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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Bonjour a tous;
Je connaissais pas ce site c 'est la premiere fois, je viens d 'effectuer une commande mais malheureusement ils y a u deux articles en rupture de stock.
Mais je suis entrais en contacte avec une personne très professionnelle Bradeley, qu'elle a pris le temps a me répondre a toutes mes questions et demandes
Merci Bradeley pour ton professionnalisme.
Waited for my order for over a month, the quality is so poor the clothing is unwearable. Very complicated to try return the items, I would advise not to even bother all it causes is a headache!
Dear Tara O.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in sale-able condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free)
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Había escuchado malas críticas sobre esta página, por eso cuando decidí comprar tenía un poco de miedo.
Añadi cinco productos a mi cesta y los pagué. Resulta que dos de ellos no estaban en stock. Me puse en contacto con la pagina y lo solucionamos enseguida; me reembolsaron los productos fuera de stock y me enviaron el resto.
El envío fue bastante mas rapido de lo que esperaba (10-14 días).
Sin duda, volveré a comprar.
Querida Victoria I.,
Estamos muy contentos de recibir su maravilloso mensaje. Es muy apreciado por su gran apoyo para nosotros y su reconocimiento de nuestros productos. Su reconocimiento es nuestra mayor motivación y la mayor afirmación de nuestro trabajo.
Esperamos estar con usted en el futuro y haremos todo lo posible para brindarle el mejor servicio y productos más bellos y de alta calidad en el futuro.
¡Que tengas un buen día!
Atentamente,
Polly
I am completely happy with my dress. It is exactly like the picture. Fits perfectly and arrived within 2 weeks. I wore it to a party and got so many compliments!
Dear Dorothy D.,
Thank you for taking time talking with us and satisfying with our products and service here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie
I bought three itens at YOINS in november/17. The itens were dispached soon, however when them arrived in Brazil they were not delivered until april/18. I got in touch with YOINS customer service and them promptly paid me back. However in May I received my parcel (after 6 month). I'd like to highlight here the attention/dignity that the company handled with my request. I am really satisfied with the entire customer service process.
Dear THAIS B,
Thank you for bringing us attention to your case and we apologize for the delayed delivery.
We are improving our logistics service and will reflect this issue to related shipping team. Please feel free to contact us if you have any further questions.
Thank you for your patience and have a nice day.
Best regards,
Yoins-Fannie
I got my order on time and I really appreciate them for this because I needed them during that period. Unfortunately the 2 lovely dresses were not looking good on me because size S was too large for me, even if my size is S and rarely XS, so I believe they should have XS sizes as well.
Therefore I had to return the 2 dresses, the only inconvenient is that returning them from UK costed me the price of one dress which wasn't cheap at all but this is it...
I have just received a message that my refund is being processed to my account so I hope to receive it soon enough.
The other products were really nice, 2 lingeries. They have standard sizes and they do fit me really nice. So at least they were good and I kept them. I received a positive feedback from my boyfriend when I was wearing them which was great ;)
Dear Diana A,
Thank you for your reply and we sincerely apologize for the 2 dresses with size problem.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Policy-a-20.html
For other countries' customers will still need to return to our warehouse in China.
If the size of the received item is not same with the size information we provided in size chart, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We suggest you compare your body size with specific size information like waist, hip and bust size, you can see specific size information by clicking the size button. You can check our size guide in this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
Should you have any question or advice, please feel free to contact us at cservice@yoins.com. Have a nice day.
Best regards,
Yoins-Fannie
I spoke with sunny in regards to my order. Very efficient and great customer service provided. Thank you very much for your help
Dear Lindsay B.,
Thank you for taking time talking with us and hope you enjoy shopping here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie
I'm a slim, athletic woman and wear between a size 2 and 4 or a small or extra small. I order 6 swimsuits from Yoins and literally had them in my possession for 5 minutes and requested a refund as these were not small they were microscopic! The hip measurements on the bottoms range anywhere from 26 to 28 inches! What child has hips that small? Yoins will not accept returns on these because they are swim wear so now I have 5 suits that I CANNOT wear and can't get my money back. I'm filing a complaint with my bank.
Dear Kristine W,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not same with the size information we provided in size chart, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via livechat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Yoins-Fannie
I placed a fairly large order, but unfortunately, some of the items were out of stock. After some reconsideration, I decided I no longer desired these items. I contacted customer service, and the lovely Sunny was able to assist me on a full refund to my account. Purchasing from Yoins is easy, but the customer service is top notch! I highly recommend.
Dear Shallan H.,
Thank you for your such wonderful comment for our customer service.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I wasnt sure what to expect because I had never ordered from this site before and the prices seemed too good to be true. I intended to order 3 dresses but mistakenly ordered 4 because I double ordered one of the dresses. Customer service was very helpful and immediately cancelled the double order and processed the refund. I received one dress within a couple weeks and Im impressed with the quality. It looks just as advertised. Im still waiting for the other 2 dresses to ship because as soon as I ordered I got a notification that they were back ordered, which is kind of annoying and the reason I gave 4 stars instead of 5. Overall Im happy with my experience and would order from them again. I would just make sure its not something I absolutely need for an event that week.
Dear Sarah H.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service and quality. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
My sending was stading for a long time jn "stock" but wenn I asked by the chat what was wrong it was possible to send the avaible items and get the other money back. Great service!
Dear myrte k.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I'm glad that I found Yoims and I really like their cudtomer service too! :) I have ordered many times and I have been pleased every time.
Dear Vivian K,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Absolute rubbish, bought dungarees & they look nothing like the photo, colour & quality completely different & very cheap looking. Dont buy
Dear Debra S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I order several items on their shop. 1 of 4 was not on stock at that time and should be restocked within 1-3 days as I remember. Order was placed on the beginning of 6th month with option of express delivery... they split an order on 3 parts and said, that the rest of items will be sended via flat rate post (far away from express delivery, which I paid for).
So, I cancel the rest of order and recheck the stock, order two items 1 was on stock, 1 was restocking for 2 or 3 days (3rd whcih was restocking for 14 days I decided not to order), which was acceptable. I order not to split my order and send everything at once... but, they split it again... which will probably cause flat rate delivery for missing item which is only one which is important for me. Ok, I am checking possible dispatch date and it was said, that it will be sended on the same day as I checked order status, but they are changing that information every day and postponing it for one day each day. In this morning I checked item information on product page of certain item and size and it was indicated, that product is on stock and will be dispatched within 1-3 days... great, they will catch the deliver date if they will send it with express delivery, which I do not believe... After few hours I checked again: Product is not in stock, my order is still back ordered with indication that it will be dispatched today... but in meantime I get email, that I will need to wait for weeks?
So, if you want to do some serious business with them, DO NOT! If you have time and not care for delivery date... you can try, but do not stick on their emails, information etc... as they are not accurate at all.
Dear Bojana N.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Your order has been delayed due to the out of stock issue and now your order is on its way.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We have sent an email to inform you more detail about the tracking information, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Hope to hear from you again.
Best regard,
Polly
I ordered a dress, which arrived at least two weeks later and looks like a large t-shirt. Don't buy here
Dear Lisa,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Substandard goods, delivered from the UK but not allowed to return to Uk it has to go back to China.
After several emails to and fro I decided I couldnt be bothered as it was pointless. Unhelpful customer services who wanted me to pay them 45% of the goods value and they would send me out something else... really... you have robbed me of my money and want me to pay you more money... costly lesson leant
Dear Nikki o.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For any quality problems, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Unfortunately the item i really wanted did not arrive but i was very happy with the other two items i received.
Dear Susan F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our items. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I received items that were too big. I wanted to return them all, and Bradley walked me through the process. Excellent customer service, and much appreciated. Will continue to shop! Thanks, Bradley!
Dear Jo R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Only had one item-small that ave ordered in my size. Only issue is, sending it back. It costs you nearly the same price as the item, if item under £10 x
Dear Wendy C.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in return, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I'm very satisfied with the clothes I received. Price & Quality is great and will order again, sure. Delivery-time was also fine - didn't have to wait for too long.
Dear Patricia R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Meriem l.,
Merci pour votre merveilleux commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service. Merci pour votre chance de communiquer avec nous et votre compréhension. Nous faisons de notre mieux pour améliorer l'expérience de service pour les clients. Espérons que vous visitez à nouveau.
Bonne journée!
Meilleures salutations,
Polly