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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I had great experience. Sunny was very helpful, on chat service Its the second time I have business with them, and was perfect. Thanks
Dear Maria W.,
Thank you for your recent five-star feedback about our service.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Ordering from this site is nothing but a headache. Take my advice and do not order from Yoins. I've spent too much of my time talking to customer service, on hold, and everything in between. The shipping time is OBSURD and then you get your product and it's not what you thought. Save your money & time.
Dear Madison D.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Fast delivery, good quality for a good price, the clothes fit perfectly. Colours are the ones I imagined would be. Highly recommended.
Dear Stefania P.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Sunny is very kind and Thanks for quick reply. :) chat service was very useful and helpful for me. Have a nice day
Dear Ji Y.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Sunny had great customer service skills. She checked my order status and let me know that some items were on backorder. She made sure to let me know that I could split the order and get the items that were available.
Dear Rachael C.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Placed an order over two weeks ago, paid for expedited shipping and it still has not shipped. Now my items are showing either sold out or they are backordered. It's nearly impossible to contact anyone in customer service. Sending e-mail after e-mail with no response back. HORRIBLE, HORRIBLE, HORRIBLE.
Dear Tina B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I want to say that I have never written a review about a company online ever!
I ordered almost $800 in clothing of which many items were on back order. Unlike reputable companies they take all of the funds immediately even though I finally received the last of my items on August 1 that I ordered in May. They do not inform you if the item is out of stock before you purchase... very unethical company.
Needless to say out of approximately 30 items 3 were acceptable... I actually like one dress. The rest were poor quality. One romper was even made backwards. One small is not to be treated as an equal to another small for a different piece of clothing. I am 5'7" 120 lbs and I couldn't even fit many items over my hips.
Returns:
I got on to the website to request my returns to realize I need to take and upload pictures. At the time the clothes were at my house and I was at work. It seems that every time I thought about it I was at work. Long story short I missed the 30 day return deadline by 1 day and was unable to return anything from the initial delivery.
Since the items are sent over an extended period of time I find it absurd that there is no exception to the 30 day return policy. I was out of town for a while when some of the items came in. Those items came in months after I ordered. I guess I am supposed to plan around their delivery time.
I am convinced they do because it is such a pain that many people just won't follow through or miss the deadline.
In the end I basically paid $800 for the one dress I liked.
Dear Lisa B.,
We are sorry to hear that this misunderstanding caused.
1. For back order, we are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
2. For return, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
3. For size problem, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
4. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
Loved my jumper wear it often. Arrived in good time. Very happy with the product and the size. Will definitely use this website again.
Dear Karen S.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Sunny is awesome at fixing my account make her a manager lol she helped me not to worry about where my order was going
Dear Julie W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Customer service by Sandra is really good. Though I was upset due to wrong size was received earlier but Sandra has help me out to over come the issue. Thank you so much..
Dear Nisha V.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
My romper is awesome and the service is great! I am very happy with my purchase! I will definitely buy again
Dear Valentina C.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Thank you so much for your great customer care and also great clothes. I will definitely buy again from the site.
Dear Stephanie V.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
In Yoins, if your billing address is not matching your delivery address, forget buying! Their policy forbid you to make present to your girlfriend, and they cancel your purchase! Anyone has seen such a stupid policy? I buy since almost the birth of internet, first time it happens to me! Do not buy in Yoins! They just cancel and keep your cash 30 days! Almost scammers!
Dear jacques d.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Sorry for your order was cancelled by us in order to ensure your transaction safety.
We have sent you an email and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
This is the first time I've ever purchased anything from YOINS website. I saw the selection and their prices are reasonable. I ordered a dress. I got my item shipped to me really quickly. I also tried on my dress, and it's quite comparable to how it's displayed on the site. I appreciate the feedback of prior purchases from other people, which is a great feature to have. As my first time ordering, it was a pleasant experience and I think I'll be shopping here again.
Dear Anisha H.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
About two months ago I ordered two items for my daughter. The package was supposed to arrive in two weeks time. But it didn't. I waited a few days and then I wrote an email. The answer was that I should contact the local post office and ask if it had arrived. After a few emails and a phone call I asked for my money back and within four days the money was returned to my account. Then, two weeks later the package arrived ater all and I was very surpised! So I emailed Yoins again that the package had arrived and that I wanted to pay for it offcourse, but the lady of Yoins did not want me to pay for it and asked me to write a positive review. So, I think this is really good service! We would recommend Yoins. They have great service.
Dear Anita A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Een korte jumpsuit besteld en betaald, duurde lang voor levering dus gemaild en enthousiaste reactie terug gehad en eigenlijk kort na dit contact werd de jumpsuit afgeleverd en we zijn tevreden met het resultaat
Beste peter o.,
Bedankt voor je reactie.
We zijn blij om te weten dat je een goede ervaring hebt bij het winkelen bij ons. Sorry voor de vertraagde levering en we doen ons best om dit probleem te verbeteren. Bedankt voor uw feedback en begrip. Als u hulp of behoefte heeft, neem dan gerust contact met ons op.
Ik kijk weer uit naar uw bezoek.
Beste wensen,
Polly
I ordered a shirt 3 months ago and yet not revived it, I tried to email them but the section with their "contact us" it's a lie also. I wasted my money and didn't get my purchase. Will never order from this site again.
Dear Nadia G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
My original order was from the website and it was extremely difficult to navigate and did not work properly. It would not allow me to choose my destination of choice, which was Singapore so instead I sent it to my USAA address. However then, it would not let me choose my home state of Oregon. I somehow managed to get an address in that worked but only later did I see that the app worked perfectly. I contacted customer service several times. I still have to. I'm very happy. I look forward to many more purchases. Once again let me stress do not use the website, I went back and visited it and it's still not working properly and it's not very well put together. However, the app is extremely streamlined and easy to use with the fall catalog being able to view
Dear Dana S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Do not shop here. Do not waste your time. I ordered 5 things and after three weeks of no shipping notification I reached out to them. They stated some of the items were no longer available and would only give me credit to pick other items and no refund for their error. I have yet to actually receive the items that were available.
Dear Stacey S.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diana p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly