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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I have ordered from Yoins multiple times and have loved all of my purchases. I have reached out to the live chat to assist with the coupon codes and have received immediate help. I'm very happy with this site!
Super fast service and helped me change sizes no problem - have had a few items from here and really happy with quality :)
Dear Joanne H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I had an issue with back order for about 3 weeks and have contacted and emailed yoins.
For weeks I was frustrated there was no response or solution, yoins kept using the automatic messages letting me know that a staff would review the issue. But I still have not gotten anything.
I wasn't sure what else do to but to keep contacting yoins, I wanted to cancel the items but i felt since I've already waited this long, I might as well keep waiting. Plus getting a hold of an actual staff was impossible... until I got a hold of Sunny. Sunny was very helpful and it only took 5 minutes to help me. I ended up not canceling the items (as I reallly reallly wanted it). Addition to that, I was given a discount code for the inconvenience. Thank you for the great service Sunny.
Dear Ashley J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
After receiving their response, I did everything they said and STILL am unable to make contact with a live person. I still get AUTOBOT responses. There is no way they will allow me to return their JUNKY clothing.
Dear Rachel D.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I tried to return an order of junky clothing. I put in the order number in my account to fill out the return application and it only says there is NO DATA. I emailed customer service and only get a response over and over that says AUTOBOT. I called the number on the website and it said the number was NOT IN SERVICE. I would give them zero stars if I could.
Sunny was very helpful and did a size change on a pre-existing order quickly and easily for me! Her service was prompt and efficient.
Dear Cylena P.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Sunny was very helpful in making the necessary changes for my order. I cant wait to get the items!
Dear Jodi L.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Bradley was very helpful and kind. I didn't get any trouble when I asked to return/exchange my order. I will certainly shop from YOINS again!
Dear Lori T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
J ai 3 commandé 3 robes de même taille malheureusement il y en a une qui taille très petit et je ne sais pas la mettre à part ça très beaux modèles et matières.
Cher Silvia f.,
Merci pour votre commentaire.
Nous sommes heureux de savoir que vous avez une bonne expérience de magasinage avec nous.
Nous avons une politique de retour de 30 jours. Veuillez consulter notre politique de retour ici: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Veuillez vous connecter à votre compte sur l'ordinateur pour cliquer sur le bouton "After Services" dans les 30 jours suivant sa réception et soumettre votre demande de retour. Nous vous répondrons dans les 24 à 48 heures. Veuillez décrire votre problème et nous envoyer des photos des pièces défectueuses ou différentes afin que nous puissions confirmer le problème rapidement et vous fournir des solutions raisonnables.
Si le processus ci-dessus est difficile pour vous, alors vous pouvez nous fournir le numéro de commande ou l'adresse e-mail ou votre nom complet ou numéro de suivi et décrire le problème dans notre adresse e-mail: cservice@yoins.com ou via chat en direct (https: / /www.yoins.com/Yoins-Contact-Us-a-33.html) ou appelez-nous au 00852-21364966 (de 7h30 à 22h00 GMT + 08h00 du lundi au vendredi).
Nous espérons pouvoir communiquer efficacement les uns avec les autres et vous aider à résoudre le problème dans une solution considérable.
J'espère avoir de vos nouvelles à nouveau.
Sincères salutations,
Polly
Love yoins, ordered multiple times and never had an issue. The wsit is around 2 weeks for arrival and im more than happy with that, quality and pricing is great.
Dear Rose h.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Hi Sunny was extremely helpful, as my purchase was shipped according to Yoins, but we have searched high and low and never received the dress. Yoins and Sunny refunded me in full. My first purchase was a great success and love each item. Just sad i didn't get the last thing i purchased. But am happy they refunded me.
Definitely will try order again and hope it becomes successful.
Thanks guys Kirsty
Dear KIRSTY W.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I had some questions about my order and I did the live chat with Sunny who was VERY helpful and answered all my questions! My experience with Yoins has been awesome I tell all my friends about it! I love the clothes!
Dear Brittany B.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
If you want to wait over a month for your items and still not know what is going on then go for it, otherwise, stay away! Still waiting for my order over a month later!
Dear Tracy G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I don't know where to start. As I said before, my initial order was splitted now in 8 orders, 3 of them I cancelled them. Why? Well, the same problem, when I ordered the items, they were in stock and apparently some of the items weren't. They splitted my order without consulting at first and when finally they did, they told me in 1 of the orders previously splitted, that they didn't have 1 item, so I said OK, cancel that item, they did and they didn't send the order cuz another item wasn't in stock as well. So in an order of 3 items, 2 weren't in stock?!? A nightmare? YES, I cancelled that splitted order.
So, in the end, 1 of the orders doesn't show up in my list of orders. They sent me the tracking number in an email however there is no update in my country. 4 of the orders do appear in the list. The first one was sent on July 21st by air and there is no update so far. The other orders keep saying "Already handed over to airlines for transportation" with no more update. In my country I have checked the tracking numbers and these orders haven't arrived yet.
Dear Nadia M.,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Order 51550072 Initially had 14 items that I already paid and now it seems there are just 11 items?. What happened to the rest of my items? I cancelled 2 items which still appear. I've contacted previously 3 times already Customer services and they say they made a mistake with some items, they offer me discounts for the next order and then more items get out of stock. Today I contacted one more time to one member of the customer services and I have a screenshot saying that out of 10 items pending, YOINS had 9 items ready for delivery and 1 item I had to wait for restock. Now when I check my order, 3 items disappeared and 6 items are out of stock and they just sent me 3 more in 2 separate orders! I want someone tells me what is happening to my order? I don't receive answers about it. I ordered everything 2 weeks ago and suddenly my order was split in 3, and then there are items out of stock? When I ordered, all of my items were in stock... Why do I order something is not in stock... It doesn't make sense at all. Everyday YOINS spend in answering, more items get out of stock cuz they are not conscious of separating the already paid items! What is this?
Sunny was very helpful & provided a quick outcome. He looked into the matter & gave me options as soon as possible. Amazing service. Thank you
Dear neeti p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Yuri assisted me with my query - I appreciated how quick he was with his response. He also understood what I expected as a client and he exceeded those expectations.
Dear Haylee R.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I bought quite a few items and they were good quality and they have such great customer service, especially yuri. Any questions were answered very quickly. Will be shopping again with them in the future.
Everything I've ordered has come in relatively good time, considering I'm in Canada and it comes from China.
Pretty good quality all of them have looked just like the pictures. I prefer this site over some other cheap online shopping sites.
Tip is just to read thr reviews and customer's pictures.
Dear Cassidy o.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Order number *******
DO NOT USE THIS COMPANY. It's a scam. Believe the reviews that tell you items never arrive. They charged my credit card and never sent anything. You cannot track your items.
Dear Susan Schaefer,
Thank you for your reply and sorry for the delayed delivery, and we will do our best to improve this issue.
We have sent a few emails to this email address (never******@gmail.com) to offer you a reasonable solution, but we have not received your response. Can you reply us in email and we will try our best to solve your issue.
We have sent you an email again and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
Over a month of waiting for a piece of garbage. Luckily the other item was out of stock or I would of ended up with two pieces of unwearable crap. DO NOT BUY FROM THEM.
Dear Frances F.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Since my recent great experience with YOINS, I would love to place some orders everyday!
Their online chat service is very helpful and quick. They replied and solved my problem quickly. I would recommend them to my siblings. Hope to receive my orders as they are described on the site.
Dear M Z.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dusty B.,
We are very glad to receive your wonderful review. Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly