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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Terrible experience with this company.
Sizes are no where near accurate. Ordered a size 4 and what arrived was more like a size 14/16.
They then proceeded refuse to give a refund and finally agreed after a couple of weeks of fighting.
This is a scam company. Do not use!
I was worried about ordering from Yoins having read some terrible reviews about customer service and delays in refunds etc. However, decided to give it a bash. I ordered three items, which were separated into two orders. I decided I wanted to cancel one order completely. I used the website to do this. Didn't hold out much hope and the website didn't seem to respond. I thought here we go. However, I emailed them, and received an email from them the next day confirming the cancellation was actioned. A week later I received an email from them apologising that the item still on order would now be delayed (six weeks) and giving me the option of a refund or to choose something else, or wait. I chose refund and this was processed within a week.
So I cant comment on the items, but I can confirm that they seem to have nailed the refunds process now.
Dear Deb F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I bought a lace romper from this company. It came damaged and uneven in the leg length. They never reimbursed me for my shipping cost. Only for my damaged product. I would not recommend this company to anyone.
Dear Jessica M.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
YOINS, GREAT QUALITY, CUSTOMER service attention to every order, keeps u in touch on all details of your order I luv it and amazing pricea, deals always and offers ALWAYS customer service always so nice n sweet n kind helpful BEYONG a doubt. YOINS HAS ALL U NEED N MORE. Sincerely Lia. S
Dear Lia S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I ordered it took over 2 weeks when told 5 days the items are no good I need to return there is no return slip
Where do I return the items to get a full refund?
Dear Amanda B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions.
If above process is difficult for you, then you can offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
We ordered 5 items. Of the 5,3 were extremely small, 1 was made with material so thin that it could not be worn in public (bathing suit) and one was small but acceptable. I requested a return authorization for the items that were not usable and was promptly denied. This is a poor business practice for an online company to condone. I believe they are fully aware of the sizing and quality issues of their inferior products and would go out of business if they refunded 75% of their orders. DO NOT BUY FROM THIS COMPANY! BUYER BEWARE!
Dear Julie R.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not same with the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions. （ We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Polly
Be careful with sizing. If you are a regular large size American girl, you need the plus size section. If you are thin and petite the regular will do. Clothing runs small. Customer service is great to talk to and I would talk to them about the items as well.
Dear Fern W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.
Please note the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Hope you visit again. Have a nice day!
Best regards,
Polly
Every time I have ordered items from Yoins I have been happy about the material and quality. I have never been disappointed, so keep up the good work Yoins!
And bytheway your service with connections is very good, you answear my email´s in good time, that`s a plus!
Dear sally h.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
They provide good service, prompt, professional and efficient services.
The shipment arrived faster than expected
The product is of high quality fabric and people do not stop flattering me about the swimsuit:-)
Dear ora h.,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Shipping time can be a little lengthy at times, but I love the clothes!
No problems and I've placed a few orders
Dear Jen A.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I loved the service!
Very helpful and quick!
So thank you very much Bradley for your help! (I've made a mistake in size)
Dear Anastasia L.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a few items from this site. Obviously its from China like most sites these days. I received the items really fast. Unfortunately 2 of the 3 items I ordered didn't fit. I contacted the company and NO PROBLEM! They took them back and gave me a full refund! This kind of customer service is what makes customers come back! You are not afraid you will lose your money. I will definitely order from them again! Thanks Yoins!
Dear Joanna C.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our service. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I have ordered so many things from this website. Everything I have received has been exactly what was advertised. Couldnt be happier to have found Yoins!
Dear Kirsty S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
It says 5-7 days and it never happens. My item was delivered almost a month after the online purchase. The company should invest for a better service in that matter. I am always buying online and other companies from far away make it on time or at least let the client know if its gonna take 3 weeks or more.
Dear Monica R.,
Thank you for your comment.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I loved the service of Yuri.
Very helpful and quick answer and got solutions to all my problems.
So thnak you very much Yuri for your great service!
Dear Sofia K,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I spoke with Sunny to change a L size for an XL. She was very helpful and efficient. Unfortunately, 2 out of my 4 clothings were out of stock, so they offered to split my order for free.
Hope they come soon!
Dear Mel G.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I WILL DEFINITELY ORDER AGAIN FROM YOINS. MY PURCHASES ALL FIT AS EXPECTED AND ARE EXCELLENT QUALITY
Dear AUDRA M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I had very good online help with a delayed order. Bradley was very quick and efficient with all my questions and administered a refund very quickly when I decided not to wait for one of the delayed items.
Dear Mas E.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Ordered 3 things, 1st came ok, other 2 were cancelled. New order at additional cost, 1st things came then 2nd cancelled again even after I'd already spoke to Yoins NOT to cancel.
The people on live chat are not very helpful either, just dont read what you're writing, just say the same thing like they're a bot. Now I have to write a review on here just to get some discount!
Dear Charlotte H.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for the inconvenience caused in the out of stock issue.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda H.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly