On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We monitor reviews for authenticity
I was hesitant about this company, but I have purchased 4 items so far and the quality, price and immediate shipping has made me a forever shopper! The items look exactly like the pics, which is rare! HIGHLY recommend this company!
Its perfect, very good service
The shipping is fast and the service its number 1
Bradley ask for all my question, vert good
Dear Alicia B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
During the chat they were very friendl, and helpful.
Ada solved my problem immediatelly and thanks to her I could ask all my questions
Dear Csilla K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered 2 tops. The sizes run a little big. The customer service was excellent and had no problem returning 1 item.
Dear Mary F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Very kind and fast.
I thank Bradley for his help and professionalism.
No need to wait, my order should arrive soon.
Dear Nahina A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I would like to share my comment regarding my experience with Bradley. He was very helpful, prompt, and provided solutions to my timing issue with my order for my lady. Thank you.
Dear Enrique G.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Great customer service from Ada, helped resolve my issue in moments. Also love the clothes and service is always great
Dear Carol B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The dresses that i bought are so cute and exactly like the pictures.
The were really helpful in changing the shipping address and replacing one item.
Dear Dalia D.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Meus pedidos foram entregues no Brasil, mas quando chegaram em Curitiba, os correios do Brasil não os enviaram (descobri ontem que estamos com problemas de envios de correspondências aqui no Brasil). Alem disso, os correios brasileiros não respondem as solicitações de reclamação que fiz via site dos correios. Dessa forma tive que pedir reembolso a empresa Yoins, e imediatamente me responderam confirmando minha solicitação. Dois dias depois recebi um dos pedidos e avisei a Yoins. Eles imediatamente me responderam. Achei a empresa muito séria, responsável e comprometida com seus clientes. Sempre que fiz perguntas me responderam e tentaram resolver minha situação.
Estou bastante satisfeita e gostei muito do vestido que encomendei. Estou torcendo para que o outro pedido chegue também.
Precisamos urgente de um serviço de correios mais eficiente no Brasil.
Use o software Google Translate para traduzir o seguinte inglês.
Dear Juliana P.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Sizes are smaller than expected well compared to clothes in UK but other than that great quality and will be definitely ordering again
Dear Danielle B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
For the size, Our size is a little different from your size. So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link to size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html?utm_source=Sns&utm_medium=fb_service&utm_content=eve
We are glad to hear that you are satisfied with our quality. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Very good customer service and very helpful. Haven't seen items yet but cent fault how helpful they are
Dear Belle S.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I bought 4 dresses, one was sold out and I replaced with another one. When I received them, 3 out of 4 were okay, one was damaged but they promptly refunded me. Dresses are really nice, and the customer service is efficient. Will buy again!
Dear Alessandra T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered clothing Apirl 15 shipment went out Apirl 16th 2018 and I'm still waiting on my product. Raleigh NC. It will be 1 month tomorrow.
Dear Karen R.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Comprei um vestido lindo e chegou perfeitamente como o da foto que está no site. Veio em perfeito estado e a qualidade do tecido é muito boa. Houve uma grande demora na entrega, mas é devido aos Correios do Brasil. Recomendo, não tive problemas!
Use o software Google Translate para traduzir o seguinte inglês.
Dear Karen C.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Beautiful dress, after 14 days I received the dress. Good quality I am very happy with it. The e-mails were answered equally
Dear Ilse G.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Clothes don't fit, stitching shows on outside, customer service is awful, they won't give you a refund, this site has to be illegal surely!
Dear Sacha P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I was extremely unhappy and disappointed. It was my first time using YOINS and was so looking forward to my clothes that I ordered 2 months ago. The package didnt arrive and I had to get a refund. Yuri was very helpful in trying to ensure I still have a positive experience with the company; but I remain disappointed in the fact my package didnt arrive and is lost
Dear Deneel L.
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you. Sorry about the inconvenience caused in delivery, and we do our best to improve this issue.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I bought 6 of the same dresses from this company and the dresses were so short they were unwearable and I needed to return them. Ive tried and tried to contact. Sent several emails and even tried to call their bogus number on their website. Their live chat is bogus as well. Now Im stuck with 6 dresses that I paid for that I can do nothing with. DONT BUY from where!
Dear Jill Buchanan
We are sorry for the inconvenience caused. There is a time difference which leads a delayed reply, please pay more attention to our working time:
Monday to Friday: 7:30 am to 6:00 pm GMT +08:00
Saturday: 7:30 am to 3:30 pm GMT +08:00
If the size of the clothes you actually received is not same with the size information we provided, would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Best regards,
Yelena
I ordered from Yoins and the order never came after like a month. I called and they said that part of it was on backorder and did I want the other part sent. I said yes. I finally got it like weeks later and the bathing suit was an XL when I ordered a medium. They said the sizing was Asia sizing. I said it was 3 sizes too big. They sent me a notice back saying that bathing suits are not returnable. I also had to cancel the backorder items as I had waited almost 2 months and gave up
Dear Diane,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
For the size, Our size is a little different from your size.So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link to size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html?utm_source=Sns&utm_medium=fb_service&utm_content=eve
And for the unreturnable item, we has marked that information in buyer protection part on the page of item. While if there is a size difference over 1.5 inches compared with the size date of the page, we can full refund or resend it for you after checking.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Yelena
Very easy to return. They help you. I bought 4 items but i didn t like 1. They help you to return the item. So easy. I imagine that Iam going to have a lot of problems but it was easy
Dear ANDREA R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julie F.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly