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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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My jumper and top are lovely the sides are stop one and look amazing definitely going to use again!
I love your dresses your top all of your clothes are so women touch feminity The réception is always like What you show in web site thank you
Dear Manon G.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ordered a blouse beginning of October money taken but no blouse customer service is terrible first excuse was Chinese holiday then item out of stock so asked to change the colour now emails and messages not answered wouldn't recommend this company to anyone
Dear Wendy J.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Due to the time difference between the countries. Hope your understanding.
We do our best to improve the service level and provide a good buying experience for customers. If you have any assistance or need, please feel free to contact us. We hope to hear you again.
Best regards,
Yoins team
I am still waiting for goods ordered and have tried to email - but got no response as yet. The money was taken from my account very quickly
Dear Sue E.，
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you later. Please don't worry.
In addition, you can contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. Besiade, you also can track your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Best regards,
Yoins team
I love shopping in Yoins, because the items are not in the average of Europes style. Especially its provided by good service and accurate tracking service. I am sure my first time shopping in Yoins collection would not have been the last one.
Dear Florence H.，
Thank you for your comment.
We are happy to know that you have a good experience shopping with us. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I have ordered from yoins and always receive my orders at the time they say and as they appear on thevpicture sizes are very close..
Dear Alice M.,
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes for the winter. We are looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
I ordered 14 oct but did not recieve! I contact And ask! 10 days ago they sent an mail as it s in your country, But now 10 days passed but I still did not receive!
Dear Samaneh H.,
We are sorry to hear that.
In this case, could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can track your order according to the path,”My account-View order-Order status”.
Besides, here is the shipping policy, we hope that is helpful for you. Https :// www.yoins. Com/Yoins-International-Deliveries-a-9. Html.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Bought 8 tops from Yoins. Drawn in by cheap prices, photography complimenting the clothes making them look like good to fair quality. The reality, firstly from order and payment, to then actually getting my tops... 3mnths. Thought id never see them.
On arrival, all are poorly made. Same idea as the photos, but definitely not the same. They look home made, edges are crooked and very poorly sewn. Id be too embarrassed to wear out. Sizes do NOT correlate to their specifications. Some fit, others do not.
Basically, dont waste your time or money. Seriously.
Dear jen n.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Wouldn't order from these again. Trying to find an address to return it but no joy, I have emailed them 4 times and had no response.
Dear Diane h.，
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and product quality.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Excellent service, immediately offered to help even though we missed the delivery through our own fault, kept his informed from order through to delivery without even having to ask, items were excellent too, will definitely order again
Dear Colm O.，
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your affirmation is the greatest gift for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
I ordered a sweater from them and they sent it in the wrong color. I sent two emails to customer service which never got answered and even tried chatting and they wouldn't help and told me to wait for email response! Never ever again will I order from this company and will advise others not to.
Dear Jerene J.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
In this case, you can check the status of your order according to the path,”My account-View order-Order status”. Or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
Thank you for your support to Yoins.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I love to shop with them, this is one of this great online stores, i find myself shopping with them all the time, because they are so nice and fast with shipments.
Dear James P.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
5 stars I Can not fault the service and communication between my self and YOINS, I was very satisfied
Dear Christine b.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered 4 jumpers. They are cheap, shoddy horrible bad copies of what I ordered. Not even same colours. Customer service a joke. Want me to send photos, label pics, and pay shipping costs to return them. I just want a refund and to never see these revolting jumpers again. DONT DEAL WITH THIS SCAM COMPANY
Dear Susan T.,
We are sorry to hear that.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund to you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
In addition, you also can submit the application via the link, https://www.yoins.com/index.php?com=customer&t=orderList.Please provide the photos of defective parts and describe your problem.We will inspect that within 24 to 48 hours.（The weekend maybe delay）
Have a nice day.
Best regards,
Yoins team
I have ordered a dress but realised that ordered wrong size and dress won't arrive on time. Sent email to cancel my order. Got my money back within few days.No problem at all. Good service. Thanks.
Dear Anita P.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
Ordered around end of August! Took money out of my account September 1st, waited around a month and a half for my items and never recieved them, emailed them about getting a full refund, they sent me £5... total order came to over £50! Im still owed £45 and every time i email about asking where my money is they deflect the question. Getting ridiculous now!
Dear Sarah Y.,
We are sorry to hear that.
There is any misunderstanding in this issue. We will transfer back a full refund to your original account if you have not received your order.
In this case, could you please contact us to figure out the matter? You can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you. For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I ordered a dress on the 1st October as I was going away for my birthday. It never came so I contacted them at the end of October and they said it was on its way. I decided to try the dress on I'd ordered a size bigger than I am and i still couldn't get my arms in the dress. It was also way too short and nothing like the picture advertised. The fabric was also cheap. I had to email and asked for the address to send it back as they have no address on their website and they never sent me it. I then raised a paypal dispute and they emailed me the address and I sent the item back with proof of postage, only to find that they had also emailed me on paypal later asking for photos that can't be provided as I've sent it back as asked. So I am in a dispute for the £14.99 for the dress and the £9.75 postage. Hopefully I will be protected by paypal. Avoid this company at all cost they are crooks.
Dear Joanne G.,
Dear Mugs,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
Have tried to contact you for a long time regarding my delivery but it is impossible to get in touch with you. I want my clothes sent to me and money!
Dear Amanda M.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
In this case, you can check the status of your order according to the path,”My account-View order-Order status”. Or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
Thank you for your support to Yoins.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I have to say that this is one of the few vendors that actually has sizes that match their size chart (which is extremely rare for clothing making it's way out of China). However, it does take a prolonged period of time to receive the items & once I did, one of the sweaters had multiple holes in it?! I am tired of going through the trouble & expense of ordering & returning. These companies need to provide better quality assurance & better customer care. Anyway, the lower cost they charge ends up costing you more in the long run & as much as I wanted to keep shopping with them, I won't because I can't trust their products. If they aren't thoroughly inspected prior to packaging & shipping - it shouldn't become my hassle to resolve.
Dear MARLA A.,
We are sorry to hear that.If you find there is a defective part with your purchase, please take and send us the photo to show that. You also can submit the pictures and describe the problem via the link, https://www.yoins.com/index.php?com=customer&t=orderList.We will inspect that within 24 to 48 hours.（The weekend maybe delay）
Thank you for your feedback. We do our best to improve the service level and provide better customer care. Welcome to share your suggestion to us. Hope to hear from you.
Have a nice day.
Kind regards.
Yoins Team
Over a month and still have not received my goods. No way to contact them, to find out where this order stands, ready to go to bank and file a claim. This is ridiculous. They just lost any future business.
Dear yulia h.,
We are sorry to cause you some inconveniences due to the out of stock.
We totally understand your feeling at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope your understanding.
You can contact us via all channels of Yoins to check the update information about your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Have a nice day.
Kind regards.
Yoins Team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patsy B.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team