YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
They were very helpful and resolved my shipping problem. They also give me a cupon code for the inconvenience
I ordered a dress in a small size. It arrived in a Medium. Yoins was apologetic... and said they would exchange it but the new one I recieved was now a Large instead of a small and had a big black stain on the front.
Dear Rachael M.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
The first time I ordered the quality was great so a few months later i ordered 2 items... what a disappointment. Quality was poor. Process to return long and complex. Wouldn't recommend to buy from here. Overpriced for really poor quality. One dress arrived like a
Scrunched up ball
Dear Michelle g.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
Yoins have the Excellent customer service. I will keep on ordering more stuff. I love their dresses.
Dear Navpreet K.,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Polly
Hi all you online shoppers
Do not purchase from this website.
You spend over a certain amount to get express shipping and you do not receive your order and get told over Live Chat to wait 45 working days.
I purposely purchased the gifts online for a friends birthday spending over the required amount to get express delivery however 3 weeks down the line I still do not have my order and now have had to purchase additional gifts as I did not receive my order in the 3-7 business days as they advertise.
The principal of the matter is that you purchase items and are willing to purchase additional items to get free express delivery and then you have to wait 2 months for your order.
This is not good customer service and the quality of the items is questionable.
Watch out shoppers
Dear Stephanie,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions. We are sorry that we can not solve the problem for you in time and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I was skeptical at first, but I went on and ordered 8 items, thinking that if they were of low quality or the fit was not right, I can return them. Two of the items arrived way earlier than expected. One arrived after a week, and the other after two weeks. I am veryyyy excited about the rest of my items.
Dear Mahsa Z.,
Thank you very much for your patience to write such a wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Yoins is a great clothing site!
Always nervous if advertised clothes on social networks but this is real, honest and helpful.
Dear Karen h.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I normally don't struggle with words, but at this juncture, yes I am. I placed an order few weeks back, some how something went wrong and I found it difficult in getting the packet. My luck when I raised query, I bumped into Yuri.
In this whole incidence this was the best thing. Yuri took my case as personal case, managed it very professionally and help me all through.
Yuri is model customer care person. Thanks a ton. Love you guys.
Dear Sanjay S.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Never again will I try to buy anything from this company! Way to make a huge inconvenience in my short schedule. I was suppose to receive everything before Oct 12th, but because of a back order I wouldnt get it till around 0ct 20th. Cancelled my order very unhappy that the company cant maintained product in their warehouse. Will never recommend to anyone!
Dear Brittany W.,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us(https://www.yoins.com/Yoins-Contact-Us-a-33.html).
Hope to hear from you again.
Best regards,
Polly
ALL IN THE TITLE. It was the last purchase in january with that credit card. Got fraudulent charges a couple months after.
DO NOT BUY, NOT SECURE
Dear Uriell Z.,
We are sorry to hear that.
YOINS is a secure website, and there are many other factors that can lead to a credit card being hacked.
In this case, could you please contact us and provide your order number to us? Or please show us more details about it, like a screenshot, to let us know more to help you. You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Polly
My beautiful dresses arrived yesterday it took 2 weeks to deliver to Melbourne Australia so fast delivery. Both dresses fit perfectly with still a lot of room to move. Will definitely continue to buy my clothes from Yoins.
Dear Erena W.,
Thank you very much for your support and love for YOINS products! We are glad to tell you that there are many new items on our website recently, looking forward to your next visit. All the staffs in YOINS wish you a happy life!
Look forward to serving you again!
Yours Sincerely,
Polly
I placed my swimwear order with Yoins on 13th September and they decide to split my order in two shipments because their supplier was unable to deliver my remaining order on time. I spoke to a really rude Customer Agent named Ada, who firstly stated, I split my own order, then tells me my order wont be dispatched until 27th September. Im flying out the country on October 12th and this order is an essential for me in my trip.
Ada even insulted me by offering me a 3USD compensation and she kept insisting I cancel my order. What will I do with a 3USD compensation? I am sure there is nothing in your site worth 3USD.As of now they dont know where exactly is my first shipment and when will I receive it. For the second shipment, I requested Yoins to atleast deliver these items through an express courrier company and Ada tells me thats not gona help me either as they have their National day either. So much for helping their customer! Please Please Please, do NOT shop with Yoins as they dont deliver what they promise. I wouldnt recommend Yoins to anyone.
Dear Anita D.,
We are sorry to hear that this misunderstanding caused.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If you choose option "Split" or "Wait", please note: As a compensation, we will refund US$3 to you. Once again sorry for this inconvenience caused.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
A fantastic company to deal with excellent
Customer services and first class clothing very highly reccomended. I had ordered the wrong size and this was sorted in amazing time and im really happy first class company
Dear Helen R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Yand their after sales customer service is perfect
Wouldnt hesitate to recommend this company to friends and familu
Dear mo w.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Please don't use this company. The clothes are dreadful quality, nothing like the pictures. A real scam. Then you have to pay £13 to return them to China IF they agree to a return. Share the word please. They are ripping people off.
Dear Janine H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For personal reasons return, you may need to bear the return shipping cost, we suggest items be returned in the cheapest shipping way provided by the post office.
We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
All the items I have ordered have been delivered and in a reasonable time. The only negative I have is the sizing can be deceiving.
Dear nancy g.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us.
Sorry for the inconvenience caused by the sizing, and we do our best to improve this issue. Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I ordered 3 dresses. Yoins charged my card. I'm waiting and waiting for the dresses. I had received an email telling me that they shipped. I never got anything. I called and got the run around and put on hold. I did the text chatting and got the run around again. NOW they are telling me that they shipped 1 dress and back ordered 2. The BIGGEST problem is I didn't even get the one they claim that they shipped. I contacted customer (lack of Service again and they tell me I should ask the post man if he has the package or ask my neighbors... I told them to forget about it and just refund me... "Oh No! We can't do that" Now I'm having to dispute the charge thorough my credit card. What a hassle! Beware of this site. Use at your own risk. Better yet, Don't take the chance. There are plenty of legitimate sellers out there that stand behind their merchandise. I'm not adding a photo to this post, SINCE I NEVER GOT THE DRESS.
Dear Ana B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I am pleased that customer service was fast swift and helped me to my color issue of a dress. I ordered correct color with same seller and Will buy again again and again
Dear Sonya B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a sweater dress and the site sucked to begin with. If you move your mouse the site glitches and all of the sudden your looking at a whole different set of outfits. I looked past the crappy site navigation and placed my order. I entered my address with the auto fill option and when i reviewed my info. Every thing looked great. Then i got online to check my order status and i found out that my name and address were entered twice on my delivery info. Still dont know when ill get my package because when i got on the live chat customer service the person helping me asked me to hold on and never returned to the chat. I sent an e-mail, currently waiting for a response. Save yourself from the hassle! Dont order here.
Dear Mayra L.,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
In addition, you can also check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
The package wasn't delivered due to a problem with Canadian Post (not Yoin's fault). They immediately contacted me to offer a full refund or to ship the package out again. Very prompt, professional customer service.
Dear B C.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cecilia S.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly