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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Shipping was great, tracking was great, it isnt exactly as the picture on the website but sizing was accurate. I would order again.
Great service, always friendly, and beautiful things. Thanks for everything and for the kindness! Keep it that way!
Dear Marie M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I have not received my order yet as I have some popular items picked out. Bradly was a great help with answering my questions and getting things changed. Im excited to receive my items, thanks Bradly!
Dear Jennifer C.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
They were very helpful and replied to my questions and try to solve the issue, Is a good team to deal with it, thanks a lot and keep it that way
Dear Irena T.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Returned immediately! Clothes were terrible, however, I received GREAT customer service. I contacted them via email immediately, they responded, sent me a prepaid label and I received my refund in about 10 days. However, I will not order from them again...
Dear Gootzy G.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Have ordered several items from Yoins. I have been pleased with their products. The only complaint that I have is items being out of stock and sometimes the color that is shown is not near the actual item color. However, I will continue to order from here and I have been very pleased with the customer service. They have always gotten back to my emails and kept me informed of my out of stock item.
Dear C B.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay caused by the shortage problem, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Perfect help by Bradley taking care of my questing about delivering my order. I ordered april 22, and could expect my sending before may 30. I thought that's quite a long time to wait. Bradley got into it and could tell me the delay was because of one item that's out of stock. He immediately made arrangements to send the rest of my order directly, and sent the one item later when back in stock. Good, fast and friendly service!
Dear Kitty B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered 3 tops and a jumpsuit. Great communication ensured I felt confident that the site was legit and products were in their way!
All items look as they were advertised and the fit is good on all items. A few loose threads needed attention but items were good value for money!
Dear Kylie P.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I ordered a casual sweater. I made sure I checked the measurements to get the right size, however, the sweater that was supposed to be medium, is actually small and all the measurements (bust, length, sleeves) are off- not matching their size guide. In regards to the quality, it has bad stitching, seems coming apart right in the front of the V neck (so its really visible). Also, the V shape is not in the middle, uneven stitching. There was supposed to be an open back in a V shape but the one I received has just an ordinary back. I am super disappointed, I wouldn't have paid $5 for this sweater it is so bad.
Dear Lucia V.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If the size of the clothes you actually received is not same with the size information we provided. Would you please sent us some pictures yo show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
In addition, the pictures are necessary. We need to determine the difference, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
If there is no problem with the items, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return. And the cheapest shipping way to send back is OK, please don't worry. And once we receive the parcel we will arrange a full refund for the return items for you immediately.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
I ordered $125 worth of clothing a few weeks ago and have sent numerous emails looking for a shipping confirmation/tracking number or even order confirmation. I am in the United States so maybe thats why its taking so long? I dont know but I cant get anyone to email me back or answer the phone. SO FRUSTRATING!
Dear Jennifer F.,
We are sorry about the delay.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
Well... this is an update about Yoins... I sent a request for a refund after they sent me really bad quality clothing (all dresses are see through, unwearable) and bikini sizes were all wrong! I sent them pictures and they returned my emailing saying they could not take back swimwear(even though they sent me XL instead of medium) then they sent another email saying I can send the item back but I have to pay for return shipping to China and I might also incur custom charges. Right after that email they offered to give me a 10% refund. I was so shocked! Beware... dont just hand over your money to them. I have ONE dress that fit properly.the rest I have to either throw away or get a tailor to put a liner underneath. Also... their live chat is laughable. If you dont respond in less than 30 seconds they send a generated message saying since you have not responded we are ending the chat, so now the next chat you have to start from scratch again. Planning to do a YouTube review to warn others as I was really ripped off a lot of money. Dont buy from them... that simple!
Dear Lebo M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
Love the clothes! Just a minor bump where some clothes were not in stock when it said they would be. Overall love the clothing!
Dear Kristin C.,
Thank you for your wonderful comment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Best customer services I have ever dealt with! They were amazing at tracking my order and helping me to expedite the items I needed before my holiday
Dear Nicola M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had to return some items that didnt fit. Sam was incredibly helpful and helped me organise the return. The refund was then processed really quickly. All the items that I kept are lovely!
Dear Alex N.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
4 items ordered all UK size 4 items arrived are huge more like size 18! Quality of clothes terrible seams coming apart and very uneven
Dear Amy W.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I was worried after reading reveiws (after I had placed an order) only ordered two items as I wanted to test out size, delivery time etc, was delighted with my buys they were delivered within 10 days to ireland. I am a 12 so ordered medium they were perfect. Have ordered more.
First order, was 2 dresses, were cheaply made for the price. Could have found better materials elsewhere for that price. Second order was 2 pear of shoes. Both of them ordered size 6.5, they both came size 7 but they fitted fine. I used a 15% coupon and until i processed the ordered, the total showed as full amount discount but than i got billed regularly without the 15% discount. Reached out to their customer service and said that nothing could be done. The shoes were nice. Got a lot of compliments. First day of wearing one of the shoes, after standing for 6 hours on them, the heel broke in the middle of an inportant event i had. Very embarrassing. In another order, i ordered 3 items size small. 2 of them came medium and 1 large... trying to hope i get the money back.
Dear Marsilda B.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if the size of the clothes you actually received is not same with the size information we provided. Would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind there reply.
Have a nice day.
Polly
I have purchased a dress which has arrived and is of very poor quality. I want to return it but am having a terrible job doing so. Why should it be such a problem? I think they do it so people give up in the end! Send a printable returns form with your order confirmation like many other reputable companies. How difficult is it! I will never order from them again.
Dear andrea P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I LOVE IT! PRICE, QUALITY, SHIPPING, FASHION, ALL IN ONE! 100% I WILL RECOMMEND IT. I DIDNT LIKE ONLINE SHOPPING TILL I MET YOINS. IT WAS SUPOOSED TO ARRIVE MAY 9TH AND I GOT MY ORDER ON MAY 2ND! LOVE IT.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deanna r.,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly