YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
Yoins es una buena marca de prendas de vestir, tienen una infinita variedad de modelos y estilos para todos los gustos. Sus prendas son de buena calidad y bien terminadas. Las prendas son iguales a las fotografias, la entrega estandar es de mas o menos 10 dias laborativos y las Express entre 5 y 7 dias. Mi opinion deriva del resultado de haber comprado mas de 30 prendas y de saber elegir bien, mirando la calidad de las telas y leyendo las opiniones de otras compradoras.En general es una marca confiable.
I had a little trouble figuring out the return process for items I wanted to return, but was very helpfully guided by Mindy in the livechat service. I love the items that I did keep.
Dear E B.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I ordered three separate orders. Quality was poor, I could not communicate with a live person, I could not return and items were not natural to the size. I will never order from them again.
Kristen
Dear Kristen R,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Easy Fast & Free return of items that didn't fit. Love the items that did fit. Good quality. Will order again.
Dear amela W,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I was happy with most items I ordered. The ones that didn't fit properly, I returned and Yoins worked with me efficiently. I will continue to order from them!
Dear Brenda L,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I ordered a jumpsuit but got a jacket. I wrote to yoins about the error and a few minutes later everything was resolved. The jumsuit first ordered I will receive soon and I didn't have to send the jacket back. Very satisfied!
Dear Puk H.,
Thank you for your wonderful comment.
We are glad to know that we have solved your problems in time. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers.
If you are satisfied with our service, could you please give us the better rating? If you have any recommendations to help us improve our service, could you please inform us by email?
Hope you visit again.
Have a nice day!
Best regards,
Chanring
Sunny was very helpful and fast when I needed to change my jumper size. Very polite and efficient. That was my very first time I ordered online.
Dear Zsofia H.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I bought a dress for 28 euro. What arrive A MONTH later was a very crappy copy of the dress in shown in their picture. The chest part was not even cut properly. Lowest quality of material and sewing. Dont ever ever buy here!
Dear Okta s.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, could you please offer us order number or the email address or your full name or tracking number and send the pictures to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday), we will be pleased to help you deal with it and offer the reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Chanring
Sunny was very helpful when I was near the 30 days of returning my item and was able to speed up the process for me so I could get it shipped on time. Great quality dress, I just did not need it anymore.
Dear Michelle R.,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
This is by far the worst costumer service I've had to deal with. The clothes was super low quality, everything was see through, and it did not fit right. The delivery took way longer than it should of, I waited almost 2 months... Also my parcels delivery was split, so I was receiving different parcels on different days. Don't waster your time with this site.
Dear Bridget g,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. We are sorry again for this stock and split inconvenience.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Loved the 2 dresses I purchased, but unfortunately one didn't fit, but the return process I had so many options, and they made it so easy to return! Will be making another purchase soon
Dear Ange J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Needed to change my size of the top I purchased and I went to live chat and the person on live chat helped out great and was very helpful. Love their tops very cute.
Dear Kim M.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. Your affirmation is the greatest encouragement for our sincere effort. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
My experience with yoins was very good. I was given detailed information about the purchase and the delivery. Plus the parcel arrived before the expected delivery. The quality of the product was as expected for the price.
Dear Lia P,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Further to my previous review on Yoins, this weekend I received a £95 bill off TNT for delivering my order! Having checked the shipping policy on Yoins which states that it is FREE over a certain amount, which I more than qualified for, to then receive this invoice after all of the other problems that I had with this order just adds insult to injury.
Dear Lady K.,
Thank you for shopping Yoins.
We are wondering whether you have paid for the tax or not? Here is our Custom policy: https://www.yoins.com/Yoins-Taxes-and-tariffs-Problem-a-89.html.
In this case, would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)? We will be pleased to help you deal with it.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
I first placed an order with Yoins in April and was happy with my purchase. The material was nice, the fit was good and it seemed fairly good quality for the price paid. I placed another order two weeks later but this time the sizing was too small and the material was very see through. Rather than send back, I gave them to a friend who is smaller than me and said she would put a slip on underneath. On the third occasion I placed an order (beginning of September) I experienced nothing but problems and terrible customer service. It was a large order as I was going away on holiday and wanted a few nice bikinis and a couple of outfits to take. I was also taking my partner away for his birthday and wanted a nice dress to wear. I gave ample time for delivery. Firstly, rather than send all of the order through at the same time, it came through in three stages. The first part of the order (3 bikinis) came through within two weeks (no dress in time for partners birthday, disappointing). I had ordered all bikinis in a medium size. One came through as a large, two came as medium but I would definitely say that one of them was very small and was extremely tight. The second part of the order came through which was a dress (but not the one I needed for my partners birthday, by now which had passed anyway) and was terrible quality. The 'white' colour was an off grey (like when you've washed a white bra too many times) and the area around the armpits was yellowed. I had also order this in a size 10-12 but I got delivered an XL. I tried to arrange a return and refund but the process is like pulling out teeth and for the sake of £15 and the time I would have needed to take out of work to organise it was more trouble than it was worth. The third part of the order became ridiculous. I waited and waited but it didn't arrive. I kept checking the tracking of it, but got the same message that there was a problem with customs, it was being dealt with. I emailed 'customer services' at Yoins and was told that it would be with me shortly. Still nothing. A week later I emailed again and was told that there had been a problem with customs but it would be with me shortly. Again nothing. So I emailed again. This time I got no response until nine days later (by which time I had had to do most of the work myself to get to the bottom of what was going on. When I did eventually get a response off Yoins it was to tell me that I needed to email someone else. Eventually I went onto the live chat on Yoins website, where I began to explain the problem only to be pinged a list of links to 'amazing offers' (no thanks). When I did eventually got hold of an agent I was then told that yes, there had been a problem with customs (why?), I would need to contact TNT myself (not Yoins), and prove that I had actually purchased the items and then it would arrive shortly. So, I contacted TNT. According to the tracking the parcel had been in the country for a month, but that yes I had to prove that I had purchased the items and someone would contact me. I sent off all of the information (no one contacted me) then I see from tracking that my parcel has finally been 'approved'. The following day I can then see that my package is FINALLY with my local delivery firm and it is en route to me (at last!). Only to then see the day after (still no parcel) that there has now been a problem with 'routing'. I finally got my package yesterday (a month and a half after ordering it all). The items received were ok at best, though one jumpsuit was impossible to get in and out of. I can't even be bothered to contact Yoins. I don't know who these other people are on here who have given 5 star ratings (I'm guessing friends of Yoins employees or completely fabricated) but unless you're happy to part with your hard earned money for second rate clothes and appalling service save yourself the time, energy and frustration at dealing with this company. I certainly won't be dealing with them again.
I wish I could give this company less than 1 Star. They are taking money from my bank for items I have not ordered. They are refusing you refund me. It is causing me SO much hassle. The 1 thing I did order is huge, cheap and not worth a third of what it cost (and that was not a lot!)
Honestly, order cloths elsewhere. They are the worst of the worst
Dear Louise W,
We sincerely apologize for the inconvenience caused.
We will process your order when we received the payment from you. In this case, could you please contact us and provide your order number to us, so that we can check and deal with it for you?
You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email(cservice@yoins.com), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Waiting over a month for my order. Keep getting the royal run a round. Refund my money and save me the aggravation already.
Dear Janet f.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Sunny made my return easy and fast. I was able to keep what fit me and simply return the rest. This will give me great reassurance to continue shopping with Yoins.com!
Dear Neva K.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I have used Yoins a lot and can say I am very impressed with the quality of clothing they provide and the sizing has got a lot better in fact I would say quite accurate the delivery time to the UK is not bad either take around 1 week. I have recommened this site to my friends
Dear Brenda D.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
It was my first time ordering with YOINS and bought 4 dresses. One item didn't fit me well but it's been over 30 days and it was completely my fault because I went out of the country. I reached out to customer service through chat and they were VERY FAST in responding. They sent me a free return label and then gave me 10% off for next purchase! What an amazing experience with Sunny! I will definitely buy again and recommend them to all my friends. :)
Dear ELSA A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I had the best customer service here at Yoins. I had a tracking problem, and went through the Chat and a representative responded to me right away. I also got my answer, and my tracking info right away.
I will continue shopping here!
Dear Kammy B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Querido Marianela F.,
Gracias por sus recientes comentarios de cinco estrellas sobre nuestros servicios.
¡Su satisfacción es muy importante para nosotros y nos mantiene motivados para esforzarnos más para nuestros clientes!
Que tengas un buen día.
Saludos cordiales.
Chanring