On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We monitor reviews for authenticity
I was very impressed with the live chat option, Sunny dealt with my query quickly and efficiently.
I am frequent shopper at Yoins, great clothes at discount prices
So after 4 months of trying to deal with these people and returning a bunch of horribly made clothing... I just got the package returned to me with a stamp from China not saying why it was returned. Not only did I spend over $200 on products, but I also paid $43 in shipping on a package that was just returned for no reason. Even the post lady was confused and couldn't figure out why it was returned. It's extra frustrating because I have reached out to yoins customer service many times asking for my refund and they said they never received my return package. Obviously that's not the case, if there is a stamp from China on the return. I'm extremely disappointed to say the least. Poor quality clothes, poor service, definitely NOT worth the cheap prices.
Dear Brittany L.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
My order took nearly a month to arrive and it's very difficult to find out how to return an item that is not suitable
Dear J H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions.
If above process is difficult for you, then you can offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Good customer service and very fast delivery if you spend more money and select express delivery. Otherwise it takes almost over a month to receive your order.
Dear Naz R.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Clothes were great! Just as pictured and fit as described. I was a little nervous about ordering on line because someti clothes from places like this come super small, but their sizing was accurate. Im very pleased.
Dear Alicia H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Great service from Bradley :) quick and easy response. Was able to answer my questions and fix my issue in a timely manner
Dear Killy-Ann B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I can't thank Bradley enough for helping me do an exchange on my order. Can't wait to receive my order.
Thank you again Bradley
Dear Claudia M.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Grateful to have had Sunny help with my return. My after delivery link was not working and they were able to take care of it and send me the return label!
Dear Liz R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Amazing It was faster than 16 days it was maybe a week that I ordered and I got it really early Ill post a picture later
Dear Heather L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Love my top from YOINS, It was just as they said it was and even more beautiful in person. I was never weary about it accept the arrival and much to my surprise it came earlier than I expected! Will shop here again!
Dear Katherine J.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Jammer dat het maat per 2 maten gaat. Ik heb bijvoorbeeld een 36, maar moet in dan 34-36 nemen of 36-38?
Als ik 34-36 is dit te klein en 36-38 is dan weer te groot. Dit is het enigste nadeel. Anders is alles heel goed, goede levering, goede kwaliteit, goedkope prijzen,...
Beste Layla D.,
Bedankt voor je reactie.
We zijn blij om te weten dat je een goede ervaring hebt bij het winkelen bij ons. Onze excuses voor het ongemak veroorzaakt door het probleem van de grootte, en we doen ons best om dit probleem te verbeteren. Bedankt voor uw feedback en begrip. Als u hulp of behoefte heeft, neem dan gerust contact met ons op.
Ik kijk weer uit naar uw bezoek.
Beste wensen,
Polly
Wanted to know when my order would be deliver sunny was very helpful give me approx date very friendly
Dear Maxine D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I Love shopping with Yoins. It does take awhile to get your items but it is well worth the wait now that I am use to it. Signed a lifetime customer.
Dear Patricia N,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I wanted to cancel one item from my order and they made it very easy at the help desk contact was made by email
Dear Kikka C.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
My order went missing by the postal service in my country. Yoins replaced it quickly and without complaint. They were very helpful.
Dear Jacquie M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I've placed my order, a month ago... still no sign of it. Before placing the order the estimated ship date was 3 weeks prior to the "revised" ship date that was provided 2 minutes after selecting place order. Its upsetting because the clothing is adorable and for my first order experience, I'd say I'm not willing to order again. Bummed.
Dear Kristin K.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Unfortunately as I have never received my order I cannot comment on the quality or how sizes compare.
I am still waiting almost 6 months later for my refund to be credited into my bank account very annoying, however on a more positive note Customer Service are good at responding to my disastrous experience and are always polite and appear willing to correct the situation (on paper)... I am yet to see these results in reality... forever hopeful.
I will update with a new review once I see the money in my bank (And maybe then upgrade the star rating).
Dear Janeane B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Sick if waiting for deliveries from this company. Emailed them and they said it would take 4 weeks to get her. Cancelled one order because it still hadnt arrived after 5 weeks.
Dear Jill F.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Everything was just perfect and very helpful. Thank you so much :) would shop here again and recommend to everyone
Dear Mary k.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Very happy especially with customer service Ms Sunny; she is helpful and responsive on my request. They processed my return fast as well without asking as long as I am not satisfied. I would recommend to anyone who would like to buy affordable clothes. I specially love their lingerie, skirt and swimsuits
Dear Penny L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hazel S.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly