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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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My items from Yoins which I ordered a month ago are still pending as Processing. Why haven't they been shipped yet? A vey long wait without a reply from them to explain where my items are.
It has taken a week to get a returns address for Yoins to be able to return items. That was all I wanted.
Dear Lynn S.,
We are sorry to hear that you are not totally satisfied with our products.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better.We need to confirm the details before you return your order.In order to avoid more unnecessary misunderstanding in future. May be our services are not very thoughtful so that cause the inconvenience to you.We sincerely apologize for that.
Hope to hear from you again.
Kind regards.
Yoins Team
Cant wait, everything looks so nice on website. Must say I am surprised by the quik response via e-mail. Excellent service. The wait is just too long.
Dear Annelie N.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress. Thank you for your feedback and we are doing our best to improve the delivery issue.
We look forward to your visit again.
Best regards,
Yoins team
Shoddy goods, undersized, terrible customer service and no refund for faulty item. Do not buy form them before reading other reviews.
Dear Susan D.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
In addition, all the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund to you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Besides, You also can apply the refund by yourself via link, https://www.yoins.com/index.php?com=customer&t=orderList.For any assistance or necessity do not hesitate to contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you again.
Kind regards.
Yoins Team
I have to recommend this shop. I ordered lots of things and everything was in excellent quality. You can find there beautiful clothes and lots of cool things.
Dear Terezka S.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Great quality of the items, I love all the items I ordered so far! Everything arrived in great condition and came faster that I expected. I would recommend to anyone.
Dear Astrid C.,
Thank you for your comment.
We are happy to know that you have a good experience shopping with us. Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered items from Yoins on September 30th, and it is November 2, I still haven't received any items! They have charged my account for the entire amount of my purchase but I haven't received anything from my order. I have emailed them 3 times and I have left various phone messages and no one bothers responding back to me regarding my "ORDER PROCESSING" status which is shows on their website. I think it is ridiculous that an account is charge with out even shipping any order items then when you contact the company, there is no answer. I will never be doing business with them again... I just lost $139.00 of my hard earned money and I have nothing to show for it!
Dear Mariana G.,
We are sorry to hear that.
Due to the hot sale time period, and the time difference between the countries, lots of messages and mails piling up. We do our best to clean up the backlog of emails.If you have contacted us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you. Hope your understanding.
Although you have paid, you also can prefer to cancel and ask for a full refund before we delivery the order. Please don't worry.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Ordered stock on 23rd October, had nothing to say it has been dispatched. Tried to call the number and it says 'this is not available' have email but no luck. Quick to talk the money! Please can someone contact me urgently. These bad complaints can easily be resolved if you picked the phone up and advised of an update on the orders!
Dear kirsty d.,
Thank you for your feedback.
We are sorry about the misunderstanding due to the delay of replaying. Due to the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. About the calling, maybe you contact us withour the working time. Could you please try again to call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday). Besides, if you have contacted us, we will respond you as soon as possible. Please don't worry.
We do our best to improve the service level and thank you for your suggestion.
Best regards,
Yoins team
I've bought a good few items from yoins. Overall been very satisfied with product and delivery. One blouse I purchased though ripped at the back on the first day of wearing it. Was a lovely blouse, so was disappointed.
Dear Margaret M.,
Thank you for your comment.
We are sorry about the blouse, in this case, could you please feedback to us via email (service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1)?It will help us to improve our service and quality and we will provide a suitable solution for you.
We are always working hard to provide more beautiful and high-quality products for customers. Thank you for your feedback and your approval and support are the biggest source of our progress.
We look forward to your visit again.
Best regards,
Yoins team
I bought a number of items from this website and it's a scam. They deducted money and I didn't receive any products. I enquired and they provided me no information. They do not respond and very disappointed. Haven't received a refund.
DO NOT BUY FROM THIS WEBSITE!
Dear Jessica H.,
We are sorry about the misunderstanding due to the delay in replying.
Due to the hot sale time period and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.
In order to solve the issue for customers as soon as possible, we have increased channels of the customer service. You also can contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you soon.
Kind regards.
Yoins Team
I love the items I ordered! Everything arrived in great condition and came faster that I expected. I will be shopping with them again~
Dear Kimberly D，
We are happy to know that you have a good experience shopping with us.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I REPEAT DO NOT BUY! This site is a total joke. Their clothes are cheaply made and their package delivery take forever. Do not get scammed from this site. And yes I can say that I was fooled and robbed out of my hard earn money.
Dear Kenny P，
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the details of shipping term, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.
Hope to hear from you soon.
Kind regards.
Yoins Team
I ordered a jumper a month ago and they took my money straight away and I still havent received my item or arefund and I have emailed over 6 times now and no reply! Avoid at all costs - This company is a scam and needs to be shut down!
Dear Holly D,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I have paid for an expetided shipping service and my order arrived 25 days later. This unbelievable! The product was ok and good qualitied but i wanted it for a special occassion and your company was late! Properly you own me 13 euros for the expetited spipping service i have paid but i dont think it is easy to take a refund! You easily received the payment from my account (in only several minutes) but it took so long to answer to my emails and send finally my dress. Your website is good also your products but the service soooo bad!
Dear dimitra p,
We are sorry to hear that.
About the details of shipping terms, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.
Due to the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I will never ever place a order with this company i placed a order on oct 17 2017 and still have not receive my items i emailed them about 5 times no contact number to call only by email after the 5th time of me emailing them i get a back order wtffffffff never again and still no update on the items that are available. Do yourself a favor and find a better website i will call my credit card to reverse the charges asap not worth the worth
Dear marie v,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible. You also can try to contact us via all channels of Yoins to check the update information about your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I placed an order last Monday, 23rd October. I got an email saying they would be in tough but I have since heard nothing from them since despite sending 3 emails and contacting them through Live Chat. I have asked them to cancel the order but haven't heard from them. I'm waiting for my credit card to tell me if they have taken the money. I guess they have an not sent the order!
Dear Sarah R，
We are sorry about the inconvenience this has caused you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered 4 sweaters from yoins.com and paid expedited shipping so I could receive them for my save the date pictures. I purchased them October 8th, as of October 31st, still no items received. The items had to be restocked but when I purchased them, there was nothing signaling they were out of stock. Oh and if only half of your order is out of stock, don't expect them to ship your stuff separately unless you request it. Even then they will keep your expedited shipping! I paid $26 for expedited shipping on 4 sweaters. I will only receive 2 of them because I cancelled the rest of the order due to frustration. They informed me I will not be refunded the expedited shipping because they shipped it expedited on October 26th! Expedited shipping is 5-8 business days! What's to keep them from claiming everything is out of stock just to keep your entire expedited shipping fee? They say it's based on the weight of the products, well I'm only receiving half of the order, the weight was decreased and still nothing! How convenient! I wish I could give them 0 stars! I will not order from here again.
Dear Michelle K,
We are sorry to hear that you have a bad shopping experience from our company.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. Moreover, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, we cannot modify the status of customer’s order at will until we get the permission.Or the system will split the available items and refund the out-stock items automatically if the shipping date which we promised was delayed.
We sincerely apologize for the inconvenience this has caused you. For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
Ordered a dress and received a jumper! Not a problem got online to customer service and it was rectified within a couple weeks. Dress is lovely and good quality well done Yoins will definitely be using you again
Dear Mandie W.
We are happy to hear that you have a good communicate with YOINS after you received a wrong item.
We also happy to hear that you love the dress for the good quality.
Thank you so much for you support on YOINS.
Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Poor quality materials used, doesn't look anything like the glam photos shown on-line, put all 3 jumpers I received in a charity bag! I suppose if you pay peanuts you get rubbish! All made in China, WOULD NOT RECOMMEND THIS COMPANY!
Dear Louise W.
Thank you for your comment.
We are sorry that you had a bad shopping experience with YOINS.
If you find it is different from website, could you please take a photo to show the items? It will help us to improve our service and quality and we will provide a suitable solution to you. After we diagnose the problem, we will give you a better solution than return.
Sorry for all inconvenience caused.
Hope to hear from you soon.
Best regards,
Yoins team
Nice design and the clothes fit nicely! Good customer service too. I sent an email and Yoins replied with great help.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear emma h.,
We are sorry to cause you some inconveniences due to the out of stock.
Due to the hot sale time period, many of
The items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Have a nice day.
Kind regards.
Yoins Team