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YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Beautiful designs at the fraction of the price. Great service too. Same good quality as any popular brand name.
Dress was delivered as expected. The order was split but both dress arrived plus minus at the same time. Dress fitted as stated in measurements.
Dear Eva J.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I have only been shoping w Yoins about 6/7 months now. I have order on average 3x a week.
Out of all of the items I received, (and I've ordered
78 x), only two of the dresses were just a littlle too big for my taste. I'd say those are AMAZING odds. Give them a call, and order your new fall fashions today! You won't be sorry! You will feel like you found a treasure!
A Lantz
Dear Ana L.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
However, Yoins have accepted they made a mistake and are sending me the correct size as ordered. FREE... AND a discount for further orders of 5%.
Yayyyy! Thank you Yoins! You rock!:)
Jeanie F.
Dear Jeanie F.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are very sorry for the inconvenience caused. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. We will try our best to provide better service to our customers.
Looking forward to your visit again.
Best regards,
Polly
The service is perfect and the quality is good, I recommend this site for anyone who interested in fashion clothes
Dear Zozza m.,
We are very glad to receive your wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Good value, good range and affordable shipping (although it does take a while). I was pleasantly surprised by the quality of the goods received, but sizing can be a bit tricky. I'm usually an AU/UK 8-10 and being an asian-based company I selected sizing AU/UK 10-12 as generally asian sizing is smaller, however I found the items too big! Next time I will opt for AU/UK 6-8.
Dear Angela B.,
Thank you for your wonderful review.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.
Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Told me a 20 day wait ( which is ridiculous now days), 3 months later I received half the order. Who knows when the other pieces are coming. If you like waiting then this is the place for you
Dear Robert B.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Love the clothes. Will shop often. Outstanding customer service. I changed sizes and response was overnight, thanks
Dear Cynthia A.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I would order again from this site and recommend it to someone else for sure. I placed my order and wanted to ensure my credit card info was not saved on the account and with the help of Sunny I felt confident this was a good reliable site.
Dear gayle s.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Customer service is terrible. I would not order from this website. They ship from China and my order has still not arrived after almost 4 weeks. This is beyond their stated timing guidelines but when I called this out to them they said it was not their issue since sometimes delays can happen for items out of their control. To be clear, this is beyond the longer estimate of 16 days to the United States. They did not offer to make this right or cancel the order for a refund. The customer service rep just hung up on me. Save your money.
Dear Arturo P,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I have bought 2 dresses and received them last week. I really love the dresses and it fits perfectly but unfortunately i think thay the quality of the cloth is not good because i wore the dress only once and in no time, the seam cracked under the arms and at the back.
Dear Aelys L.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
Channing is the best lady, she is nice and kind... please keep up the good work. I do appreciate her help.
Dear Rikki O.,
Thank you for your recent five-star feedback about our service
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Very responsive and extremely easy to deal with. Will definitely shop here again. Postage is quick I could have asked for better customer service
Dear Jaydee C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
This is my first experience i am sharing its really good in their service with customers relation.
Yoins products also I loved it. I am always search their offers and discounts it will very helpful to buy, and that delivery charges also it's very affordable for me their have Alott of verity collections...
Dear Chinju S.,
We are very glad to receive your wonderful review. Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I have purchased three different pieces from yoins and so far it has been a good experience the prices and the quality are pretty good, I just wished it would not take so long to receive the items, other than I am very happy with this website and will continue to purchase from them.
Dear Morelia H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Dresses arrived, lovely material perfect fit and beautiful. Will definitely order again without a doubt
Dear Nicki H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Don't recommend it, as the sizes are ill fitting and if you do try to return it, they won't refund your money. I ordered a dress from them and the dress didn't fit properly, maxi dress was above ankles. The dress was much shorter than the length shown on their website. On top of that the top I got from them looked completely different than it did in the picture, I returned all the items and haven't received my money back. When I reached out to them about my refund they didn't even bother replying.
Dear Armands Rullis,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Sunny was incredibly helpful, I was given quick answers and lots of information. I highly recommend shopping with Yoins - if you have any sort of problem they are very quick to help you solve.
Dear Jacqui H.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I found the jumpsuit that I was looking for, but then realised that it had to be shipped to my country. Just in a few moments I asked in the chat if it was possible and they were very polite and helpfull. Just placed my order and happy that I can try on the jumpsuit very soon!.
Dear andrea r.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I am happy with the attention that YOINS gives me because it allows me to know that my order has been sent and in a moment it will reach my hands. The attention has been very good and fast that is reliable, thank you very much.
Dear lina p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Inesa K.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly