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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Outstanding customer service! I have never been more impressed by online shopping. Lovely products! Happy all the way.
They had fast delivery and great customer service! Only problem i had was with a size and they fixed it perfectly. Would def recommend.
I placed my first ever order on the 24th of May. Part of my order was dispatched (due to a few items being out of stock) on 6th June and much to my delight received by me on 14th June. The out of stock items were quickly re-stocked and received less than a week later. I am super impressed with the way the split order was handled, being kept updated on the status of the order regularly and the very fast and efficient way everything was dealt with. I was so pleasantly surprised by how quickly I received the order as well. Also the sizes are spot on which is awesome! I am a very happy customer and will definitely be ordering again soon!
Dear Erna B.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I LOVED the service, the options, the help they offered everytime i needed. My orders arrived before expected. I'm a fan!
Dear filipa d.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Good service! Dress like on the picture! Very good quality and price! I will order more here... come very soon...
Dear Aleksandra M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Very good service. I will definately order more from Yoins. Some of my items was not in stock so they split my order so I got the one in stock first and later the other once. Thanks.
Dear Charlotte s.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Hello! They are a good page with fantastic clothing samples and photos, just measure by the size chart. The only complain is the lenght and the price in the shipping methods too many days and too expensive. But overall good!
Dear esmeralda m.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
This company is one of the most professional online clothing stores every time I order my outfit is on time and the fit and quality is impeccable
Dear Bec h.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Dresses are super cute and good quality. Fit is as expected and shipping comes exactly when they tell you. Will continue to order from them.
Dear Michelle W.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Very helpful service and lovely clothes. I would recommend to anyone. Easy to deal with and they will split orders so your not waiting on stock to come in.
Dear Michelle F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Thank you for your emails.
We are happy to hear that you finally received the parcel *******. According to the mail company's information, your parcel can be held by the customs office in a long time. But they did not provide more details to us.
This time, we can send a money link (US$19.94) to your email box (*******@gmail.com). You can send the money back us on that link. Once it is successful, our system will upgrade your Credit rating on Yoins.
Dear Rosangela C.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I was a little disappointed with the sizing of my items, though I must admit I did not read the details that described the discrepancy on the website. Sunny was extremely helpful and friendly! Super quick and easy process. I look forward to receiving my next order
Dear Katie p.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Excellent customer service. Solve your questions quickly and solve your requests very quickly. Besides his clothes are cute and modern
Dear Dafne F.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I was hesitant at first to order from Yoins after reading some poor reviews however I was pleasantly surprised with my whole experience from ordering, shipping delivery and opening, overall time was 35 days which I was expecting and I was notified each step of the way.
Very happy with my order, I took great care to take my measurements and use the size charts and read each item as to what material to expect, seriously very happy to find all 5 items fitted me perfectly which I find difficult in Australia as I have a large bust. I will only handwash my items as they are delicstes and will update my review
I cant wait to do another order Yoins
You have a new customer in me!
Dear Bernadette H.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Fantastic. I have never seen a website providing this level of status updates - and that for a standard tracking order. Not only the goods were delivered well in advance of what we hoped for. I got an email at each change of status. Order confirmed, ready for shipment, shipped, in transit, arrived at the destination post-office and actually delivered (the last two emails on the very morning and afternoon of the day of delivery by our local post service). Impressive! Many a website can take a lead from this.
Dear Bruno V.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
My friend and I ordered 7 dresses memorial day weekend... we waited and heard nothing from the company after a week. We checked the order and it showed still processing for another week. That's when we tried to contact the company, couldn't find a phone number, so we chatted, emailed and even went the social media route. Finally, we here via email that ALL our dresses were out of stock... and our choices. Seriously?!? Why we were not told when purchasing they were out of stock? We were not emailed to let us know. We have wasted so much time just trying to figure things out. The marketing on shipping was it would go out with in a day or ship within a day... and that is NOT TRUE! This company has been awful to deal with... and even worse no one will help, its just the generic response for any situation. This company is just a scam from the beginning with the promise to ship quickly to now, when we can't even get our order or even anyone to help! I want to talk to someone with an US phone number!
Dear Sally S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I only needed to change the size of one of my items and used the live chat to do so. Ada did the change immediately and was very helpful and kind. Thanks Ada!
Dear Angelos K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Sunny was kind and helpful about how to properly return my order, as well as answered my questions professionally. However, I was not satisfied with my shipment and the quality of the products sent to me. I was pretty disappointed and expected better quality regardless of the great prices offered on Yoins. I'd rather just give an honest review and I'll give Yoins another chance!
Dear Pia S.,
We are glad to hear that you are satisfied with our service and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Had to return a dress, contacted chat support and Bradley was so quick to email my return label will definitely buy from again :)
Dear Rita A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
After posting my review, Yoins refunded my order in full. I am pleased with this solution. The items I did buy were nice and as expected
Dear REBECCA H.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we can offer you a full refund of your order, or we can immediately send a replacement order for free.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Krishma D.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly