn to see class in Asia. And good luck with returns! These scammers need to be arrested.
Dear Toni L.,
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows on line, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
Kind regards.
Yoins Team
Never buy from them. I bought few products and some of them was defected and I sent it back. They said they will make refund of my money. But I never sow my money again. THEY DIDN'T BACK MY MONEY + I had to pay delievery to send back defected products. They cheat me badly.
Dear Lucy L.,
We are sorry to hear that this misunderstanding caused.
The order refund will pass two steps on the process - our website and paypal /issuer, and the final successful time depend on the bank.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to confirm the issue?
Kind regards.
Yoins Team
Poor service still waiting for my order a month later tracker continually says processing but took money straight away big scam! Emailed to query where my order is and no reply absolute joke!
Dear Rebecca,
We are sincerely sorry for the delay reply for your email.As these days are our national days and festval holiday, so the reply of the email is delay.We will reply your email soon.Or you can contact us via live chat or telephone:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
Terrible customer service!
I received a defective product, without symmetry and wrong stitches. I had to pay my shipment to return the product, and when I asked for my refund they mentioned that I was going to be a partial payment. I ordered the product for my Birthday with a month on anticipation and the product didnt arrived on time. I have tried different online clothing store but Yoins was my worst buying experience.
NEVER BUY FROM THEM!
Dear Alexia,
Thank you for taking the time to write a review.
Would you mind show us your order number and the pictures of your problem item? We will further check it and try to find a better way to assist you.
This is the contacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are looking forward to your kind reply.
Best wishes,
Yoins Team
Had bought a few things and had to return due to sizes but they were very quick and helpful which always makes the hassle of returns a better experience!
Dear NAOMI,
We are sorry that you are experiencing the return issues and thank you for your feedback.We are glad to hear that you had a positive shopping experience with us.
If you have any other further queries, please contact us via live chat or email and we will see what can be done to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Have a nice day.
Yoins Team
As soon as i placed my order, they took the money right out of my account, my order is still in processing, and now they are saying its backorder. I cant get ahold of anyone to get a refund. So its safe to say i got got! $#*! yoins!
Dear taylor,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system needs time to process the data, so that we can not inform you at the purchase time. We sincerely apologize for the inconvenience caused.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
I brought 3 dresses off YOINS. This cheap online shop is the worst online woman's clothing store that i have ever brought from. I know it's really cheap but you would think if your gonna pay $20 for a dress you'd expect to at least be able to wear it a few times before it gets discolored from washing it. One of the dresses i wore ONCE and when i washed it like how I always wash my clothes when i went to go put it on its like the back shrunk. I was so disappointed and upset i thought it would be nice to warn other people from Australia! The other two dresses look so disgusting they don't look good on. I almost feel like the site had some fake reviews. If your someone like me a stay at home mum atm dont bother wasting your money. I only brought because of the reviews and the photos are so deceiving.
Dear Phoebe，
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
I ordered from here before reading reviews. They cancelled my order and didnt refund the money! SCAM website
I decided to use this company as I liked the look of the clothes. I knew the quality would be a risk and as it was cheap thought it would be worth the risk. I wanted some bits for my boyfriends birthday and also a little additional present for my friend. It had told me that I would receive my clothes in 10 days time. On the day it was meant to arrive I got an email saying that 1 of the pieces were out of stock. And did I want to get a refund or a store credit. Annoying as I have to wait about 2 more weeks for the other teams I ordered. So thats a month in total to have to wait for a clothes delivery. Personally I think thats pretty ridiculous. NO impressed and not sure I'll be using this service again.
I just received my sweater and OMG! Nothing like the picture! Very, very poor quality. I see clothing like this in the asian stores around town for $5.99!
Never again! Buyer beware... not worth the cost! Better off buying at your local swapmeet...
Dear Kimberly x.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again.
Best regards,
Yoins team
SO BASICALLY YET ANOTHER ASIAN SCAMMING CLOTHING BIZ! JUST QUIT WHILE YOUR AHEAD! CANT FOOL ME! I HAVE BEEN "HAD" BY WAY TOO MANY OF THESE TYPE BUSINESSES! BUYER BEWARE!
Dear Terri-Lynn H.,
We are sorry to hear that you had a bad experience about shopping with us.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi? groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue?
Wish you a nice day.
Best regards,
Yoins team
I bought a mini dress.The Customer series communication the delivery time & the dress & the quality are excellent. The dress is gorgeous & I will be ordering again. I am UK Medium(12) make sure you check their size chart & take you own measurements & order the correct size. They are pretty accurate, Thank you very much
My order No is *******
Priyani
London UK
Dear Priyani,
Thank you for your sharing.
We are so happy to hear that you are satisfy with our products and our services. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future. In addition, we prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Wish you a nice day.
Best regards,
Yoins team
Dont go near it with a barge pole the stuff looks good but it is rubbish and the sizing is a joke and whats this about when you try to return your items you have to send them a photo they are cheats
Dear AGNES，
We are so sorry to hear that you are not totally satisfied with our products and return policy.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
The step above is needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Best regards,
Yoins team
The money got taken out of my account and no items turned up over 3 weeks after, worst website to order from.
I placed an order on the 18th August, paid £2.41 shipping fee, "expect ship 18/8/17 - 5/9/17" - they took the money from my account on the 18th August - very quick - however, had an online chat with them on the 5th Sept to find out where my order was, to be told it was sent via standard shipping on the 22nd August and would take 7-25 days to receive from the date it was shipped. Still no sign of my order, so 14/9/17 I emailed them asking where my order was, they replied 15/9/17 to check the delivery address, it was correct, and to check with my local post office as to the whereabouts of my order - rang the local post office, who said it's impossible to locate a package without a ref./tracking number, so... emailed Yoins back again, same day, to ask for the tracking details, got no reply. Re-sent the email again today (18th Sept) still no reply. Have also raised a dispute via PayPal, asking for a refund for the goods I've not received, to which they've not responded to either... DO NOT ORDER FROM THEM, THEY TAKE YOUR MONEY THE DAY YOU ORDER, DELIVERY LEAD TIMES A MONTH WHICH IS RIDICULOUSLY LENGTHY (ESPECIALLY WHEN YOU'RE PAYING FOR DELIVERY, IT'S NOT LIKE IT'S FREE!) & THEN THEY DON'T REPLY TO YOU WHEN YOU'RE TRYING TO FIND OUT WHERE YOUR GOODS ARE OR WHEN YOU ASK FOR A REFUND.! SO, IF YOU WANT TO HAND OVER YOUR MONEY & GET NOTHING... I'D RECOMMEND A DONATION TO A UK CHARITY INSTEAD:-/
Dear karen,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, we apologize that you have to wait.In addition, maybe the delay delivery were caused by some unpredictable circumstances. Thank you for your cooperation so much and we do our best to check and solve the problem for you.
We are so sorry for all the inconvenience we caused and we try our best improve the service level. Hope to hear from you again.
Best regards,
Yoins team
As this was my first time ordering from Yoins and didn't want to waste to much money if they weren't any good, I just ordered a playsuit and denim shorts which are both perfect size and desciption... Will definitely be ordering more next time..
Dear Lyndelle，
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
I ordered one shirt from this company and chose the standard shipping. It has been over 18 days, which is the longest wait time, and it still has not arrived. When I called to inquire about this, no one can give me and answer or even a tracking number. Do not shop here
Dear Cali,
Thank you for your feedback and we sincerely apologize for the inconvenience caused.
We are sorry about that there is no tracking number for standard shipping method.And the shipping time is different from each countries. More details about the international deliveries, please refer to link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
Due to the time difference between the countries, maybe you called us without working time. How about to wait until the due day? If you still not received the package until the due day, we promise we will offer you a reasonable solution. We apologize that you have to wait and we try our best to improve the service level. Hope to hear from you again.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I apm contacting ebay & amazon on howcthey conduct their business
Dear Debra,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.
More details about the return policy, please refer to the website, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mica W.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and your approval of our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team