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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Hace una semana que realice mi compra y el pedido aún no ha sido enviado, eso es un mal servicio comparado con otras tiendas on line como SheIn que en menos de 10 días naturales el pedido esta en la puerta de mi casa con domicilio en México. Espero que no tarden más si no tendré que cancelar mi compra y me preocupa no recibir reembolso alguno, ya que envíe un mensaje y no respondieron.
I ordered 3 items & received within a week. One item was too large (all the same size), 2 of the items fitted perfectly.
My only issue was having to pay for returning the item that didnt fit!
Communication with the company was fantastic & I was able to contact them easily.
Will definitely purchase from them again
Dear Claire H.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I have to say I made an order which took a lot longer than it should to be delivered, however I was given a refund without any argument from the company
Dear Margaret S.,
Thank you for your comment.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation.We are sorry to cause you some inconveniences due to the out of stock.
Have a nice day.
Kind regards.
Yoins Team
Placed an order, no conformation bij email, no reply via contact... nothing! Bad feeling about this company
Dear Carmen S.,
We are sorry to hear that this misunderstanding caused due to delay replying.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and product quality. Hope to hear from you again.
Kind regards.
Yoins Team
Everything i bout was too big for me even though i had ordered the smallest size and i am not that small myself. I am a uk size 8 and they all were too big. The quality of the items is disappointing and they all arrived with this wierd smell of chemicals to them which was very off putting. Defenitely not worth the price and will never purchase from them ever again. A total Waste of money and you have to pay for the shipping if you return them. They are smart they know their products, thats why they give you hassle for returning them back. Boo yonis
Dear Bahareh s.，
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the size issue, in order to avoid the situation of misunderstanding, we provide size details of the item on the website when you choose the size.We do our best to improve the service level, and welcome to share your suggestions.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I placed and paid for order on 26th sept. 2017, after then waiting and hearing nothing I was informed said item was out of stock and would be sent by 16th oct. I waited, and on 17th wrote asking if item had been sent, I was informed it would possibly be sent 26th... one month later! On 20th I asked for refund, 23rd I got a tracking number saying it had been sent on 22nd! So I am waiting to see what happens... and if this item arrives, or is simply a lie! Disgusting shoddy service!
How can I order anything when your website DOES NOT WORK! Can't pay for anything because nothing goes through! THIS IS NOT PROFESSIONAL!
Dear Jane D.,
We are sorry to hear that.
We have stores on many platforms. Such as the phone APP, Facebook, Instagram and so on. In this case, it may be due to the network, or other factors. How about contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue directly？
Hope to hear from you again.
Kind regards.
Yoins Team
Placed an order 2 weeks ago for some tops needed for my holidays. At the time of ordering it said they will ship next day and never mentioned items I ordered were out of stock and accepted my payment. Its been 2 weeks and stil the items are not posted. Got an email saying its chinese holidays and my items ordered were out of stock and there will be a delay to post them. The company conduct is deceptive and misleading and should they have mentioned there will be a delay to post them and some items I ordered were out of stock initially before they took my payment, I would have not ordered them at the first place.
Please dont waste your time and money here! Its just not worth it. Best to pay through pay pal so in case something happens you can get your funds back. Total scam!
Dear Hasanthi J.,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
We value our customer and hope that we can build a good communication with each other to solve the problem. You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you again.
Kind regards.
Yoins Team
Ordered 7 items on October 6th and paid for expedited shipping. How is it possible that every item is SOLD OUT and yet it is still being sold today? Why are you selling items that clearly are not available and taking immediate payment for items you are unable to deliver when promised? How long can a Chinese holiday be? I doubt this is a new holiday and should not be used as an excuse for poor service.
Dear Janet M.，
We are sorry to hear that.
We totally understand your mind at this moment. And we sincerely apologize for the delay shipping to you due to the out of stock.We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope your understanding.
You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Have a nice day.
Kind regards.
Yoins Team
I have ordered multiple times from here and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions.
Dear gabriela c.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Still not received jumper and no communication after asking. Beginning to think website may be dodgy. Unimpressed. Just hope WHEN I receive I like because the thought of returning I can only imagine
Dear Sue J.,
We are sorry to cause you some inconveniences due to the out of stock.
We totally understand your mind at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope you can understand.
You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you again.
Kind regards.
Yoins Team
My items finally arrived after 11 days and me chasing them.
Now when they dont fit and I would like to return them I am expected to pay a minimum of £20 to return items that cost me £15? What an absolute joke.
Do you not realise nearly ALL clothing merchants nowadays provide A FREE return. I certainly
Would never use them again or recommend to anyone. Now I am out of pocket and with items that dont fit me.
The quality of the clothing was awful too... like polystyrene
Dear Charlotte C.，
We are sorry to hear that.
If there are any quality issues with your purchase, please take and send us some photos to show them.We can provide a free return for them. But without the quality problem, we are afraid that you may be needed to pay the return postage.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve the issue? Hope to hear from you again.
Kind regards.
Yoins Team
I just want to know WHY u have cancelled my Order? I didn't order u to do so? I paid it by credit card NOT pay Pal
Dear Suzie C.,
We are sorry to hear that this misunderstanding caused.
In order to avoid more unnecessary misunderstanding, the system will cancel and arrange a full refund to you if the order was delay the expected delivery date.And we will inform you via email.
As you paid through credit card, the refund will be showed in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check that? Hope to hear from you again.
Kind regards.
Yoins Team
I bought and paid for 2 jumpers from the yoins website on 9 September... after a couple of weeks i checked in to see how my order was getting on as thought should have been delivered by then... no, item sold out apparently... not that this was mentioned when i paid for them, they took my money quite happily! Items back in stock on 17 October i was told, will be shipped then... i log ion today to see this is still not shipped and saying sold out... will they continue to say sold out will ship soon while keeping my money but never actually sending the items?
Dear Emma P.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contacted us, we will respond you as soon as possible.We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
I bought a jumper loved colour perfect size good communication great service will definitely recommend and be useing them again
Dear Karen B.
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I purchased three sweaters from Yoins and they arrived on time and were exactly my size. The customer service was great throughout the purchase. I'm very happy I did business with these guys.
Dear Desmond G.,
Thank your for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Yoins team
I ordered some beautiful sweaters for my kids, the order arrived earlier than i imagined. I love everything about the sweater; the color, thickness and quality. Thanks you so much.
Dear Jessica G.,
Thank your for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ordered arrived in 3 days. Quality is good, style is the best I feel so sexy and beautiful and I have lots of complements and size is fit perfectly as expected. Just love Yoins products.
Dear Delma S.，
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I received a sweater I ordered in the wrong color. Have been online for the past hour trying to get this cleared up. The system won't allow me to log into my account or use the "Forgot Password" option, as the system keeps saying my e-mail is already in use. I suppose I'm stuck. Store needs an 800 number so customers can call.
Dear Adrianne H.，
We are sorry to hear that.
There is maybe any mistake in your account.In this case, could you please contact us via email (service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue?
In addition, there are more inquiries by telephone, you can try more a time or contact us via chat line, or email, we will respond you within 24 hours. Please don’t worry.
Have a nice day!
Best regards,
Yoins team
Well... I placed an order with yioins and thought of checking the reviews after I proceeded with the payment... After reading all the negative reviews I immediately thought of cancelling my order before it's too late... I found the phone number and called to proceed with the cancellation. Because of all the negative reviews and the comments stating that no one responds to the emails or phone calls I did not have any expectations that someone would pick up the phone. Surprisingly after the first ring a customer service representative answered the phone and guided me through the cancellation process... He was so kind and helpful to the point that I felt bad for cancelling the order! Which I eventually did. Well unsure of if we should really relly to all the negative experiences and not the possitive ones...
Dear Mary s.,
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service. There are many mistakes due to the delay in replying. But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Nat C.
Gracias por tu comentario.
Lamentamos que el retraso del envío se deba a los artículos agotados.
Le enviamos un correo electrónico para resolver este problema.
Hay varias soluciones que puede elegir:
▼ Espera: puedes esperar a que todos los artículos estén disponibles nuevamente.
▼ Intercambio: Reemplazar el (los) artículo (s) fuera de stock por otros artículos válidos.
Guía de tallas: https://www.yoins.com/Yoins-Size-Guide-a-46.html
▼ Cancelar: cancela todo el pedido.
▼ Reembolso: envíe los artículos disponibles y reembolse por el resto.
▼ División: envíe los artículos disponibles y espere el resto. (Y el resto se enviará por correo aéreo estándar, que se puede rastrear de forma gratuita.) Si una parte de los artículos de su pedido está agotada, puede elegir esta opción.
Si tiene alguna pregunta, no dude en ponerse en contacto con nosotros por correo electrónico o chat en vivo.
Si el correo electrónico no fue respondido a tiempo, le sugerimos que nos contacte de nuevo a través del chat en vivo.
Perdón por todos los inconvenientes causados.
Espero que tengas una buena experiencia de compra con YOINS.
Atentamente,
Equipo de Yoins