YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
Everything came exactly as described and about 2 weeks earlier than expected. Already placed my next order!
Took ages for the order and the sizes are not standard. Cost too much to return for refund and they charge 50% cost of item/ items to repost. Not worth it! All sizes are different!
Dear Michelle S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Bradley
Received my tops with in 5days after first parcel not received good customer services and lovely tops true to size
Dear Gloria J.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Bradley
Excellent communication Bradley!
I will be ordering more merchandise in the near future as I was very pleased with the service provided
Dear Tina,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
I ordered seven items on 2/16 and as of 3/10 have only received ONE item. These were ordered for a spring break trip and it looks like I won't have them in time. Wouldn't recommend.
Dear Tracie,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I ordered a top and dress both arrived when they said and both are beautiful excellent value for money and sizing accurate thank you I love it
Dear Dawn,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I am very satisfied with the customer service that I have received. The problem was resolved quite quickly and my package is on route. Thank you so much!
Dear Margaret,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Goede en mooie kwaliteit, snelle levering en erg mooi product, ga zeker hier meer bestellen, echte aanrader
Beste Bianca,
Bedankt voor je geweldige reactie.
We zijn blij om te horen dat u tevreden bent met onze service. We zullen ons best doen om onze klanten betere service te bieden. Ik hoop dat je opnieuw bezoekt.
Fijne dag!
Vriendelijke groeten,
Chanring
Sunny is the best! Very helpful... Defines exactly what customer relations should stand for! Excellence!
Dear Arlene,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Sunny is absolutely awesome! S/he was quick to respond and sent me an email to help with my concerns. I ordered from Yoins recently and I can say even though the dresses didn't pan out as expected their customer service is on top of it. I could not be any happier with how easy it was to get in contact with them and figure out everything.
Dear Amber,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
4/6 items defective email, no reply x 6!, telephone no answer, live chat says connecting to agent wait few minutes... waited up to half hour numerous times nothing happens! Just need authorisation (as you insist, to return... at your expense)
Dear Carla W.,
We sincerely apologize for the inconvenience caused, as Chinses New Year holiday, sorry for the late reply for your issue.
Could you please tell us what issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Bradley
Sunny was a great help on live chat! It was nice to have such prompt attention and help with my concern. Greatly appreciated.
Dear Lisa H.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Bradley
After making a purchase, I had a question regarding sizes. Sunny immediately responded and responded with positive actions. Thank you.
Dear Betty A.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Bradley
Sunny was extremely helpful in fulfilling my order! Fast and efficient service! I will order again!
Dear Lisa b.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
Sonny was extremely effective and efficient at quickly assisting with my concern. I will be back to shop again with Yoins
Dear Kathryn W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
Customer service is good. No problems with email contact and I dealt with the same person, Sam, for several days. Items do take a little longer than usual to arrive but they do arrive and are reasonable quality for their prices. I have bought from Yoins several times.
Dear Jo N.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service and products to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
I contacted live support regarding my order and was helped by sunny who was incredibly supportive and solve my issue in no time! Makes you for sure consider buying again from Yoins and feel safe. Thx Sunny!
Dear Karmen B.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
After my parcel got missing through our post service, I contacted Yoins' customer service department. I have received very professional and prompt service to sort out the matter. I was very impressed on how their staff have handled my enquiry. Thank you very much Yoins, I am looking forward to my parcel. Leandri Loots
Dear leandri,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Todo es perfecto me encanta por lo único que me quejo es por la desorganizacion, pero el servicio es excelente, así que cualquier problema te lo corrigen.
Querida mayra,
Gracias por tu comentario.
Nos complace saber que está satisfecho con nuestro servicio al cliente. Actualizaremos continuamente la calidad de los productos y servicios. Si tiene alguna ayuda o necesidad, no dude en contactarnos. Estaremos encantados de ayudarle en cualquier momento.
Esperamos su visita de nuevo.
Atentamente,
Chanring
Yoins have a lovely collection and a vast variety too.
Variety of colours as well as sizes.
I am super impressed by the customer support system of Yoins.
They are very fast in their response to any query.
Keep up the good work!
Dear Priyanka,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sophia,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring