YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
It was very good service, they have solved my issue immediately as I was more than satisfied. Thank you
Prolly the worst customer service experience I had with an online shop.
With my other online orders I didnt even have to go to customer services as they are really good. BUT THIS ONE! OMG! Had my blood boiling.
While you're ordering your items, it will not show if the item is out of-stock. You'll only get to know about it after waiting for a week after your order date (that is if you initiate on calling them because they NEVER inform). And then they will offer you to split your things.at first I decided to go on split (I ordered 5 items and only 1 is currently available) but then I thought why not wait for another 3 days (as they said) and get all my items at once. Then the problem started, I was so pissed off with whom I talked to in their messenger chat. I asked him to arrange a call because he basically cannot understand what I'm trying to say. I was even told "hello we will send all items together, then what is your concern now?" THE NERVE! Then 10 minutes after that message I was informed that my items will arrive by split. So I sent that message back and virtually slapped whom ever I'm talking to. Then again got reassured that my Items will come together. I was promised 16 days for my items to be delivered. 2 days down. Will update when they arrive (if they arrive). PS. The failed item reviews here scared me.
Dear Alain,
We are sorry to hear that you are not totally satisfied with our products and service.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. And you requested to ship together, we would ship together for you.
Sorry again for this stock inconvenience.
We are improving our whole service and will offer you a better service and shopping experience.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Wish you have a nice day.
Best regards,
Bradley
If it was possible I would not even give 1 star.
I order £100 worth of clothes. 8 items.
Only 2 items were real to their size.
Order was split into 3.
When the third package arrived I received 9 completely random items that I didn't order. To return this I contacted the company altogether 4 times. With provides pictures. In last email I was asked to take pictures of outside packages, inside label, package label, altogether 20 pictures!
When my return was approved as dress was too short, I was asked to send it to their uk warehouse with tracking number through Royal Mail. That cost £7,50 where the dress cost £15!
Another return was not approved and they offered me 30% off. When I disagreed and wanted all money back they closed the window for it as done'
So month later I'm still out of £100 pounds.
AVOID AVOID AVOID
Dear Sandra B.,
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
A. For those items that we sent wrongly, as the picture that you sent us is incomplete, we need more pictures to confirm the issue, that is why we send the email to ask for more pictures.
B. For the return applications, we checked the records, there is some problems with the items, but we can not find any problems with the pictures that you gave us, so the result is that contact by email, we also sent the email to you to explain it, hope that you could provide us with more pictures.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Everything by Yoins is terrible, the clothes have a bad cut, you order size M for example and you got 5 differentes sizes, you don't receive the clothes at the same time, and to return them, you got to pay two return sending ( In my Case). Not to mention the customer service, terrible without professionalism and don't understand anything. They send you mails & mails to apologize but to get your refund is a Hell, so good gesture they give you a 10% on next purchase, do you know where you can put your 10%?. Nice news, they refund me a sending from 13,00 euros, but they don t pay the Paypal Fee, so i get only 11,95 euros. I Will never buy something again from this terrible compagny.
Dear Fabrice C.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. So sorry to cause so much trouble for you.
For the refund, please well noted that the money will be transferred to the original account. The handling fee was charged by the Paypal company, not by us.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Sunny was amazing! Very helpful!
There were items that were out of stock but sunny helped me swap them! Very satisfied customer. Thanks
Dear Rachel U.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Their customer service is was very helpful. They quickly responded to me and send me a return label for one of the items that I bought with out asking me a single question.
Dear sam J.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Yoins has very good customer service, always replied promptly to any queries. Beautiful clothes at very affordable prices. Thank you! A Hall, Western Australia
Dear Anne H.,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
The online chat was most helpful to assist in my return. They immediately sent me an email to process my return
Dear Heidi A.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
The orderinformation is a bit confusing, but every time I had a question I just write to Them on Instagram and they respons comes within 24 hours.
The dresses I recieved were both beautiful and fit perfectly. Now im waiting for my shoes and lingeri and im very hopefull
I Will definitly shop here again.
Dear Maria s.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I needed to cancel my order and it was done quickly and effortlessly many Thanks for all your help sunny
Dear Sarah P.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I ordered one dress and it was not in stock. Sunny was really helpful. She showed me what the had in stock, what color and size. I confirmed my order and can not wait to get my Minidress
Dear Jenya S,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Anne
NEVER AGAIN WILL I ORDER YOUR JUNK AGAIN! YOU ADVERTISE "FOR CHRISTMAS" BUT YOU CAN'T GET IT SHIPPED BY CHRISTMAS!
Dear Kari M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to an overwhelming popularity of this item, and the hot season, your order maybe delayed to shipped out because of the stock issue, we are trying our best to update the quantity in time, so that the order can be sent out earlier.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Very good online site to shop, clothes are not expensive at all and are so cute. Yes I had some few shipping issues but customer services always did the right things to refund me when it happened. Otherwise shipping was really fast; less than a week for express delivery.
Dear claire V.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I ordered a top for my works Xmas party it didn't come on time they were helpfully and are making sure I get full refund plus a 15% off my next order. Cant thnku them enough 5 stars
Dear Caroline J.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I was ordering 3 items.
One of the item was not I'm stock, Sunny was really helpful.
See helpt me to change my order and showed me what was in stock.
Cant date to get my Xmas dress.
Dear Erna E.,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
I had some trouble with receiving my package but as soon as I contacted yoins team they helped me! I'll be definitely ordering again :) they also were kind to me and had a lot of patience
Dear Yadira L.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
The quality of the products which I received. They fit quite true to size, although for denim I did go a size up and it was slightly big. But not to the point of needing a belt or anything. Overall I would recommend.
Dear Jade F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I am shocked there are good reviews on here after the experience I'm having. Had issues with my order. Cancelled order within hours of ordering. They promised it was cancelled. This was two months ago. Still charged by PayPal as they said it was shipped and I did order. I have proof through screenshots of our chat the order was cancelled. No response from Yoins. Still battling PayPal. Both companies giving me the run around. Why would I pay for an order I cancelled and never received?
Dear Julie Q.，
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.
For this issue, could you please contact us with the belllowing ways, and screenshot the chat record, provide us the order number/the email address/your full name, we will take the investigation on it and solve it for you.
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problems.
Hope to hear from you again.
Best regard,
Chanring
I brought 2 lace dresses off yoins i paid good money for them for my holidays and both frayed down the seam so if you only thinking of wearing it for more than one night don't buy from them i didnt take any pictures of them as i was so upset and angry that i just thrown them in the bin with anger i told voins but not interested so be very careful when buying from them
Dear Maxine P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have any quality issue, you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Last item I ordered wasn't in stock but got refunded within 2 days so I'm super happy. Bought different product with my refund. Still waiting for it to arrive. Super excited
Dear Lee M.,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Linda,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring