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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I ordered a gift for my wife's birthday from Yoins and it arrived exactly as described. The customer service was friendly, the delivery was fast, the price was reasonable - I really dont know from where all these negative reviews come from, but I am happy with the service provided.
I ordered a sweater received it in less time that was told and the fit and quality was perfect. Already have 3 more items to order
Dear Rav D.,
Thank your for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered some clothes for my daughter. They took payment from my card making bit £10ish short. They keep saying that have not received my payment despite me copying it into my email from my credit card company. They seem to have no intention of refunding this or even looking into it.
I would not buy from these!
Dear Kay H.,
We are sorry to hear that this misunderstanding caused.
As the order payment pass two steps on the process - the bank and our website, maybe there was a mistake caused between these two systems.
In this case, could you please provide your order number via message or email to check that? You also can check the status of your order according to the path,”My account-View order-Order status”. Moreover, you can call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
We hope that we can build a good communication to solve the issue.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered 3 dresses took my money and never received my dresses had to contact Paypal to get my money back
Dear Del W.,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.
We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered 4 items months ago and after being told they were all out of stock and they asked me whether I wanted a refund or whether I wanted to buy something else. I opted for the refund. I then got an email to tell me that they had split the order and that 3 of the items had been shipped which shocked me as I had opted for a refund. I received a parcel but it was not the 3 items they had told me they had shipped it was the one that was supposed to be out of stock and would be sent when it was in stock. I don't think these people know what they are doing and once I receive the rest of my items (which they have my money for) I will be deleting them from my email contacts and NEVER buying anything from them again.
Dear Shirley L.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for that we can not process the order as you opted.
There are maybe some mistake between us. You ordered four items and them have been divided into 2 packages. May be you got the other package first which was including one item.
However, we are sorry for all the inconvenience this has caused you.
Have a nice day.
Kind regards.
Yoins Team
The prouduct is amusing. I love them and I get so many complements. Everytime I email them they email me right a way I really love this brand. Thank you
Dear Maryam g.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I purchased 3 purses from Yoins and I got them in less than a week. The packaging looks so professional and the purses looked way better than expected. I fully recommend Yoins for high-quality products and fast shipping services.
Dear Kate W.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Three items ordered
Money immediately taken from
My credit card
Items been on dispatch for last 4 weeks
No sign of them arriving
No way to contact the company
Please don't waste your money with YOINS
It looks sadly like it's a scam
Dear Allie s.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.
We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
Horrible service. Actually will continue to buy from them if they reply to my queries. Wrote to them a few times but never once they replied. Those guys who gave good ratings for their service may just be rated by the staff themselves (at least that's what I thought).
Dear My R.，
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time and the vacation period, lots of mails and orders piling up.We do our best to clean up the backlog of job.We sincerely apologize for the delay in replying to you due to Chinese holidays.
If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused.
Have a nice day.
Kind regards.
Yoins Team
I sent several emails and had no answer. My credit card didn't go through, then they offered me the option to pay via paypal, I paid, the payment was successful and discounted $152 from my account. But when I login in the website it says that the payment was declined and the second order was closed by them. I'm not happy with the situation cause the paypal account says the money was unclaimed by then, and they do not answer at all so there is no way to claim it.
Dear Juliana d.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
In this case, could you please contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order directly? We will answer your confusion.
Hope to hear from you again.
Kind regards.
Yoins Team
But they are so late I ordered items before 2 weeks and till now I didn't receive it. Maybe I will write a review after I receive them to tell u about the quality
Dear Huda d.,
Thank you for your comment.
Due to we are not responsible for transport.And we ship the order by the logistics company.So that we can not control the delivery time. But we will be responsible for your order.
Please feel free to check the news of your order. Hope to hear from you again.
Kind regards.
Yoins Team
My item arrived and it was exactly as the picture described. I live in South Africa so I was a bit weary about ordering online. The customer service is on the ball, they reloaded my address was wrong and contacted me in order to change it, which I thought was professional. They could have just sent the package. Im very happy with my purchase. It did take a while but anything shipped to South Africa takes a while. I still have pending orders but Im sure I will be satisfied. Thank you Yoins!
Dear Sarah P.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ordered a few times and they did me over both times. They dont answer emails customer service is a disgrace. They cancelled my second order and never gave me a reason why. Tgry only said they would refund me... WELL instead of refunding me they TOOK THE Money AGAIN out of my ACCOUNT! So they charged me 2 times and Im still trying to get all my money back... BEWARE do not PURCHASE
Dear Jan r.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
The order will be canceled if the date of restock was delayed. Could you please contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order directly? Hope to hear from you again.
Kind regards.
Yoins Team
I would recommend YOINS. You get what you pay for. Shipping took a bit long but it was worth the wait.
Dear Elaine v.，
Thank your for your comment.
We are happy to know that you are satisfied with your purchase. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered a jumper shown on Pinterest (if I was Pintrest I'd remove this site) looked a lovely colur pink for £15 plus £4.90 postage. It arrived about 2 weeks later. I couldn't believe what I saw when I opened the parcel. To begin with. It was a revolting shade of pink bit like s well boiled prawn, nothing like the photo on their website. Secondly it was so creased I could have never got them out. Thirdly the quality was the lowest grade I have ever experienced the fabric cut EVERYTHING! Primark seemed like Haute Couture in comparison. So I contacted them to return it for full refund. It took several days and I has to send photos of it before they gave me a return address. This turned out to be in China and was going to cost me over £12 to return It! So its gone in the Charity bag and I think they will have a job to sell it for two pounds. I would avoid this company along with another called Floryday they are of the cheapest Far Eastern trash you can ever wish to se!
Dear Beverley,
Thank you for taking the time to write a review.We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Regarding the return, as we have not a oversea wareshose by now, so the items need to return to China. While we are working on that and convenient to the return.
If there are so many problems on your items, we can arranged the full refund or return for you. Could you contact us via email, live chat or telephone and prodice us more details of the problems? We will find a way to assist you.
Looking forward to your there reply.
Best regards,
Yoins Team
I'm scared for the shipping take more than 5-8 days when i need my dress in 10 DAYS! And that the dress you be a knock off
Dear jadyn,
Thank you for taking time to leave a review.
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time. The shipping time is 5-8 working day which is not include the weekends and holidays.
If you have any other further queries about the item, please feel free to contact us.we will do out best to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team
Awful service! My items haven't been delivered. My money has been taken from account. No responses to my emails or phonecalls at all!
Dear Louisa,
We are sincerely sorry for this delay reply.As these days are our national day and Mid-Autumn festival holiday.We will reply your email soon.
In order to better issue your case, would you mind live chatting with us and providing your order number &email address.We will very appreciate if there is a simple question description. Then we can check details and find a way to assist you. Looking forward to your there reply.
Have a nice day
Yoins Team
I was skeptical at first but I'm happy I have finally found an honest website with quality products and accurate size charts. The clothes are adorable!
Dear Sarah M.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ordered over three weeks ago, Have yet to receive my order or any kind of reply to my inquiries. I have sent emails, and facebook messages trying to get information on my order and still nothing
Dear Katie S.,
We are sorry to hear that.
Due to the last few days are our public holiday, we can not reply you in time.We apologize that you have to wait.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order?
Best regards,
Yoins team
Very helpful and responsive service. Loved the product
I thought the order would take less time so they helped me all along the process.
Good price for quality.
Dear Marta M.,
Thank your for your comment.
We are happy to know that you are satisfied with our service and product. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ljuben G.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team